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How may I assist you today?
I appreciate you chatting with us today to know about your ,. I'll be more than happy to assist you, and no worries, I'll do my best to help and look on to your query about your immediately.
Thank you so much for letting me know that this kind of concern,. I know how important this matter for you to be discuss today. No worries I am here to help and I will make sure that this won't happen again in the future.
Thank you for bringing this to our attention and I apologize that you had to deal with this. I can assure you that you have come through to the right person as I will do my utmost best to come up with a resolution.
(CUSTOMER REPLY)
Before we proceed, I just need to take some details so that I can open your account.
For security purposes, may I have the 1st and 3rd characters only of your telephone password? You don't have to provide the entire password.
or
Alright. I just need to take some details so that I can open your account.
What is your mobile number on the account?
What is the email address you have registered with us?
What are the last 4 digits of your bank account number registered for direct debit with TalkTalk?
(CUSTOMER REPLY)
Going back to your concern, I would still need to do further checks on your account. Can you allow me 3-5 minutes enable for me to provide you the right information?
(CUSTOMER REPLY)
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GHOST CHAT / UNRESPONSIVE
Hello, I just want to let you know that I am still waiting for your reply.
Hello, I just want to check you're there and ready to chat with me?
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