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ray to: joe-donna
concern:setup their service 1 week ahead to avoid problems for subscription on service was told the equipments will arrive this may 3
action taken: add modem on acc d404cd98a282 sb6183//change service code on account//ran itg//routed to tech//would like to to reactivate back the status on the xfinity rental modem//did approval again cause cx doesnt have an internet or data//ran itg 1.0//cx doesnt have the tv box yet till 3rd// disaapointpoid cause t hey had this all ready setup a week ahead and end up still having to setup it up on time//want to have the xfinity modem an activate status but the rental amount $0 for 24mos//contact cx solution//transfer//endorsed
CR087717688 CR087719350
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