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You will also get an email with all the details of appointment scheduled. If you wish to change or cancel your service appointment, go to http://Xfinity.com and click the 'My Account' header near the top of the page or from Xfinity app. If you are not available for the visit then anyone can be there who speaks English and is above 18 years.
I have ran updates and settings on your odem and the results of the update recommend a tech visit as you have shared tech has been visited at your address multiple times. I'm escalating your issue and rest assure dI will do my best for you .
I'm pulling up the soonest slots available for tech for you also I have updated the notes for the tech to carry a new modem , so in case modem is damaged the tech will replace it and you do not need to worry this time you are a right place your all the concerns will be covered and internet issue will be fixed as soon as possible
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