Notes
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8499101380487576
CR086477218
***********************
Acc# 8773102263504369
Callback# (203) 909-4171
Joy spoke to: Michael
Issue: wants to know if teh transfer of service was sucessful
Actions Taken: informed the address to the cx // checked the status of the modem // run ITG // WAN score failing // routed to tech // set appointment on 4/25 at 8-10am // EOC
CR086530808
**************************
Hi! can you help me add this equipment a8705d96acb9 to the account?
a8705d96acb9
2001:0558:4083:00B2:91A7:8B33:AA14:7328
joneswifi
Phillies215
Famu2021!
3199
Acc# 8299700051792248
Callback# (267) 474-1569
Joy spoke to: Richard
Issue: internet activation
Actions Taken: run ITG // reset wifi name and password // cxc an connect nad surf the internet // issue resolved
CR086535617
**************************
Acc# 8299700070723406
Callback# (202) 480-1606
Joy spoke to: John
Issue: niece had purchase a fight for $84 and wants it to be waived
Actions Taken: informed teh cx that there is no fight reflected for PPV // helped the cx set purchase pin // EOC
CR086539566
**************************
Acc# 8773102421332216
Callback# (201) 396-8223
Joy spoke to: Sally
Issue: got cable cad to work with tivo
Actions Taken: connected to cable card repair
**************************
848dc7fa1604
Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
**************************
Acc# 8773201290259227
Callback# (603) 692-4912
Joy spoke to: Patricia
Issue: tv stuck on a welcome screen
Actions Taken: run ITG no picture // sent multiple signals // routed to tech // set appointment, waitlist today at 4-6 // EOC
CR086540227
**************************
@@@@@@@@@@@@@@@@@@@@@@@@@@@@
2673498712
[email protected]
sagama
Sagamore1
Acc# 8993115860239019
Callback# (717) 802-5744
Joy spoke to: David
Issue: Received an email that he is elegible for tablet for ACP also an email taht acp has been remove from the account
Actions Taken: informed the cx that to get the ACP aplied to his account with comcast, he has to cancel his account with other provider and re enroll the acp to comcast // EOC
7881159210956582;e1600:xb3**************************
Acc# 8773105070500793
Callback# (774) 313-9858
Joy spoke to: Kenneth
Issue: cable and internet activation
Actions Taken: Run ITG // reset wifi name // cx can connect // restarted the cable / cx can see pictures now // issue resolved // issue resolved
CR086565302
**************************
Hoyt House
Ianboy11
Acc# 8299400472571970
Callback# (443) 615-3071
Joy spoke to: Jennifer
Issue: internet activation
Actions Taken: Run ITG // change wifi name nad password // provisioned device // cx can connect nad surf the internet // issue resolved // EOC
CR086563727
**************************
Acc# 8773110181921227
Callback# (413) 409-0076
Joy spoke to: Ana
Issue: wants to add landline service
Actions Taken: tried adding landline but had error needing basic tv, conencted to billing to ask assistance
**************************
Acc# 8993110730317194
Callback# (309) 287-9452
Joy spoke to: Sudhakar
Issue: had tech but wasn't able to conenct the service
Actions Taken: informed the cx that he is the first customer who will have
service on the address // informed the cx that we need to have outside tech to install lines from the pole to the house // EOC
CR086578896
**************************
Katd
Teddybear1$
Acc# 8299400023665610
Callback# (518) 421-4700
Joy spoke to: Kat
Issue: internet activation
Actions Taken: Run ITG // reset wifi name and password // provisioned device // cx can conenct and surf the internet // cancelled the appointment // tagged the issue resolved // EOC
CR086571428
**************************
Acc# 8773201100475534
Callback# (603) 502-9118
Joy spoke to: Rodney
Issue: having issues with tv
Actions Taken: as per cx, he is having issue with the tv and has to call everytime to have it fix // ask the cx troubleshooting questions but not cooperating, informed the cx that we have to determine where the problem is coming from // set appointment // cx wants to have credit // credits applied
CR086575768
**************************
Acc# 8499200141476041
Callback# (646) 732-0442
Joy spoke to: Mariama
Issue: having issue with phone
Actions Taken: connected to mobile care
**************************
Acc# 8299400120598664
Callback# (202) 316-0571
Joy spoke to: Eloise
Issue: wants to activate flex
Actions Taken: cannot be able to add flex // as per checking the account has pending order // informed the cx that after 24 hrs. the pending order can be complete and once complete, they can caback nto add the flex on the account // EOC
**************************
Acc# 8773402202572166
Callback# (716) 512-5848
Joy spoke to: evan young
Issue: wants to activate phone
Actions Taken: connected to mobile care
**************************
Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
**************************
Acc# 8773103840347512
Callback# (603) 493-7220
alternative number to call fiancé Sarah - 8582827200 BEST CONTACT NUMBER: 6034937220
wan f8790a66fcd2
HFC fcd1
sbg8300
Joy spoke to: Richard
Issue: internet activation
Actions Taken: Run ITG // modem offline // routed to tech // error in setting up appointment // ask help supervisor to assist tech // EOC
**************************
Acc# 8771400901800757
Callback# (317) 970-0797
Joy spoke to: tim
Issue: wants to activate cable
Actions Taken: connected to central
**************************
702N8TH!
Acc# 8773400150095842
Callback# (860) 559-3931
Joy spoke to: Wayne
Issue: Activated the cable and transfer it to another tv but stopped working
Actions Taken: checked and corrected connection // cx waiting for the screen // cx wseeing welcome screen now but cx will callback if ever had problem
CR086588583
**************************
Stiength wifi
STRENGTHWIFI
Acc# 8993111621693511
Callback# (610) 603-6421
Joy spoke to: William
Issue: wants to activate internet
Actions Taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolve
CR086590320
**************************
7174216543 - 7:30
4102730063
Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
03013
**************************
Acc#
Callback#
Joy spoke to:
Issue:
Actions Taken:
CR086595258
**************************
XI11SC5214906AC9BICO
Acc# 8773400235611464
Callback#
Joy spoke to: Dawn
Issue: flex activation
Actions Taken: added flex on the account // cx approved // restarted the flex // issue resolved // EOC
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