Notes
Notes - notes.io |
Concern: Cable Activation
XRE 000294
SN: 4619
Reso: Run ITG send signal, issue resolved EOC.
CR Ticket #CR114141791
7818568945
8773102570322067
-------------------------------
Spoke to Shile
Concern: Slow internet connection, modem is so hot, speed test didnt meet.
Resolution: Run ITG, ship new modem . EOC
7739882208
8771300222717625
--------------------------------
Unkown Arjun Billing >>>>
5202492500
8772105370648756
--------------------------------
Spoke to Emanuel >>>>>
Concern: cable not working/ XRE 000250
Check equipment its not added on the account.
Resolution: Run ITG
SN : M11619TES764
Not in inventory
Contact ECM for assistance but, misrouted to centarl division ECM0004461385 Created
Contact Video Dept, for assistance. but it shows we have te same error on our system the only way to add the equipment is to scan it at the store.
5089910477
8773102910189697
--------------------------------
Spoke to Iesha
Concern: Wants to move the modem to his sons room. experinec slow internet connection.
Reso: Run ITG send signal to the box SOAK 1 hr. EOC
4702963411
8220160191508240
--------------------------------
Spoke to Garry
Concern: the connection to his phone is slow.
Reso: Run ITG send signal issue resolved. EOC
CR114183127
4153080686
8155400396560862
--------------------------------
Spoke to Caroline
Concern: problem in connecting device to internet.
Issue: Run ITG
8145584579
Intermittent connection
30.95
8145584579
8993206030099159
--------------------------------
Spoke to Joeann
Concern: Modem Password
Resolution: Run ITG change wifi anme and password/ provisioned the modem. issue resolved. EOC
CR114207961
Jones
jones56$
7736411592
8771100881362055
--------------------------------
Spoke to Johnny IE Picth
Concern: Cables are hannging outside customers property. For the reason customer cant activate his modem and cable.
Land Mark: Corner house
Address: 3216 Walnut St, Inkster, MI 48141
Tech: Oct 26 8:00-10:00 am
ECM: ECM0004466017 Created
Tue Oct 24, 2023 from 08:00 AM - 11:00 PM EDT Job #953016
3137431352
8529101810626094
--------------------------------
Spoke to Ann video >>>
wants to cancel living movie for #3.99
-------------------------------
Unkown >>>
Spoke to Brandon
Contact ECM No response
ECM0004466334 Created
8396900020077695
2567977434 5:00-6:0
--------------------------------
Unknown
billing >>>>
8772105906284480
--------------------------------
Spoke to Henry
Connect: Acnt connect device to WI-FI.
Resolution: Run ITG, update wifi name and password all device can connect to wifi except his HP printer.
Hewlett Packard (HP)
1-800-752-0900
hennrie
alanalan
7704457172
8220160190921535
--------------------------------
Spoke to Janet
Concern: Intermitent connection
Resolution: Run ITG send signal routed to technician customer refuse because of the possible charge.
Run another test as per customer request modem, modem is online EOC.
5107343770
8155400230079400
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