Notes
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I realise that this situation is difficult, but rest-assured we will find a solution for you.
I would feel the same if this happened to me. We will sort this out.
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.
RAPPORT:
Meanwhile working on your issue May I know what are your weekend plans?
I know you have other work but it is important for you to connect on chat.
OWN:
Thank you for your understand [Mr X / Ms X], we are doing everything we can for resolve your problem quickly.
HOLD:
I just need to check something. Do you mind if I put you on hold for a moment?
I know you have other work but it is important for you to connect on chat. I won't be able to do it without your support. Please stay connected with me on the chat, I will try my best to resolve the issue as soon as possible.
Please stay on the chat, it will take a few minutes for the issue to be resolved.
INFO:
Sure thing! Just to confirm, can you share the last four digits of your credit card and the expiration date?
FEEDBACK:
Thank you for your support and patience. I hope our conversation has been helpful
I’m glad we could work together to find a solution.
Your satisfaction is important to us, and we’re here to help whenever you need us.
approval:
Stephanie, I want to tell you that without your consent I have no other option. Because approval is compulsory to do this, with your approval we can't move forward. If I had the option, I would definitely help right now with your consent but unfortunately, we do not have option to do so.
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