Notes
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Issue: cx wants to disconnect his internet service
Action: transfer to disconnect dept.
Ticket Number: CR086778931
Account Number: 8499051941079224
Callback Number: (347) 404-4903
//////////////////////////////////
Grace spoke to: april
Issue: cx service is cancel
Action: educate the cx to be trnasfer to billing dept since it seems like the issue is with her billing//
Ticket Number: CR086779096
Account Number: 8773100741340513// pitch nt
Callback Number:(781) 514-9909
//////////////////////////////////
Grace spoke to: gail
Issue: cable box activation
Action: ran itg//check connections// send signal// while educating that I am sending a signal// call got disconnected// ensorsed// eoc.
Ticket Number: CR086779454
Account Number: 8499053640322954// pitch nt
Callback Number: (908) 756-7334
//////////////////////////////////
Grace spoke to: frederick
Issue: supposedly there is a technician last friday// received a notification the technician didn't show up
Action: educate about the technician //ran itg// check connections// send signal// routed to tech. visit// issue resolved// eoc.
Ticket Number: CR086780486
Account Number: 8299600781179098// pitch nt
Callback Number: (434) 728-5333
//////////////////////////////////
Grace spoke to: mark
Issue: modem activation
Action: ran itg// check connections// send signal//routed to tech. visit// issue resolved//eoc.
Ticket Number: CR086781185
Account Number: 8773105101126394// pitch nt
Callback Number: (860) 608-9003
//////////////////////////////////
Grace spoke to: cindy
Issue: cx will activate her mobile phone
Action: transfer to mobile care dept.
Ticket Number: CR086782084
Account Number: 8773102230589865
Callback Number: (774) 279-3996
//////////////////////////////////
Grace spoke to: john
Issue: modem activation
Decamp
6175104520
Action: ran itg// check connections// send signal// setup wifi name and password// issue resolved//eoc.
Ticket Number: CR086783913
Account Number: 8773100771427594// pitch nt
Callback Number: (617) 510-4520
//////////////////////////////////
Grace spoke to: chris
Issue: cx wants to have a copy of his bill
Action: transfer to billing dept.
Ticket Number: CR086785319
Account Number: 8773103521113084// pitch nt
Callback Number: (978) 549-2454
//////////////////////////////////
Grace spoke to: john
Issue: asking to reduce his monthly bill // looking
Action: transfer to billing dept.
Ticket Number: CR086785567
Account Number: 8499102470093464
Callback Number: (917) 434-8522
//////////////////////////////////
Grace spoke to: alejandro
Issue: modem activation
Action: upon educating the possible charge// cx prefer to go to the stoe replace the modem// eoc
Ticket Number: CR086786460
Account Number: 8299400472578108// pitch
Callback Number: (860) 639-7336
//////////////////////////////////
Grace spoke to: jose
Issue: cx asking to replace his modem box
Action: educate the cx that he can go to the store and pick up the new box// cx will go to the store // issue resolved// eoc.
Ticket Number: CR086788054
Account Number: 8299610451895725// pitch
Callback Number: (571) 269-9485
//////////////////////////////////
Grace spoke to: scott
Issue:setup a new service on his next door
Action: transfer to new customer sales dept.
Ticket Number: CR086788310
Account Number: 8499052350386563
Callback Number: (917) 821-6774
//////////////////////////////////
Grace spoke to:
Issue:
Action:
Ticket Number:
Account Number: 8499101030034166// pitch NT
Callback Number: 6106755208
//////////////////////////////////
Grace spoke to:
Issue:
Action:
Ticket Number:
Account Number:
Callback Number:
//////////////////////////////////
Grace spoke to: Nancy
Issue: cx wants to activate their mobile sim card
Action: transfer to mobile care dept.
Ticket Number: CR086790984
Account Number: 8299420631762492
Callback Number: (239) 682-4078
//////////////////////////////////
Grace spoke to: jessica
Issue: activate her equipment // her service is disconnected
Action: transfer to new sales dept.
Ticket Number: CR086791302
Account Number: 8299700071949554
Callback Number: 2029936228
//////////////////////////////////
Grace spoke to: jakobi
Issue: active his service// his service has been disconnected
Action: transfer to new sales dept.
Ticket Number: CR086803871
Account Number: 8299300140470581
Callback Number: 2762458361
//////////////////////////////////
Grace spoke to: talal
Issue: he will make a payment to reactivate his service
Action: transfer to billing dept.
Ticket Number: CR086804370
Account Number: 8773103740480652
Callback Number:(508) 933-7935
//////////////////////////////////
Grace spoke to: maddison
Issue: modem activation
Action: ran itg// check connections// send signal//routed to tech. visit//
Ticket Number: CR086806225
Account Number: 8299200070447767// pitch nt
Callback Number: (302) 396-8849
//////////////////////////////////
Grace spoke to: jeanette
Issue: she is been approved in ACP but still she is still charged
Action: transfer to ACP program dept.
Ticket Number: CR086809070
Account Number: 8299400462919072
Callback Number: (410) 301-8791
//////////////////////////////////
Grace spoke to: diana
Issue: modem activation
Action: ran itg// check connections// send signal// setup wifi name and password// issue resolved// eoc.
Ticket Number: CR086812048
Account Number: 8773400235658374// pitch NT
Callback Number: (860) 796-2420
//////////////////////////////////
Grace spoke to: sarah
Issue: add call forwarding
Action: add call fowarding // issue resolved// eoc.
9303
Ticket Number:
Account Number: 8773400030229330// pitch sale
#3726400190038496715
Callback Number:(415) 279-9572
//////////////////////////////////
Grace spoke to: carl
Issue: landline service not working
Action: ran itg// open xpg gui//ran itg// check connections// send signal// issue resolved/ eoc.
Ticket Number: CR086818587
Account Number: 8773201240028482// pitch nt
Callback Number: (603) 812-8026
//////////////////////////////////
Grace spoke to: grace
Issue: modem activation // xfinity pods 2 working 1 is not working
Lincoln
7818880655
Action: ran itg// check connections// send signal//setup wifi name and pass.//issue resolved// eoc.
Ticket Number: CR086824406
Account Number: 8773100630198931// pitch NT
Callback Number: (781) 888-0655
//////////////////////////////////
Grace spoke to: tiki
Issue: cx wants to cancel seasonal hold on his accoun
Action: educate the cx that his service will be back 30 mins //issue resolved//eoc.
Ticket Number: CR086831141
Account Number: 8773404134018722// pitch nt
Callback Number: (386) 916-7278
//////////////////////////////////
Grace spoke to: Jillian
Issue: cable box
ma1537eel570
Action: ran itg// check connections// send signal//ISSUE RESOLVED// EOC.
Ticket Number: CR086839603
Account Number: 8993208690181706// PITCH WILL SIGNED TO THE STORE
Callback Number: (603) 831-6683//
//////////////////////////////////
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