Notes
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Callback Number: (413) 277-5117
/////////////////////////////////////
Grace spoke to: LAMONT
Issue: ported his number from his xfinity number to other provider// it didn't allow since he has still pending balance that supposedly he haven't.
Action: transfer to port out dept.
Ticket Number: n/a
Account Number: 8299600830411450
Callback Number: (310) 561-4621
/////////////////////////////////////
Grace spoke to: andrea
Issue: MODEM ACTIVATION
F8:79:0A:1C:48:3D
Action: add equipment// ran itg// check connections// issue resolved//
Ticket Number: CR086993281
Account Number: 8499050730110612 //pitch nt
Callback Number: (856) 417-6306
/////////////////////////////////////
Grace spoke to: rick
Issue: moving to other service//keep his service to his old address// setup 22314
Action: transfer to national move center// eoc.
Ticket Number: CR086996248
Account Number: 8773400030229330
Callback Number: (469) 307-0578
/////////////////////////////////////
Grace spoke to: anne
Issue: cable box activation
Action: ran itg// check connections// send signal//remote pairing// issue resolved// eoc.
Ticket Number: CR087001866
Account Number: 8773105110091712// pitch nt
Callback Number: (781) 588-8362
/////////////////////////////////////
Grace spoke to: melissa
Issue: landline activation
Action: open xpg // ran itg// check coonections//send signal// issue resolved// eoc.
Ticket Number: CR087010046
Account Number: 8499051530140270
Callback Number: (609) 491-6186
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