Notes
Notes - notes.io |
ACC#-8499102510237816
CB#-2675751719
issue-cx wants to move services
reso-transfered to national move center
(no itg 2.0 poped up)
------------------------------------
ACC#-8773402202864761
CB#-(551) 227-5401
issue- cx called about the pending installation for XH // cx wants to resched on afternoon
reso-educated cx that she can manage it on xfinity app
(no itg 2.0 poped up)
------------------------------------
ACC#-8993110911613387
CB#-:(717) 510-3155
issue- cx wants to change regular cable service to flex service
reso-transfered to cx resolution dept
(no itg 2.0 poped up)
------------------------------------
ACC#- 8993210051491063
CB#- (412) 418-4371
issue- flex activation
reso- ran itg // issue resolved // cx wants to wave the activation fee because she had trouble with the activation // endorsed to supp // CR086713492
(no itg 2.0 poped up)
------------------------------------
ACC#- 8299400433620502
CB#- 6673864768
issue- modem activation //
reso- ran itg // issue resolved // CR086722275
(no itg 2.0 poped up)
------------------------------------
ACC#-8773110280049938
CB#-(413) 727-8371
issue-had concern about her xfinity mobile
reso-transfered to mobile care dept
(no itg 2.0 poped up)
------------------------------------
ACC#-8993116510024272
CB#--(570) 406-9655
issue-cx wants to have channel // the cable box is not applicable for the package
reso- educated cx to swap the box through shipment or on the local store
------------------------------------
ACC#-8499052050041443
CB#-6097092858
issue-cx want to get back their landline service // he said that the prev agent sent him a mobile phone and after that the landline is not working anymore
reso-utilihzed xpg // ran itg // CR086735153
endorsedn to supp
----------------------------------
ACC#-8499100022610900
CB#-(267) 257-5476
issue-cx wants to return equipment //
reso- educated cx about the options endorsed to supp
-----------------------------------
ACC#-8993212500576031
CB#-(304) 670-2569
issue-cable box activation activation //
reso- ran itg // CR086743684 // issur resolved //
(no itg 2.0 poped up)
------------------------------------
ACC#-8299400190754346
CB#-(302) 442-8143
issue-modem activation // the FH80972E3354
f8a0972e3355
reso-ran itg // utilized csg // endorsed to supp
(no itg 2.0 poped up)
------------------------------------
ACC#-8773213080003137
CB#-(603) 675-5436
issue-flex activation
reso- ran itg // issue resolved //CR086753793
(no itg 2.0 poped up)
----------------------------------
ACC#-8220160191543890
CB#-(770) 543-8298
issue-cx wantsn to activate cable box // account is under central div
reso-trandfered to central technical
( no itg 2.0 poped up )
----------------------------------
ACC#-8773406100212932
CB#-(860) 214-6724
issue-cx wants netflix on the package but cannot enter netflix
reso- educated cx that the subsciption on netflix is separate on what she is paying on xfinity // educated cx that she needs to contact netflis as she mentioned mthat her account is suspended // call disco
------------------------------------
ACC#-8778101023905432
CB#-(360) 580-4469
issue-cx wants to activate cabble box // accout is under west div
reso-transfered to west div technical
------------------------------------
ACC#-8773102902789405
CB#-(857) 707-8866
issue-modem activation
reso-ran itg 2.0// issue resolved // CR086763525
----------------------------------
ACC#-8299420602232764
CB#-(301) 975-7519
issue-cannot determine
reso-ghost speil // no response // call ended
----------------------------------
ACC#-8499051180282398
CB#-2677028550
issue-cx is busy // she said wait for a second // she hanged up the call
reso-call disco //
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