Notes
Notes - notes.io |
issue:telephone activate
steps:had to contact ecm to complete sodi//registered number in xpg//cx also wants to activate tv//transferred to support for further assistance
acc:8993209250000196 4123026940
---------------------------------
*caller:linda
issue:wants to be transferred to acp was already speaking with an agent then got disco
steps:transferred to acp
acc:8773102840010401 9785497466
---------------------------------
*caller:paulette
issue:internet activation
steps:itg 2.0 #CR087160623
acc:8299420620415391 301922-2411
Y
---------------------------------
*caller:gayyan
issue: want to move to conway south carolina 29526// not able to provide more info to her new address she still looking for a house// neighbor/nearby her preffered location 1801 Ernest Finny Avenue Conway SC
steps:move to national movers
acc:8773400235474061 8482269499
Y
---------------------------------
*caller:michael
issue:flex blox activation
steps:activated in csg
acc:8299200230159872 4435530208
---------------------------------
*caller:val
issue:internet activation
steps:
wifi name/password: Shashera-4grandbabes4 itg #CR087176471
acc:8299410100427024 4433973891
Y
---------------------------------
*caller:robert
issue:flex box activation
steps:activated in csg #CR087182669
/ callback in 1hr and complete itg to endorse to support
acc:8299400472573869 4437685357
Y
---------------------------------
*caller:rosemary
issue:channel buttons not working
steps:doesnt want to go through troubleshooting/had to complete itg
acc:8773100770437669 9789794712
---------------------------------
*caller:samantha
issue:internet activation
steps:ran itg routed to tech #CR087196486
acc:8773103172111767 8572081176
Y
---------------------------------
*caller:olivia robinson
issue:internet no connectivity
steps:ran itg 2.0 #CR087199156
acc:8773101902650781 5088186075
Y
---------------------------------
*caller:sandra
issue:own modem activation
steps:ran itg 2.0 routed it #CR087205060
acc:8993114820248145 5702674482
---------------------------------
*caller:matthew
issue:called in to activate flex but internet modem still registered in previous account
steps:added equip from previous acc to new. enabled flex box in csg CR087209142
acc:8993114670107607 5705756466
Y
---------------------------------
*caller:melissa
issue:status code 580
steps:ran itg #CR087210214
acc:8773404040054597 4013453461
Y
---------------------------------
*caller:dennis
issue:3017408517 putting international number on spam block
steps:ran itg #CR087213915
acc:8299420650447298 3015259706
---------------------------------
*caller:akintoye
issue:wants to change installation date
steps:resceduled 4/30 2-4
acc:8499053120662937 6465798378
Y
---------------------------------
*caller:candice
issue:netflix is not billed through comcast in her app
steps:ran itg #CR087221253
acc:8499101620257003 2158727233
---------------------------------
*caller:terranda
issue:self installation internet activation
steps:ran itg 2.0 #CR087225625 slow connectivity #CR087226727
acc:8499051190107247 6097218147
family123-6097218147
---------------------------------
*caller:keaton
issue:modem activation
steps:ran itg 2.0 #CR087229681
gateway settings #CR087229586
acc:8993208840148671 4125761872
Y
---------------------------------
sharepoint system
ISSP/networking cisco/ job for life Netwrok operating center office/Pentagon very strict/H1 visa
Paulette Hodges PJ 301922411 hiring process
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