Notes
Notes - notes.io |
Concern:
Modem Activation.
Add new modem.
E046EE002DE0
C7000v2
Resolution:
Run ITG send signal, issue resolved. EOC
CR Ticket #CR114314430
7656392446
8529201580059045
pitch not interested
--------------------------
Spoke to Jessie >>>>>
--------------------------
Spoke to Adrian
Concern: need tech to intsall new cable outlet, & and my internet shows weak security passcode.
resolution:
run ITG can use xfinity appp to change wifi password.
Tech schedule:
Oct 27 Fri 8:00-10:00 am
3013679930
8299420190730237
-------------------------
Spoke to Denice >>>>
Concern: Want to add money to be added on the account.
8299400291059413
--------------------------
Spoke to Lisa >>>>>
Concern: Pixilated screen
Resolution: Run ITG schedule technician appointment.
Oct 27 Fri10: 8:00-10:00 am
Contact ECM for available dates, no response.
9045403436
8495743101158848
--------------------------
Spoke to Sue
Concern:
Cable Activation
SN: 6489
Status: 225
Resolution: Run ITG send signal, issue resolved EOC.
feed back from the customer:
She received a used box she can tell that the remote is dirty, and think to replace the box again.
8529201450033146
8125693368
--------------------------
Spoke Steven
Concern: Cable isssue.
Status code: 225
SN: 0882
Resolution: run Itg SOAK 4 Hours
CR Ticket #CR114331256
5083251922
8773102750168934
$44.27
--------------------------
Spoke to Alvin
Concern: Cable is not working for 10 hours
Resolution:
Outage Check Results
We’re aware that you may be experiencing a Internet interruption and are working to resolve the issue by approximately 10/24/2023 08:15 PM (Eastern). We apologize for any inconvenience and appreciate your patience.
CR114332718
4432972710
8299400451570936
$42.06
--------------------------------
Spoke to Marie
Concern: Cable box in living room is not working.
Run ITG send signal issue resolved. EOC 351
CR Ticket #CR114335034
2014338975
8499053541338778
--------------------------------
Spoke to Edgar- Comcast employee
Concern: Internet is down entire
Resolution: Run ITG 2.0 All Out
routed to tech
Appointmnet:
Oct 25 10:00-12:00
Waitlist:
Oct 25 8:00-9:00 am
Customer request tech for today his working from home for comcast.
Contact ECM:
Unfortunately Quota is unable to access sameday appointments, we can only seek/secure 1+ days out
ECM0004482497 Created
7138292703
8777702132361986
------------------------------
Spoke to Kimberly
Concern:
got new remote tried manuall activation, but it failed
Resolution:
Run ITG SOAK 2 hrs. EOC
8499051890085560
7323302378
6:30 pm
---------------------------------
Spok to Timothy
Concern: internet is dropping 2-3 weeks.
Resolution: Run ITG send signal
SOAK 2hours. EOC
5406616851
8299600540147709
CAllback 5:33
7:30 pm
---------------------------------
Spoke to Camille Fasano
Concern: Main bedroom cable box is on spansih language.
Resolution: Run ITG audio issues
send signal, issue resolved EOC
Ship new box since its her trid time to call us with teh same concern.
$42.93
8773405080511487
---------------------------------
Spoke to Peter ]]
Concern: On Seasonal cables are working but modem says no internet connection.
Resolution:
Run ITG 2.0 send signal Bootfile troubleshooting, SOAK 4 hours. EOC.
8535100760185996
3153963365
--------------------------------
Unkown
Spoke to Steve
Concern: 3 Cable box need to be activated
Resolution: Run ITG send signal SOAK 2 hours. EOC.
CR Ticket #CR114367067
6309367035
---------------------------------
Spoke to Patricia
Concern: Theres a cable from csutomers house scrwed to her wall. It bright green color.
Contact ECM and it identify that we dont hae green cables.
ECM0004484246 Created
isseu resolved. EOC
HOA
8438732928
8438732929
8396200210573797
---------------------------------
unknown
Spoke to Gloria
Concern: no internet connection
Resolution: Run ITG modem is online . Resolved EOC.
Tech: Oct 28 19:00-11:00 am
8497404485039629
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
