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We apologize fo the inconvnience you have been experience right on your services and thank you for reaching us about your concern. Don't worry sinc you have me on the line let me handle this one for you. I know you have done enough so let me do my part to fix this concern.
*CABLE ISSUE*
What do you see on your screen?
How many cable box are affected?
*INTERNET ISSUE*
Is the power light solid on/off or blinking?
Are you using a personal router or the xfinity alone?
*RECAP*
Just to summit up you called in since you are having an issue with your_____ and what I did I best is I already exhausted all of my resources
but the device is not comback online and we ended up with our best option, we scheduled an appointment on____
Again this is____ your technical support today. I would also appreciate a feedback on how I assisted you in this call. Have a wonderful day and God bless you. bye for now.
*Pitch*
What is your current provider?
How many lines do you have?
How much did you pay for the monthly?
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