Notes
Notes - notes.io |
BCN: (908) 343-0004
Earl spoke to Calvin
Concern: experienced heavy rain last night//no picture on TV
Actions Taken: ran ITG//cx will receive text message after 1hr//EOC
ITG 2.0: CR Ticket #CR087414528
ITG 1.0:
PITCH: yes//callback-after 1 hour
================================================
ACC#: 8773402120004235
BCN: (860) 759-4932
Earl spoke to Joan
Concern: internet activation and cable activation//XRE03007
Actions TakEN: ran ITG//cx will receive notifications after 10 mins for modem and 4 hrs for cabke box//educate cx//EOC
ITG 2.0: CR Ticket #CR087417224//CR Ticket #CR087418647
ITG 1.0: CR Ticket #CR087420199
name: NYGiants
pass: 8607594932
94A67EC8C0F4
PITCH: yes
================================================
ACC#: 8773110900159935
BCN: 4089078000//4137746774
Earl spoke to Daryl
Concern: wants to activate owned modem
Actions Taken: tried to addd equipment on the account//routed to tech spot//endorsed to sup//cx wants a callback for an update//EOC
ITG 2.0:
ITG 1.0:
94A67EC8C0F4//C62501NAS
Tech Spot ERR3422 lnk1207 how20210
PITCH:
================================================
ACC#: 8773106100445645
BCN: (978) 879-8377
Earl spoke to
Concern: flex box has been deactivated on the account//wants to reactivate the flex box subscription
Actions Taken: add flex service//call got disconnected during the order approval//endorsed to sup//EOC
ITG 2.0: CR Ticket #CR087426211
ITG 1.0:
PITCH:
================================================
ACC#: 8499051760252241
BCN: (917) 498-7204
Earl spoke to Thomas
Concern: internet activation
Actions Taken: tried to complete the order on the asccount//unable to add equipment//contact tech spot//create ticket: CS0101696//educate cx//EOC
ITG 2.0: CR087428556
ITG 1.0:
F85E42E8675C
PITCH: yes//25
================================================
ACC#:
BCN:
Earl spoke to Katherine
Concern: landline is not working//modem is offline
Actions Taken: ran ITG//set tech appointment//EOC
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#: 8299420200385279
BCN: 2434132600
Earl spoke to
Concern: cx weren't able to received a box
Actions Taken: processed a shipment//cx wants to cancel because of her bill//EOC
ITG 2.0: CR087437071
ITG 1.0:
PITCH:
================================================
ACC#: 8497303264408791
BCN: 3037187735
Earl spoke to Scott
Concern: got additional tv box and wants it activated
Actions Taken: transferred to West Division//EOC
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#: 8299610252888325
BCN: (202) 553-1520
Earl spoke to Kevin
Concern: modem activation
Actions Taken: ran ITG//set WIFI name and password//issue resolved
ITG 2.0:
ITG 1.0: CR Ticket #CR087453038
name: Kevin92
pass: papoose2
PITCH: yes
================================================
ACC#: 8993111622281910
BCN: 2676806249
Earl spoke to jacques
Concern: need a technician
Actions Taken: ran ITG//bypassed ITG to set tech appointment//EOC
ITG 2.0: CR Ticket #CR087453629
ITG 1.0:
PITCH:
================================================
ACC#: 8299400461429065
BCN: 2404496688
Earl spoke to Glenda
Concern: internet activation
Actions Taken: RAN itg//MODEM IS OFFLINE//set tech appointment//cx tried to activate using the app//modem is activated//cancelled tech appointment//eoc
ITG 2.0: CR Ticket #CR087456897
ITG 1.0:
TG1682G
9b34261ffefa
9C34261FBEF8
PITCH:
================================================
ACC#: 8299600250301942
BCN: 8143277903
Earl spoke to Dawn
Concern: wants to check if technician is comin
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#: 8499102230181633
BCN: (215) 904-2668
Earl spoke to Nishil
Concern: got a new modem and want it to be activated
Actions Taken: add equipment to account//endorsed to sup due to some error//EOC
ITG 2.0:
ITG 1.0:
3498B5C75811
C7000V2
PITCH:
================================================
ACC#: 8499053180341315
BCN: (908) 342-5360
Earl spoke to Iris
Concern: wants to activate modem and flex
Actions Taken: complete work order//modem not in inventory//create a ticket for tech spot//cx wants to set tech appointment to install her modem//set tech appointment//EOC
CS0101746
ITG 2.0:
ITG 1.0:
484bd45934cc
MV2019VMG192
PITCH:
================================================
ACC#: 8773404121442976
BCN: (475) 800-5968
Earl spoke to Mia
Concern: wants to activate
Actions Taken: ran ITG//cx will receive a text message after 10 minutes//EOC
ITG 2.0: CR Ticket #CR087481919
ITG 1.0:
unable to load user agreement
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
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Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
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Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
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Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
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Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
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Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
================================================
ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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ACC#:
BCN:
Earl spoke to
Concern:
Actions Taken:
ITG 2.0:
ITG 1.0:
PITCH:
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