Notes

[10/16 3:23 PM] Megha Megha3
POWER EXPRESS :-


     Staus - Green : Active profile



Blue : Pax had a booking with us within 30 days

TT : Traveller type
Portrait : Pax preference
Power Library : Client Policy

* Top Unit : Client Name - Head ofc
* Sub Unit : Client sub units or locations

* RTRA : Pax preference for Air on gds
* RTRC : Pax preference for CAR on gds


[10/16 3:23 PM] Megha Megha3
Overview For Power Express
File Locator- PNR details
1st we have to open SELL CO & then Power Express
Significance of Blue color in status- Any modifications done on the booking within 30days and if the booking is made under 30 days
Significance of Green Color- The account is active
TT stands for Traveler type
Top Units- Head ofc& Sub Units
Arr- Arranger
Search Criteria- Last name/ First Name/ Unique id/ Portrait Pin
To sync the profile of Pax from Power express to Amadeus we always click into New Booking
Power Library is the Bible of All policies related to Clients
Portrait consists of the Clients information
In graphic mode in Amadeus tool- to check the customer preferences we use
rtra- Airlines
rtrc- Car
rtrh- Hotel
[10/16 3:23 PM] Gayatri Gayatri
[Thursday 5:50 PM] Aman Aman
BASIC STEPS TO FOLLOW FOR POWER EXPRESS-
1. select client
2. fill up last name / first name . search
3. retrieve client profile
4. click new booking
5. CDR tab will appear , fill up the missing details from power library
6. click update PNR
7. Perform all the functions needed in Amadeus
8. Read booking
9. A pop-up window will come for issuing tickets

After all things done on Amadeus click read booking and a pop-up window will come for issuing tickets . Select valid reason in policy status and all green checks and ticket would be sent to aqua for issuance.
[Thursday 5:51 PM] Aman Aman
Cuba is a restricted country; we will not cater any request for that
CWT is not permitted to book the grand Kempinski hotel in shanghai via the GDS , hotel booking tools or the internet
[Thursday 5:51 PM] Aman Aman
For name change - NU1LASTNAME/FIRSTNAME

[10/16 3:23 PM] Megha Megha3
[Thursday 5:50 PM] Aman Aman
BASIC STEPS TO FOLLOW FOR POWER EXPRESS-
1. select client
2. fill up last name / first name . search
3. retrieve client profile
4. click new booking
5. CDR tab will appear , fill up the missing details from power library
6. click update PNR
7. Perform all the functions needed in Amadeus
8. Read booking
9. A pop-up window will come for issuing tickets

After all things done on Amadeus click read booking and a pop-up window will come for issuing tickets . Select valid reason in policy status and all green checks and ticket would be sent to aqua for issuance.
[Thursday 5:51 PM] Aman Aman
Cuba is a restricted country; we will not cater any request for that
CWT is not permitted to book the grand Kempinski hotel in shanghai via the GDS , hotel booking tools or the internet
[Thursday 5:51 PM] Aman Aman
For name change - NU1LASTNAME/FIRSTNAME
[10/16 3:24 PM] Gayatri Gayatri
[Thursday 5:51 PM] Aman Aman
Category under remarks section in Amadeus
A- Air
NA- nonsmoking aisle seat
C- car
ICAR- intermediate car
E- emergency contact
G- generic/OSI/SSR
H- hotel
P- passenger info
R- Rail
V- VIP
T- Portrait Pin
L- Aqua Remarks, whenever there is any rejection by aqua
F- reporting fields
J- Additional profile remarks added by team leader and agents
M- last user
N - Remarks created for exchanges team and admin
X- if reservation made on online booking tool
Z- email confirmation remarks
[Thursday 5:53 PM] Aman Aman
if there is a frequent flyer for two airlines and that can be used for same airlines if they are from the same alliance

Command to check airlines alliance - GGALLIANCE

Married segments - Flights that cannot be changed or cancelled separately

At the time of making a new pnr when we select segments those are in DK and to confirm that without pricing we can do , ERK or segment number/hk (1/HK)

COMMAND - DO3 {DO and then segment number or flight number} ( To check flight is operating or not , or can get hidden stops)
and in graphic mode we can check that by clicking on the flight number when checking availability

COMMAND - RTAM ( To check married segments )

COMMAND- DNE than aircraft number (To check aircraft type)

*Most airlines use CLASS - G as group booking also called ghost class

Whenever we need to give offer , we should select all fares options so that we can get cheapest options

Practice card number - 4444330322221117
expiration date - 12/23
[10/16 3:24 PM] Megha Megha3
[Thursday 5:51 PM] Aman Aman
Category under remarks section in Amadeus
A- Air
NA- nonsmoking aisle seat
C- car
ICAR- intermediate car
E- emergency contact
G- generic/OSI/SSR
H- hotel
P- passenger info
R- Rail
V- VIP
T- Portrait Pin
L- Aqua Remarks, whenever there is any rejection by aqua
F- reporting fields
J- Additional profile remarks added by team leader and agents
M- last user
N - Remarks created for exchanges team and admin
X- if reservation made on online booking tool
Z- email confirmation remarks
[Thursday 5:53 PM] Aman Aman
if there is a frequent flyer for two airlines and that can be used for same airlines if they are from the same alliance

Command to check airlines alliance - GGALLIANCE

Married segments - Flights that cannot be changed or cancelled separately

At the time of making a new pnr when we select segments those are in DK and to confirm that without pricing we can do , ERK or segment number/hk (1/HK)

COMMAND - DO3 {DO and then segment number or flight number} ( To check flight is operating or not , or can get hidden stops)
and in graphic mode we can check that by clicking on the flight number when checking availability

COMMAND - RTAM ( To check married segments )

COMMAND- DNE than aircraft number (To check aircraft type)

*Most airlines use CLASS - G as group booking also called ghost class

Whenever we need to give offer , we should select all fares options so that we can get cheapest options

Practice card number - 4444330322221117
expiration date - 12/23
[Thursday 5:53 PM] Aman Aman
For availability command-
an13sepfrasea/aaa/k

After k , if its economy M
if premium economy W
For both eco and pre. eco - Y
For business - C

There are three alliances of all airlines :
one world alliance
star alliance
sky alliance
[Thursday 5:55 PM] Aman Aman
TYPES OF FARES -

1. Published fares - There is no tour code or corporate ID also CAT35 negotiated fares will not be present in general information
ON TST it will show "I" icon that means IATA AUTO PRICE and FCPi Will be 0)

2. Corporate Fare/Client Negotiated fares - are identified by tour code , corporate ID . also, cat35 negotiates fares will be present in general information (These are the discounted fares offered by airlines to the clients) .... and corporate id will be mentioned in power express In this fare basis code will have a long fare basis after a slash
ON TST it will show "F" and FCPi icon that means "neg" Negotiated fare indicator)F - ticketing status


ITBT FARES- Under TST it shows CWT just beside fare basis code and Also it will show Tour code as F... Also called ITBT fares / . ....No fares on TST ... it will show IT

3. CWT fares/cwt business fares - Only tour code and cat 53 negotiated fares will be there and Base fare would be higher than the net fare , There is no ticket designator
ON TST it will show "F" and FCPi icon that means "neg" Negotiated fare indicator)

4. Airlines Private Fare- There can be a tour code (depends on policy or airlines ) , No corporate code , CAT 35 will be there . In this fare basis code will have a long fare basis after a slash
ON TST it will show IATA AUTO PRICE and fcp will show "PRI" icon that means Private)

NVB- Not valid before
NVA- Not valid After

Round the world trip - when cx is crossing three different continents ( ex - SFO-LHR-TYC-AKL-SFO)

when origin airport and destination airport have two different currencies then we will have two tickets
[10/16 3:24 PM] Chandan Das
Thank You!
[10/16 3:24 PM] Gayatri Gayatri
[Thursday 5:53 PM] Aman Aman
For availability command-
an13sepfrasea/aaa/k

After k , if its economy M
if premium economy W
For both eco and pre. eco - Y
For business - C

There are three alliances of all airlines :
one world alliance
star alliance
sky alliance
[Thursday 5:55 PM] Aman Aman
TYPES OF FARES -

1. Published fares - There is no tour code or corporate ID also CAT35 negotiated fares will not be present in general information
ON TST it will show "I" icon that means IATA AUTO PRICE and FCPi Will be 0)

2. Corporate Fare/Client Negotiated fares - are identified by tour code , corporate ID . also, cat35 negotiates fares will be present in general information (These are the discounted fares offered by airlines to the clients) .... and corporate id will be mentioned in power express In this fare basis code will have a long fare basis after a slash
ON TST it will show "F" and FCPi icon that means "neg" Negotiated fare indicator)F - ticketing status


ITBT FARES- Under TST it shows CWT just beside fare basis code and Also it will show Tour code as F... Also called ITBT fares / . ....No fares on TST ... it will show IT

3. CWT fares/cwt business fares - Only tour code and cat 53 negotiated fares will be there and Base fare would be higher than the net fare , There is no ticket designator
ON TST it will show "F" and FCPi icon that means "neg" Negotiated fare indicator)

4. Airlines Private Fare- There can be a tour code (depends on policy or airlines ) , No corporate code , CAT 35 will be there . In this fare basis code will have a long fare basis after a slash
ON TST it will show IATA AUTO PRICE and fcp will show "PRI" icon that means Private)

NVB- Not valid before
NVA- Not valid After

Round the world trip - when cx is crossing three different continents ( ex - SFO-LHR-TYC-AKL-SFO)

when origin airport and destination airport have two different currencies then we will have two tickets
[Thursday 5:57 PM] Aman Aman
COMMANDS FOR CAR:
RTC - to display a car
RTI - to display the entire itinerary
2CCR - segment (2) , plus car segment identifier
ET - company code (enterprise)
HK1 - status code and number of vehicles (1)
MUC- pick up location (generic)
/BS- booking source indicator (followed by agency IATA number)
/ARR- pick up time/arrival
/DO -drop off location
/ES- estimated total price of the booking (base rate , charges)
/LC- specific pick-up location code
/NM - name of passenger
/PUP - Amadeus pick up location code
/RB - Base rate
/RC - car category and plan and provider's rate code
/RG- Rate information (rate guaranteed)
/RT- drop off time/return
/CF- confirmation number field
ET+ company code and access level indicator (+)
/DC - drop off charge
/ID - individual loyalty number
/CD - corporate discount number
/SI - special information (Example non - smoking)
/SQ - special equipment
/RQ - rate information ( rate quoted and may differ at the pick time)
RTSVCC2 - to see additional info ( 2 is an element number)
DNC - to encode/decode car company name
cpozimuct01 - to decode location code ( here , CPO - command, zi - car company ,Muc - city , t01 - terminal)
car location list - A (airport) , C (city), P (port) , T (terminal) , R ( resort) , X(rail) , O(airport off terminal), H(hotel) , N/S/W/E (north, south, west, east of city)
OFS/C1 - to offer
cd- corporate discount
and if its non-airport location then "clzimad"
cl- command
zi- two letters car compan
y code

Mad- city code
[10/16 3:24 PM] Megha Megha3
You're welcome
[10/17 2:08 PM] Manisha Khatri
Training Day 6:-
Open Jaw Trip- Outbound journey is not same as Inbound and the segment is not known so we have to give command ARNK. Eg- DEL-LHR-LCY-DEL
RTAM- To check the merit segment. In Graphic mode, it is symbolized by letter M
DMI- To check the MCT between two segments but the command is DMairline1/airline2
Beat Pricing- This is the pricing which shows the most possible lowest fares. It might change the Airlines/ Airports and even the timings as well. -----We do not use this on floor
Identifiers for Fare Types:-
Airline Private fare and is decided by Airlines to its clients or Agencies. It will not include Tour code and Corporate code but CAT35
Published fare- Fares which are available publicly. It will not include Tour Code, Corporate fare, CAT35
Client Negotiated fare :- Identified by Tour code and corporate code and CAT35 Negotiated fare
CWT Fares- This will not include Corporate code but have tour code and CAT35
RB- Client negotiated
RP- Published
RA- Airline Private fares
RH, RG- CWT business
[Tuesday 8:38 PM]
Aman Aman left the chat.

[Wednesday 2:34 PM] Manisha Khatri
We will only use the option of NOT KNOWN AT THE TIME OF BOOKING when we are proposing offers
To retrieve the offer in manual mode- RTOF
Command for Master Pricer- FXD/R,UP/SBF (should be baggage)
In Manual mode, if we want to convert the itinerary into Offer, the command is- OFS
Offer Proposal in Graphic mode by clicking in Propose offers. We can do the fare comparisons also by adding different itineraries
Apply Filters from left side to propose the best available offer through logic as well.
[Thursday 6:22 PM] Harmeet Singh3
XF Taxes in flight is also known as US passenger facility charge.
NUC –Currency of the Amadeus
ZAG(Origin) LO(A/L) X(This X states that it is a transit point)/FRA(Connection) LO(A/L) WAW(Destination) 167.97(Price for OB flight) LO (A/L) ZAG(Return Destination)228.79(Return flight price)NUC396.76(Total fare of the flight)END ROE0.863211
To calculate the total price in the pseudo/IATA currency – Multiply the NUC value to ROE(rate of exchange/bankers rate). Total of that will be the final price in the iata currency.
Fare breakage point can be found by sector wise(where the OB flight ends and first flight fare is shown.

VISA Type

Explanation


Official Visa

This is a visa granted to foreign government employees, diplomats and employees of international organizations(such as the united nations) traveling on official business.


Visa-on arrival

Where visa-on arrival is available, passengers can apply for and receive the visa at the port of entry.


Work Visa

Work Visas are temporary and can range from domestic workers in a private household, representative of an overseas business, entrepreneur, investor visa, intra-company
transfer, minister of religion, sportsperson, priority service, charity worker, creative and sporting worker, government-authorized exchange visa youth mobility scheme visas.


Schengen Visa

To enable people to travel more freely, some European countries are part of a borderless region called the "Schengen area". Within the Schengen area travelers can travel
freely from one Schengen country to another Schengen country without any border controls for passports and visas. Travel documents are only checked by immigration when crossing the external border of the Schengen area. In cases of heightened security, it is
possible for Schengen countries to reinstate internal border controls for a temporary period.

Schengen area countries are: Austria, Belgium, Czech republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal.
LTC- light ticket carrier is also known as LCC carrier which can be booked by using the Amadeus.
Pricing Commands on Amadeus

/P1

To price passenger no1


/S4

To price seg 4


/S2,3

To price the segment number 2 and 3


/S2-5

To price the segment number 2 up to 5


/S3,4/P1

To price segment number 3 and 4 for passenger number 1


/KC

To price the flight in a specific class of service
(C- business,
W- premium economy,
Y- premium and economy,
M- Economy only).


/K

To keep the class of service as booked (i,e – economy on short haul flight and premium economy on long haul flight.


/KW,+

To keep the economy premium where available.


/R,U12345,UP

To add account code (12345), in order to price the flights taking into consideration client negotiated fares and public ones
U followed by account code – for negotiated fares
U – for CWT business fares and airline private fares
P- for published fares


/R,*NPE

To get price for fares with no penalties (changes, cancellations)
Note: To sell no penalty fare – must be after /R,…
-> FXR/R,UP,U011452,*NPE/SBF
Note: The order after R not important -> R,*NPE


/R,*NR

To get price for fares with no restrictions at all


/R,*RF

To get price for refundable fares must be after /R,…->FXR/R,UP,U011452,*RF/SBF


/R,VC-LH

To change validating carrier


/FF-CLASSIC

To price the flight within specific fare family (Classic)


/SBF

To price the flights with baggage


[Friday 4:46 PM]
Megha Megha3 pinned a message.

[Friday 6:04 PM] Sachin Ranga

Output Code

Explanation


GK

Ghost Segment Confirmed


HK

Holding Confirmed


HL

Have waitlisted


HN

Holding Need


HX

Have cancelled (by airline)


KK

Confirmed


KL

Confirmed from waitlist


NN

Pending (Non-Amadeus carriers) or appears when reservation hasn't been saved for a long time


NO

No action taken


TK

Schedule changed on a confirmed flight


TL

Schedule changed on a waitlisted flight


UC

Unable to confirmed – waitlist closed


UN

Unable – Flight not operating


US

Unable to accept sale- flight waitlisted


UU

Unable to confirmed – flight waitlisted


DK

Secured sell


DL

Waitlist

[Friday 6:11 PM] Harmeet Singh3

Option

Description


RTF

To display fare element


RTTN

To display ticket/documents EMD


RTTN/H

To display ticket history, especially for old reservation and there are many documents issue.


TWD

To display a ticket mask- Ticket window display


TWD/L118

To display a ticket mask by a line number from multiple ticket list


TWD/TKT 081-27634767347

To display a ticket mask by a ticket number


TWD/TAX

To display a tax breakdown (works only when we have ticket mask open)


TWD/O*

To display the last ticket before an exchange


RT*E

Retrieve PNR after displaying e-ticket by ticket number


RTTKT/125-7894764

Display reservation by ticket number


EWD

To Display EMD


EWD/L10

To display EMD by a line number


EWD/EMD081-7673378383

To display EMD by a number (081... Stands for EMD number, the same as ticket number, is always 13 digits)


EWH

To display history of EMD from EMD display


EWH/EMD-123-762762376276

To Display history of EMD by the EMD number


RHK

To verify when exactly was ticket issued- history of ticketing line- read it from top to bottom


FHE-125-1111111111

To add a ticket invisible (the one from history) to see it in RTTN and it will be visible in a graphic version as well.
Singh, Payal 10/18/2023 7:02 PM • FQDLHRDOH/21JAN24/R,UP D24JUL/CO/AQR - TO CHECK FARE RULES.
If car journey has started , for eg :- cx has taken the car for 2 days and he dont want to use the for for other 2 - 3 days then we can not not cancel the booking, we need to ask cx to contact there car vendor.
We can cancel the booking if car journey is not started.
fxy or fxa/r,up then corporate id which yoiu have copied from contextual window.
sequence wise we should book the booking
client rate
cwt rate
aggregator rate
public rates
Open jaw :- Means its not necessary that connecting flight should be same.
Open jaw also know as Arnk
for eg :- FRA TO BOM
DEL TO MUC
only cwt payment is there then only we have to run smart flow for hotel.
-rptd - to repeat the things, like we can check whether we have followed the procedure or not.
e-voucher - run smart flow for car reservation.
-evca - to run smart flow for the car reservation.
rtshvh(hotel segment no)
-tx - for offer
ofk3- means to confirm the offer
then delete the offer which you have offererd earlier
after that run smart flow by -tx
pd1
pdc
ptd2-3
rtra - for seat ( to checke whether seats are there or not.
TGAD-UA/AA - This is the command to check tickets agreement.
Class of Service for air.
F/P/A:- First class
C/J:- Full Business
D/I/Z:- Discounted Business
W:- PREMIUM ECONOMY
Y:- Economy
E/S/K/X/V/O/Q/T/M/L/H/B :- Economy discounted.
LIGHT :- Most of the time bag is not allowed
STANDARD :- Bags AllowedFLEX:- Bags/Refund allowed
Singh, Payal 10/18/2023 7:04 PM • Note:- It is possible to combine standard premier & standard fares, but it is not possible to combine business premier with standard/ standard premier fares.
Please be aware that only while travelling in J class (Business Premier) the Traveller may have a fully flexible fare.
CLASS OF SERVICES
J - Business Premier
Z/I/G/S/T :- Standard Premier
Y/B/H/M/K/N/Q/V :- STANDARD
Tariffs offered by Eurostar.
Flexible :- Fully Refundable
Changes permitted free of Charge
(Businees Premier ) - J class only
Semi Flexible
Non-refundable
changes permitted for a change fee
standard premier - Z/I/G/S/T
Standard - Y/B/H/M/K/N/Q/V
P:- PHONE NUMBER
R:- Received from
I:- Itinerary (An/Sn)
N:- Name
T:- TKTL
LCC / LTC:- LOW COST CARRIER - WE DONT ASSIST.
NDC- NEW DISTRIBUTOR / DISTRIBUTION CAPABILITY
EFT:- AVAERAGE FLIGHT TIME.
DK:- CONFIRMED
DN:- ON REQUEST
DW:- WAITLISTED.
HX:- Cancelled by airline
HK:- CONFIRMED
NN:- When we pick up the flight and we have not issued the ticket in that case the booking gets cancelled.
uc:- unconfirmed
TK:- To be Confirmed
UN:- Flight not operating in schedule change.
DL:- Waitlist
TL:- Waitlist on schedule change.
(X) Transit :- less than 24 travel
(O) stop over:- More than 24hrs travel (Break)
TSM:- Paid services. (emd seats)
dm2/3 (Segment no)