Notes

DISCOVER NEEDS - XM
Do you connect to WiFi a lot or do you use your cellular network more?
May I know how much data you use on individual basis in the family?
How much data do you think you/your family use per month?
How much data do you use per month or in a day?
Do you use a lot of data on daily basis?
Do you like watching streaming content and end us using huge amount of data with your current mobile service?
How many mobile devices customer is using ?
How much data do you currently use and do you ever go over that amount?
Do you sometimes think that you wanted tp switch data plan in between the fiscal month?
How much customer is paying for existing mobile services?9. Do you sometimes think that you wanted tp switch data plan in between the fiscal month?

XM PITCHING LINES

How many mobile lines do you have?
how much are you paying with your current provider.
We are glad to inform you that, we have an exclusive discounts just for you being an Xfinity loyal customer
I am glad that you are interested in Xfinity Mobile. You can get the most reliable network with nationwide 5G included at no extra cost, along with LTE and millions of Xfinity WiFi hotspots.
5G network, great coverage, BYOD (no contract), 19 million hot spots, and Xfinity Mobile family plan
You can stream, browse, text everyone using your devices. You can have the By the Gig or Unlimited data options, no phone line access fees, and data starting at $15/month with powerful nationwide 5G network and millions of secure WiFi hotspots included at no extra cost.
That is cool to hear that you are interested in our Xfinity Internet service. It is not just your normal Internet service; it’s the complete WiFi experience. Fast even when everyone’s online, streaming, and gaming. With speed and Gateway upgrades, on us. Plus, auto-connect to millions of secure WiFi hotspots nationwide.
Sorry to know that you have poor cell 1phone signal in your home. With Xfinity Mobile you get the 5G and the most WiFi hotspots, which could improve your cell reception both in and out of your home.
I can understand how it feels if the network is poor and the call drops. You will be connected nationwide with 5G, 4G LTE, and millions of secure Xfinity WiFi hotspots — all in one powerful network and you can also enjoy the wifi calling while roaming internationally.

Join thousands of customers who are saving hundreds of dollars a year with Xfinity Mobile
Access to over 19 million hotspots at no additional cost unlike some other providers who charge for hotspots.
You have the flexible data options and stay in control of their own data plan
“why don’t you have mobile with Xfinity, the rates are amazing especially when you have Internet with us.”

Unlimited with 4 lines for $120 or a new phone with 1G to bring down monthly cost, or free phone with 1G.


XM OBJECTION HANDLING

**It’s just too expensive - Our service is known for saving customers a considerable sum annually vs their current providers. You can also bring your own phones which makes our service a better fit for you.
**I’m happy with my current provider - I certainly understand your loyalty based on the good service that they have provided to you. However, as I mentioned previously, you can obtain that same level of service with us for far less out of pocket each month.
**I’m under contract and still paying for my new phones - I totally understand! I wanted you to be aware of the service. When the time comes and you are able to re-evaluate your whole home monthly costs, you might consider Xfinity Mobile which does not require a contract.
**I need to check with my spouse - I totally understand that. I tend to be the same way. However, if my husband came home and I could tell him we just saved XXX amount per month on our mobile bill, I think he’d be happy

XM LINES FEATURES

You get unlimited nationwide talk and text and access to millions of Xfinity WiFi hotspots.
The best LTE + data-saving WiFi hotspots. Get the only wireless network that automatically connects to millions of secure WiFi hotspots, and the best LTE everywhere else — so you save money on data.
We're America’s largest and most reliable LTE network combined with the most WiFi hotspots nationwide. With access to 19 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it.
Xfinity Mobile is available to Xfinity Internet customers. Pay less with shared data options. Unlimited nationwide talk and text included. Customers who switch to Xfinity Mobile can save lots of money on their bills
We offer the latest and greatest devices from Apple, Samsung, and LG. We also have great accessories like wireless headphones and protective phone cases.


Reference
XM Mobile service https://www.xfinity.com/learn/mobile-service
FAQ https://www.xfinity.com/mobile/support/article/frequently-asked-questions
Xfinity Mobile Product Overview PRD1450
Xfinity Mobile Third Generation Plan Details TLK3985
Why Xfinity Mobile? HOW13169
Bring Your Own Device (BYOD) Program - Xfinity Mobile POL2110
XM Mobile service HOW13334
XM Mobile service HOW13318
Link to check price of Trade in Device http://coetradein.comcast.com/