Notes

Opening

A wonderful day! Thank you for choosing Xfinity! This is Tushar, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. May I have your first and last name of awesome customer :). Kindly tell me more about your concern and let's start working on it

Please do not press the back button and also avoid using other applications for us to stay connected without any interruptions.

How are you doing today ?

I am doing great. Thank you for asking.

How may I assist you today.

Please help me with your issue so that I can go ahead and help you out.

Sure, please take your time, no rush, I am here for you

Empathy :-
Your issue is a cause for concern. Lets's find out why this happened.

I can tell you are frustrated and my job is to make sure you are not more frustrated anymore.

I would feel the same in your situation, but we will sort this out.

I know how frustrating it can be. Rest assured I am here to help you out.

I understand you are upset and we wouldn't want our customer to feel this way. Let me quickly help you out with this issue.
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Please give me an opportunity to work on a resolution or else if you still want assistance over the call so I would request you to call our team on 1800-934-6489.

DSAT SAVER :-

I am really feeling bad that you have to go through this and contacted multiple time for same thing.

This time I will personally take care of this and will do my best so that you do not have to contact again for the same issue.

I really apologize for unpleasant experience which you had faced being a valuable customer of the Comcast family. Please allow me to overturn this situation.

Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.

Just to set right expectation it may take few minutes to get everything fixed so please bear with me while I am checking account and troubleshooting to resolve it for you.Your patience will be highly appreciated.

I am really feeling bad for this and you might thinking that I am of no use but trust me I have tried my best to get this fixed.

Closing :-

How's your overall experience with Xfinity service and assistance that I provided on the chat ?

Please share your feedback with me on this chat.

You were very patient and co-operative through out the chat, probably the best customer I had today . After this chat is over you will get the page where I would appreciate your feedback on Xfinity service and my efforts today .