Notes

8773500120212995 // 2354
802 309 5259
kelly to Windy (FV)
> modem activations
> cx request for servicemen on the spot of the call
> cx dont want troubleshooting steps because she doesnt know where to hardwire the coax // or no coax found on the address
> ran itg to reroute for tech apt
> educ the cx about the process
> eoc #CR086636108

8499200071722919
215 886 2000
Kelly to Jean Roberts (unverified)
> invalid transfer // the account is under business
> no dial tone 302-323-1327
> connect to business dept
> Rep. justin takeover the call

8499100217542223
267 241 9848
Kelly to Tamika (FV)
> application id # B-85463-37836
> upgrade to ie plus
> connect to acp department
> rep. claire takeover the call
> #CR086641345

8499051260023738
609 680 3001
Kelly to Titus (FV)
> remote pairing
> ran itg // #CR086643664
> ship a new remote // waived fee $6.00
> Eoc #CR086644372

8499100217542793
267 622 9017
Kelly to Rafael (FV)
> the line has cut off from the previous tenant
> modem activations
> ran itg // rerouted for tech apt
> educ the cx about the process
> Eoc #CR086648454

8773102660064603
774 244 7113
Kelly to Gail (FV)
> wants the seasonal plan on end
> contact ecm for the process
> need to wait for 1 hour for the process to complete
> Eoc #CR086650758

8773110181896304
561 706 3241
Kelly to Jan (FV)
> modem activations
> owned devices // 0040368EF3F6
> model : mb7621
> ran itg for modem activations
> issue resolved // eoc #CR086659407
> 1-866-225-8139 - > tp link
> 1-800-734-5870 - > motorolla

8499100027582658
919 802 3545
Kelly to Cailin (FV)
> wants to activate a modem
> confirmed that the equiptment is a router tp link
> the costumer will get a modem for activation
> Eoc #CR086664920

8773102272421266
617 302 2043 // 617 947 8608
Kelly to Johnathan (FV)
> wants to activate the 4th box
> educate the costumer that we need to add the rental for the box
> the costumer is on a meeting // wants to call back after 1 hour // endorse to support
> #CR086668699

8993110820269271 // 2007
703 439 0162
Kelly to John (FV)
> need to check the 3rd wiring on the home
> need a 3 way splitter
> to split the connection from the main line for the three connections
> ran itg to reroute for tech apt
> educ the cx about the process
> Eoc #CR086690450

8299400331206818
301 331 5868
Kelly to Moon (FV)
> Modem activations
> ran itg // reroute for tech apt
> educ the cx about process
> Eoc #CR086697753

8993111820005863 - xm pitched
610 914 1833
Kelly to Clare (FV)
> Modem activations
> cmac 0040368403AB model mt7711
> ran itg // issue resolved
> Eoc #CR086716118
> 1-800-734-5870 - > motorolla


UWD4M81p
3BoysHelp
Hatethis3
8499101710342517
215 630 3072
Kelly to Patricia (FV)
> replacement box
> nbc sports , ion , well and rock , basic local channels
> ran itg // issue resolved
> Eoc #CR086726000 #CR086727100

8499100217003051
267 258 3571
Kelly to Larry (FV)
> cx requested for technician
> two boxes are pixalated
> last month or longer // every hour
> the cx refused for troubleshooting
> ran itg to reroute for tech
> educ the cx about the process
> Eoc #CR086730599



8993115760317089
717 891 8807
Kelly to William (FV)
> modem activations
> ran itg // rerouted for tech // educ the cx about the process
> Eoc #CR086741660

8499200141733201 // 9624
302 553 2581
Kelly to Tiffany (FV)
> wants to lower the wifi service
> wants to change the plan
> provided new offer
> educ the cx // eoc