Notes

CHOOSE THE BEST Lobby TV Stations TO BOOST Customer Perceived Wait Times
That old adage that says essentially that the client is always right may not always appropriate but it certainly has its merits. There exists website of good customer service. Making a customer wait may be an unavoidable necessity but there are many things that can be done to at least alleviate the main hassle of having to hold back. If the client feels as if they are waiting for half a day, then your customer service needs improvement. The last thing customers want to do is spend a lot of time waiting and a large stack of magazines and a big screen TV is probably not enough to distract them for lengthy. However, having on the proper lobby TV stations can not only alter the customer's feelings about the wait, but additionally trigger a positive reaction to the company all together.

In this fast-paced and time-strapped society nobody likes to wait. It is your decision as the manager to have the right content on your own waiting room TV programming. Although it won't shorten the actual wait time, having something pleasant and distracting can certainly make the customer feel like it's shorter.

1. News is really a safe choice. It works for two reasons. First, many people are so busy they don't really have time to keep up with what's going on news-wise and having a news channel playing gives them the opportunity to catch up with the top stories. Second, national news channels are comprised of fifteen or thirty minute loops. News highlights are compacted into short segments, and these twenty or thirty-minute news loops should correspond to a customer's wait time. It is rare that a customer must wait longer than 30 mins.

2. Another similar channel that is effective is weather channels. It works on a single principle because the news loop. Everyone really wants to know what the elements will probably be and the big weather channels not merely provide national forecasts but local forecasts and human interest stories as well. An interesting biography will make the wait time pass quickly.

3. Popular sitcoms, cooking shows and travels channels may also be a good idea. Once more, these kinds of programs run about thirty minutes.

As the business manager, it is possible to restructure this idea depending on how busy your day is. If it's eleven in the morning and your customers are already waiting an hour, then change the waiting room TV programming to shows that last an hour. Watching something from begin to finish on lobby TV stations can make the customer feel like the wait time flew by.

Michel Stevens suggested DISH TV for medical rooms [http://www.dishbusiness.com/medical] for his doctor to greatly help cut down on customer complaints with long wait times. DISH Business [http://www.dishbusiness.com/] has the satellite TV for small company including hotels, restaurants, bars and much more.
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