Notes

Hi, Greeting for the day, I am Akash, How can I help you today
Sir apse request hai ki apni working mail id share kjiye taki mai apki sahayta kar saku.
55195853597
Issue: cx ask for pickup status
Action: cx became unresponsive while probing
comm: then chat dropped 84143872 Session id : 11E0741DE0D029D

SDLC1019832937
SDLC1019832937

Issue: cx query not clear
action: na
comm: cx went off

Issue: cx want to know about the order status//UD marked
action: na
comm: cx went off while probing


WhatsApp call
issue- cx want to replace the product//cx got different product
action -call connected
communication -info shared // apology done // macro shared//cx went off while probing//cmn


Issue: cx ask about refund //cip
Action: info shared
comm: info shared //tat shared 24-48 hours //apology done //assurance given


Action: info shared
comm: info shared //tat shared 24-48 hours //apology done //assurance given


Session id : 6FC2524CE615A6C

Issue: Issue: cx want to know about the order status//UD marked
Action: cx became unresponsive while probing
comm: then chat dropped

Session id : 819D4CD7B235F47
Issue: cx wants to return the product(manual case)
Action: info shared
comm:cx unresponsive

Issue: cx wants to return the product
Action: na
comm:cx went off while probing

Mam nischint rhaiye aap ko jesa comfortable lage aap wse proceed kar sakte hai , hum apki seva kie liy humesha tatpar hai.

mujhe yah jaanakar dukh hua ki aapako ye samasyaen ho rahee hain. ham ise jald se jald sulajha lenge.






I am sorry for inconvenience caused but due to some technical error I am unable to check any information right now I would request you to contact us after 30 minutes we will be happy to help you.

Maafi chahte hain kuchh technical issue ke karan hum koi jaankaari check karne mein asmarth hain apse nivedan hai aap 30 minutes baad contact karen hume khushi hogi aapki sahayta karne mein.




Session id : D54FE2091E5C86D
Issue: cx want a call back
Action: call back arranged
comm: info shared //call back arranged

Sir jaisa ki mai dekhy paa rha hu team ne apko service center reffer kiya hai apse request hai ki aap please visit kar lijiye .


Session id : B7B66B8E4C80338
Session id : 7EE4F9ACB6C75B7
Session id : B80FBFBA924DDDD







Sir, Aapka suborder number 55268248069 hai. Sir aapko iss order ko return karnaane ke liye Undertaking form ko submit karna hai jiske lie neeche die gayi link par click karein, Ham is from ke successfully submit hone par hee aapke order ki return complaint ko register kar sate hai.
https://forms.gle/eZ31FauX38d5U2tC6 .
Aapki aur se Undertaking form praapt hone ke baad ham yah sunishchit karenge ki aapako trust pe policy ke anusaar aapke order ki liye refund ki update de di jaayegi.

Issue: cx got the empty parcel(above 500 and below 1000)
Action: macro shared
comm: apology done//link shared //tat shared 7 days for update after filling the form




Session id : 3E2DD82AB91ADD9 mangla

wrong aur different aur damage mai khud se banani hai

eod panell fil ke baad 6 days tat

Sir, Jesa ki check kar paa raha hun aapke order ke liye complaint already kal register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara priority basis par highlight kar deya hai. Aapka order ka refund ki update aapko 6 dinon me mil jaayegi aur Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya jaa sake.

Issue: cx want to know about the order status//UD marked

upi to prepaid -7 working days

cod to upi-instant

54615558279

Mai samaj sakta hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hota to mai bhi same asa hi feel karta. Mai maafi chahunga aap aisi samasya ka saamna kar rahe hai, mai vyaktigat roop se shama chahta hun. Par mai aapko batana chahuga ye meri zimmedaari hai, mai poori koshish karuga jald se jald iss issue ko resolve kar pau.

Maafi chaahte hain aap is tarah kee samasya ka saamana kar rahe hain. Krpaya chinta na karen, hum aapaki sahaayata ke lie yahaan hain aur aapako behtar samaadhaan pradaan karege.


How can I help you today?

How can I help you regarding snapdeal!

Sure, I will check it for you.
Do not worry I will help you with this.
I apologize for the inconvenience caused.

kindly elaborate on your concern so I assist you better!
If you have any queries/queries related to Snapdeal please share so that I could assist you.
May I know your exact concern, please?

Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!



Sir/Mam jesa ke check kar paa rah hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (-----) ko.




Maafi chahunga apko preshani hui, aapke poore sahayata ke jaege.
Nischint rahe, aapke poore sahayata ke jaege.

Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

UD HINDI



Sir, jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai Address Issues ki vajah se.
Please confirm krwaye ki kya apko courier partner se 24/11/2022 ko koi call aaya tha delivery ke liye

Sir mai apki delivery reshedule kar rha hu meri apse request hai ki aap please apna koi alternate number aur alternate adress share kar dijiye taki mai update kar pau .



No need to worry, I will surely help you out about this issue.

Mai apke order ke delivery yha se reschedule karwa raha hoon, aapse request karungi please aap apna koi alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koi pareshani na ho or neeche deya gya adddress bhi ek baar confirm karwa dijiyai.
" Delivery address"


Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aapka order "courier name" ke tarf se deliver karwaya jaega. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Aap apna order bhi track kr skte hai is par click krke---

Sir maafi chahunga apko pareshani hui mai apka feedback le rha hu courier boy ke khilaf team is par action legi aap nischint rahiye.


SELF SERVE
For registering a complaint I am sending you one link through one SMS, through that link you can register your complaint and also I request you to please attach 2-3 images of the product. Once you will register the complaint our team will update you for the pickup.

Issue: cx want to return this order//size issue
Action: info shared//link shared via sms
comm: told cx to register complaint himself and ask to shyare image of product


REFUND
Sir jaisa ki check kar paa rha hu apka refund already initiate kar diya gya hai humari team dwara apke snapdeal credit mai aap please ek baa check kar lijiye

Mam mai apko batana chahta hu apko already team ne refund de diya hai apke snapdeal credit mai jo ki non transferrable hai aap isko nya order place karte samay use kar sakte hai .

Sir i really apologice but i want to say you that snapdeal credit amount is non transferable but you can use it to place a new order from snapdeal .




Sir, jesa ki check kar paa raha hoon apka amount hmari tarf se 19/2/2023 ko initate kiya gaya hai. Apka bank apke account mai show karne ke liyai adhiktam samay 6 din leta hai.

Chinta mat kijiyai sir, apka amount jald he apke account mai bhi show ho jaega.


Sir mai apse maafi chahunga par already team ne apko apka refund credit kar diya hai ab isme koi bhi changes nhi kar payenge asuvidha ke liye khed hai .


krpaya is complaint number ko apane paas rakhen 83974622 , jab aap phir se shikaayat kee sthiti jaanane ke lie aaenge to yah aapakee madad karegee. aap yah nambar seedhe naye Customer care executive ko de sakate hain, taaki vah seedhe aapako aapakee shikaayat kee sthiti bata sake.





Jaisa ki main dekh sakata hoon ki snapdeal credit ke lie aapaka refund 09/01/23 ko 1549/- kee raashi ka saphalataapoorvak ho gayi hai



Sir as I can check your refund is successfully initiated on 02-02-23 of amount 489/- to snapdeal credit.

You can check it in your snapdeal application by clicking my profile section , there you will see your snapdeal credit.

Aap ise apane snapdeal application mein my profile section par click karake dekh sakate hain, vahaan aapako apana snapdeal credit dikhaee dega.





Session id :
Issue: cx ask about refund
Action: info shared refund is already initiated
comm: info shared refund is already initiated in sd credit


Session id : 5A1B086A98458A0
Issue: cx want to know about the refund//refund initiated on- 25/02/2023
Action: tat shared 7 working days
comm: apology done//ask cx to wait//cx agreed


Session id : 30C21D2CFDB28A8
Issue: cx ask about refund//neft not present
Action: eod filled//mail marked // reflection tat 6 days
comm: eod filled//mail marked // reflection tat 6 days //assurance given

BANK DETAILS RECIEVED OVER MAIL




Sir maine apki call back request le li hai team apko 24 hours me call back karegi.

How can I help you regarding snapdeal!
Asuvidha ke liye maafi chaahunga Sir, Mein aapki zaroor sahatyta karoonga aap mujhe thoda samay dijiye taaki mein aapki behtar sahayta kar sakun.


I apologize for the inconvenience caused

Do not worry I will help you with this.

How can I help you today?

kindly elaborate on your concern so I assist you better!


Maafi chahunga apko preshani hui, aapke poore sahayata ke jaege.
Nischint rahe, aapke poore sahayata ke jaege.

Kya aap is order ki baat kar rhe hai?

Are you talking about this order?

Maafi chahungi apko preshani hui, aapke poore sahayata ke jaege.

Sir apse request hai ki apna suborder number share kijiye taki mai apki help kar saku!

Mam apse request hai ki aap apna suborder number share kijiye taki mai apki help kar saku.

Order confirm karne ke liye dhanyawad kripya mujhe thoda samay de taki mai apk jankari check kar saku.

Sir please share your suborder number so that I can assit you.

Sir please share your number so taht I can arrange a call back for you.

Thankyu for shayring your number I am arranging your call back request our team will call back you within 10 minutes.

Thankyu for confirming the order please give me a momment I will check it for you.
Sir maine apk call back request le li hai aap bilkul nishchint rahiye team agle 24 hours me aapko call back karegi.


for self serve

Issue: cx want to return this order//size issue
Action: info shared//link shared via sms
comm: told cx to register complaint himselfand ask to shyare image of product


Sir, mene aapki complaint registered kardi hai priority basis par apni team ko humari team aapko 24 se 48 ghnte mai update karegi aapke refund ke regarding aap nischint rahein mai isme khud personally kaam karunga takki aapko jald se jald resolution diya jaye aapse request karunga aap please diye gye samhey ka wait karlijiye, aap mujhe ek mauka dijiye mai aapko nirash nhi karunga.


Sir aap nischint rahiye ye meri responsiblity hai ki apki problem ko priority basis par rakha jae aur apki problem ko jaldi se jaldi resolve kiya jaye.

Kya main Snapdeal se sambandhit aapki koi aur sahayta kar sakta hun?


Rpi denial given
Issue: cx ask about complaint status
Action: info shared//rpi denial given
comm: nfo shared//rpi denial given//apology done




Issue: cx ask about refund //rpi denial case
Action: info shared //cx did not agree//tat 24-48 hours for update
comm: info shared //cx did not agree//tat 24-48 hours for update //apology done



Sir as i can see you pickup is already reschedule and it will be picked up within 2-3 days please dont worry .

Issue: cx wants to know the complaint status(return case)//rpi not initiated
Action: info shared on chat/ tat shared 24 hours for update
comm: apology done//shared the complaint status


Issue: cx wants to know the complaint status(return case)
Action: info shared on chat/ tat shared 2-3 days for pickup
comm: apology done//shared the complaint status

Sir jaisa ki mai dekh paa rha hu apki return complaint aaj hi ban hai aap nischint rahe agle 2-3 dino mai apka product Pickup ho jaega .


Sir jaisa ki mai dekh paa rha hu apke product ka pickup already resheduled hai aap nischint rahiye agle 2-3 dino mai apke product ko pickup karwa liya jayega .


Mam as i can see your complaint is already registered so please be assured your product will be picked up within 24 hours

Sir as i can see your complaint is already registered today so please be assured team will update you within 24 hours .
.

Thanks for the sharing the images . I have successfully updated to team. Now no need to worry your product get picked up with in 2-3days with out any issue. I will personally take care of it.

Sir images share karne ke liye dhanyawad aap nischint rahiye maine apke product ki images update kar di hai is baar apke product ka pickup jarur hoga .


Sir i request you to please share some images of the product which you have recieved so that i can help you further .

Sir meri apse request hai ki aap please kuch images share kar dijiye jo product apko mila hai taki mai apki sahayta kar saku .



Sir, I have done all possible things and had escalated your concern to higher authority on priority basis so that your problem will be resolved as soon as possible



Aap sigh up karake, nae new user ko refer karake, snapdeal par game khelakar, Snapdeal par ordar dekar aur bahut kuchh karake snapcash kama sakate hain.

Manual pickup

Session id : D177A35A18A8D32
Issue: cx ask about refund //manual case
action: info shared
comm: info shared //tat shared 24-48 hours for update

Sir aap bilkul nischint rahiye jaisas ki mai dekh paa rha hu apki complaint already registered hai aur team us par kaam kar rhi hai agle 24-48 hours mai team apko refund ke regarding update kar degi .

.