Notes
Notes - notes.io |
issue:internet activation,telephone,cable
steps:ran itg #CR086995533 2.0 , wants callback after 5 minutes after he finishes plugging in the cable , provisioned
telephone 7242420247
acc:8993210530021440 7247593568
telephone:7242420247
5CE30EA823A4 : 5CE30EA823A5
-------------------------------
*caller:edward
issue:internet activation
steps:ran itg 2.0 #CR087001977/cx wants callback/endorsed to sup
acc:8499100580042629 4844808355
Y
-------------------------------
*caller:maria
issue:no dial tone
steps: ran itg routed to tech #CR087018196
acc:8773103600056741 9788753013
-------------------------------
*caller:kelly
issue:no xfinity cable outlet/ no one told her that she needs a comcast cable on the wall/the cable on the wall is not from comcast
steps:scheduled manual tech from sup
acc:8993209130792186 4127732327
-------------------------------
*caller:deborah
steps:ghost call endorsed
acc:8773405080020828 2034445873
-------------------------------
*caller:dorothy
issue:internet activation
steps:ran itg 2.0 #CR087025695
acc:8993112720099998 4345342658
-------------------------------
*caller:rui
issue:services disconnected/spoke with customer solutions before
steps:transferred to customer solutions
acc:8499100027505857 5857668604
-------------------------------
*caller:bob
issue:internet activation
steps:ran itg / customer will install a new cable while waiting callback after 10 mins endorsed to support / had to complete itg/ eoc
acc:8773402030104943 8604494874
-------------------------------
*caller:elaine
issue:mainbox connected to non smart tv netflix was working before but now it is just loading with the N logo on the screen. troubleshooting worked fine on the smart tv with the previous agent. previous agent told cx that she needs to be subscribed to netflix for the mainbox to have netflix
steps:ran itg 2.0 CR087036992, itg app issues #CR086902297
acc:8499052050291477 9174463097
Y
-------------------------------
*caller:corrinna martin
issue:activate internet
steps:ran itg #CR087044688
acc:8773404134023870 4752546811
Y
-------------------------------
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