Notes

CALLER: Lele Washington
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 2.0: CR087145414
ITG 1.0: CR087145838
CALL BACK NO.:
(301) 268-2489
ACC NO.: 8299420621877995
CMAC: e599
SN:
Unverified user
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CALLER: Alyson Krogh
ISSUE: Wants to know when their seasonal hold ended.
STEPS TAKEN: Educated cx that it has already ended.
REMARKS: No changes made on the account.
ITG 2.0:
ITG 1.0:
CALL BACK NO.:
(301) 529-5506
ACC NO.: 8993410010011818
CMAC:
SN:
Unverified user
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CALLER: Anna Kooser
ISSUE: Wants to get an update because Xfinity worked on their street and ended up hitting their water line.
STEPS TAKEN: Educated cx that there is no update yet in the area
REMARKS: Customer understood.
ITG 2.0:
ITG 1.0:
CALL BACK NO.:
(410) 979-4408
ACC NO.: 8299420340766412
CMAC:
SN:
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CALLER: Jodie A Consoles
ISSUE: Wants to transfer her account to a different cottage
STEPS TAKEN: Transferred to sales dept for further assistance
REMARKS: No changes on the account.
ITG 2.0:
ITG 1.0:
CALL BACK NO.: (603) 583-7371
ACC NO.: 8773201420264683
CMAC:
SN: 9835
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CALLER: Deborah Hodge
ISSUE: cable box activation - routed to 1-hour SOAK process to confirm the resolution
STEPS TAKEN: Ran ITG
REMARKS: Customer agreed
ITG 2.0: CR087157870
ITG 1.0: CR087161174
CALL BACK NO.: (301) 512-1332
ACC NO.: 8299420601054086
CMAC:
SN:
yes
no programing information
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CALLER: Rhonda Brown
ISSUE: cable box activation
STEPS TAKEN: Ran ITG
REMARKS: the call got disconnected during the process
ITG 2.0: CR087163596
ITG 1.0:
CALL BACK NO.:
(302) 290-1960
ACC NO.: 8499101280006211
CMAC:
SN: 4924
RDK 10000
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CALLER: Richard Kaplan
ISSUE: wants to speak to advance tech department about their vpn not working after the xfinity personel did some work in their place
STEPS TAKEN: connected to advance tech dept
REMARKS: no changes made on the account.
ITG 2.0:
ITG 1.0:
CALL BACK NO.: :
(617) 799-1300
ACC NO.: 8773102170217089
CMAC:
SN:
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CALLER: Yosef Green
ISSUE: Wants to get a tech appointment to fix his wall outlet for the coax cable
STEPS TAKEN: requested a tech appointment
REMARKS:
ITG 2.0:
ITG 1.0:
CALL BACK NO.: (617) 645-9219
ACC NO.: 8773103141539817
CMAC:
SN:
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CALLER: Albert Rohodes
ISSUE: wants to reinstate her acount
STEPS TAKEN: Transferred to sales dept
REMARKS:
ITG 2.0:
ITG 1.0:
CALL BACK :
(804) 720-7113
ACC NO.: 8299600151109089
CMAC:
SN:

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CALLER: Alvin Waring
ISSUE: modem and cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 2.0:
ITG 1.0: CR087173829
CR087178131
CALL BACK NO.: (202) 853-4918
ACC NO.: 8299420602667126
CMAC:
SN:
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CALLER: Jose Aguirre
ISSUE: Wants to disconnect telephone service only
STEPS TAKEN: Transferred to disconnect dept
REMARKS: No changes made on the account.
ITG 2.0:
ITG 1.0:
CALL BACK NO.:
(781) 801-8526
ACC NO.: 8773100731372930
CMAC:
SN:
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CALLER: Unknown
ISSUE: ghost call could not har anything from the customers side/ No interaction
STEPS TAKEN: Endorsed to support for a followup call
REMARKS: No changes made on the acc.
ITG 2.0:
ITG 1.0:
CALL BACK NO.:
(412) 620-8304
ACC NO.: 8993210170187907
CMAC:
SN:
-----------------------------
CALLER: Nicole Eaton
ISSUE: Wants to check whats happening on her TV but it's already working on set of the call
STEPS TAKEN: Tried to start troubleshooting but it's already working
REMARKS: No changes made on the account.
ITG 2.0:
ITG 1.0:
CALL BACK NO.: (814) 386-0401
ACC 8993114190098773
CMAC: 44C10
SN:
-----------------------------
CALLER: Charles Rudich Sr
ISSUE: Modem and TN activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 2.0: CR087198117
ITG 1.0:
CALL BACK NO.:
(724) 713-3200
ACC 8993210530009122
CMAC: 80DAC2F44C10
SN:
chunk78
Godsshield103
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