Notes
Notes - notes.io |
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 2.0:
ITG 1.0: CR086865580
CALL BACK NO:
(978) 500-3254
ACC NO: 8773102340620931
PITCH: Yes/ already have XM line
CMAC:
SN:
tvincent
Binklestorf23
=================================
CALLER: Carlos Caisaguano
ISSUE: Can't log in to Netflix
STEPS TAKEN: Ran ITG
REMARKS: routed to 1-hour waiting time to confirm the resolution. Carlos agreed.
ITG 2.0:
ITG 1.0: CR086870209
CALL BACK NO: (347) 639-5156
ACC NO: 8499051941022125
PITCH: N/ busy having dinner with family outside
CMAC:
SN:
=================================
CALLER: Sue Ann Peterson
ISSUE: Called in to activate TV box but found out later that the box is not from Xfinity and she doesn't have Xfinity service subscription.
STEPS TAKEN: Educated cx that her account doesn't have Xfinity subscription.
REMARKS: No changes made on the account.
ITG 2.0:
ITG 1.0:
CALL BACK NO:
(804) 904-0287
ACC NO: 8299600063964969
PITCH: Account is disconnected
CMAC:
SN:
=================================
CALLER: Charles Small
ISSUE: App is telling them to settle the payment first before they can activate their flexbox. Account balance is due today and they'd like to discus about credit for the 3 months that they haven't been able to use flex box.
STEPS TAKEN: Educated cx that they are not paying for the flex service because it's free.
REMARKS: No changes made on the account.
ITG 2.0:
ITG 1.0: CR086874512
CALL BACK NO:
ACC NO: 8993116130294701
PITCH:
CMAC:
SN:
=================================
CALLER:Mauricio Doradea
ISSUE:
STEPS TAKEN:
REMARKS:
ITG 2.0:
ITG 1.0:
CALL BACK NO:
(301) 524-1285
ACC NO: 8299420320650230
PITCH:
CMAC:
SN:
=================================
CALLER: Roxanne Prine
ISSUE: Modem activation/modem offline
STEPS TAKEN: Ran ITG
REMARKS:
ITG 2.0: CR086877426 - internet
ITG 1.0: CR086880754 - truckroll
CALL BACK NO: (757) 403-5619
ACC NO: 8299600470733817
PITCH: Y/ not interested
CMAC:
SN:
=================================
CALLER: Amber Benes-hughes
ISSUE: Flex box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 2.0:
ITG 1.0: CR086892767
CALL BACK NO: (724) 541-1860
ACC NO: 8993208680090538
PITCH: Y/ interested but not right now.
CMAC:
SN:
=================================
CALLER: Alyssa Sniffin
ISSUE: cable box activation. and remote not working.
STEPS TAKEN: Ran ITG
REMARKS: The customers just wants to get a new remote because it's still not working after she tried to pair it to the TV multiple times.
ITG 2.0: CR086898076
ITG 1.0:
CALL BACK NO: (954) 299-0759
ACC NO: 8773403811750367
PITCH: N/ not happy
CMAC:
SN:
=================================
CALLER: Stephanie Hoenig
ISSUE: pixilated channels
STEPS TAKEN: Ran ITG
REMARKS: Routed to tech appointment
- Customer agreed
ITG 1.0: CR086907218
CALL BACK NO: (973) 508-4037
ACC NO: 8499052760104051
PITCH: Already have XM line
CMAC:
SN:
TNT
CNN
GOLF
=================================
CALLER: Amanda Keator
ISSUE: Modem offline
STEPS TAKEN: Ran ITG
REMARKS:
ITG 2.0: CR086915584
ITG 1.0:
CALL BACK NO: (732) 977-5186
ACC NO: 8499052220268298
PITCH: N
CMAC:
SN:
=================================
CALLER: Jehnsen Almodovar
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 2.0: CR086919331
ITG 1.0:
CALL BACK NO:
(717) 600-6676
ACC NO: 8993115720158870
PITCH: Y
CMAC:
SN:
Engineer2024
Life4jay
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