Notes
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8304
Action: educate the cx //process the mobile service if ever he can't contact us on ladnline if he encounter service outage he can still use his phone to contact us.
Ticket Number:
Account Number: 8499051860028293// pitch sale
#3731200190107327072
Callback Number: 6082689456
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Grace spoke to: teresa
Issue: modem activation
Action: ran itg// check connections//send signal//routed to tech. visit // issue resolved// eoc.
Ticket Number: CR086935998
Account Number: 8499050321093003
Callback Number: (609) 233-0713
/////////////////////////////////////
Grace spoke to: chris
Issue: modem activation
0040368F1388
Action: add equipment//ran itg// check connections// send signal// issue resolved// eoc.
Ticket Number: CR086936772
Account Number: 8773212210017843// pitch nt
Callback Number: (603) 512-7534
/////////////////////////////////////
Grace spoke to: mary
Issue: techician out last week hook up the cable box// landline phone//dial tone //
Action:
Ticket Number:
Account Number: 8993210051504873
Callback Number: 4125939811
/////////////////////////////////////
Grace spoke to: maureen
Issue: landline phone stop working
Action: open xpg gui// ran itg// check connections// send signal//no dila tone // transfer to higghr voice repair team// eoc.
Ticket Number: CR086938626
Account Number: 8499053150326841
Callback Number: (973) 900-1932
/////////////////////////////////////
Grace spoke to: nora
Issue: landline phone stop working
Action: ran itg// open xpg gui// send signal// issue resolved// eoc.
Ticket Number: CR086939668
Account Number: 8773400010186021// pitch nt
Callback Number: 8889346489
/////////////////////////////////////
Grace spoke to: les
Issue: cx wants to shut down his internet from today until 20th of may// cx just want us to be confirm
Action: transfer to disconnect dept.
Ticket Number:
Account Number: 8299600850066960
Callback Number:(540) 257-4665
/////////////////////////////////////
Grace spoke to: joseph
Issue: cable box activation
Action: ran itg// check connections//send signal// remote pairing // issue resolved// eoc.
Ticket Number: CR086944582
Account Number: 8499053030144513
Callback Number: (908) 672-5452
/////////////////////////////////////
Grace spoke to: JUdy
Issue: asking for her bill
Action: transfer to billing dept.
Ticket Number:
Account Number: CR086945883
Callback Number:
/////////////////////////////////////
Grace spoke to: Yehudah
Issue: previous agent inform her incorrect date and time of the technician appointment
Action: educate the cx about the technician appointment // cx not agrred// endorsed// oec.
Ticket Number:
Account Number: 8773402030104257
Callback Number:(516) 946-4036
/////////////////////////////////////
Grace spoke to: marialy
Issue: she will moved// cancel her service
Action: transfer to disconnected dept/
Ticket Number:n/a
Account Number: 8499200073961432
Callback Number: (302) 244-2951
/////////////////////////////////////
Grace spoke to: kirsis
Issue: modem activation// technician went to her last time and made a promise to come again to setup her cables but the technician didn't show up
Action: ran itg// set a new technician apointment// look for earliest time and date//
Ticket Number: CR086950388
Account Number: 8993111622029855// pitch no credit card
Callback Number: (4848240620)
/////////////////////////////////////
Grace spoke to: evans
Issue: the tech. went over to conect the cable to the pole// the car blocking the pole // calling to set up a technician appoitnemtn
Action: ran itg// send signal// look for available technician appointment// educate the date and time// issue resolved// coonect to the billing eoc.
Ticket Number: CR086954212
Account Number: 8299700071948879// pitch nt
Callback Number: (202) 704-1528
/////////////////////////////////////
Grace spoke to: robert
Issue: modem / landline activation
Action: open xpg gui /ran itg// check connections// send signal//setup wifi name and password// issue resolved// eoc.
Ticket Number: CR086960040
Account Number: 8499100212814569// pitch nt
Callback Number: 2154508678/(215) 248-9627
/////////////////////////////////////
Grace spoke to: lorraine
Issue: technician went last week
Action: ran itg// call got disconnected// tried to callback again call got dc// endorsed// eoc.
Ticket Number: CR086963532
Account Number: 8773102420097174
Callback Number: (781) 286-9180
/////////////////////////////////////
Grace spoke to: ashley
Issue: setup a technician// the apoointment should be on the new address it was schedule on the old address
Action: while checking her account call // call got dc// tried to call// vm // endorsed// eoc.
Ticket Number:
Account Number: 8773402140730793/
Callback Number: (203) 556-6623
/////////////////////////////////////
Grace spoke to: shawn
Issue: cx approved in acp // modem activation
Action: ran itg// look for the earlist technician appointment// issue resolved// eoc.
Ticket Number: CR086967361
Account Number: 8299600062994058// pitch nt
Callback Number: (804) 665-7108
/////////////////////////////////////
Grace spoke to: richard
Issue: voicemail issue
Action: ran itg// add vm package// educate the cx// issue resolved// eoc.
Ticket Number: CR086968861
Account Number: 8299420651287065
Callback Number: (301) 509-1835
/////////////////////////////////////
Grace spoke to: elissa
Issue: modem activation
Dingman
4132775117
Action: ran itg// check connections//send signal// issue resolved// eoc.
Ticket Number: CR086983536
Account Number: 8773110250570954// pitch nt
Callback Number: (413) 277-5117
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