Notes

q8WU1

q8bGw

find a hotel itnry, go to vnext = Try with different info, search itnry, verify, Select booking, View Itinerary Billing History

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PURGED PNR

RPP/RLC-PNR NO.

Jump the office

TWD/TKT+tkt no. (-)

READ Covid policy (follow the process)

Add the segments

PNR creation script = PN_CR

add tkt – FHE+TKT NO/P2 (IF THERE ARE MORE TRAVELER)

RUN = EVR

(IF EVR DOES NOT WORK)

FXX to pull out the price (FXB/FXR = for basic)

FXP to save the price

CALCULATE THE AMOUNT and change use EX_R , (FOR EXPEDIA US = TOTAL TO TOTAL)

RF, ER , ER, IR



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Graphical mode

Open the old TST – copy and paste in the mail

AIR – INFORMATIVE PRICING (FQP) – (FROM/TO/DATE/AIRLINE/CLASS/STOPOVER/TRANSFER)

More search options – TKTING DATE – search the same fare code = Go in command mode = FQQ+payment line no.

Copy the TST – keep in the mail

show in graphic mode = create TST = fare basis = Ticket Designator/Validating = NVB/current date = NVA/expiry as per current date = Baggage

currency = Amount/new base fare = Equivalent Fare = Fare line=delete the USD fare amount = update = add the taxes

add the penalty and quote to the cx = calculate the old and the new amount = quote to the cx

run = ev_r

==================================

Add the FO line

fo*l42/s5-7



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(TO PULL OUT THE PNR IF AGENT CANNOT FIND IT)

If the previous agent created a new PNR and did not mention it in the remarks notes. if a customer comes and wants to change the booking so to find the PNR : RT + airline, flight number, travel date, last name and 1st name, timing

(RT+AIRLINE CODE+FLIGHT NUMBER/DATE OF TRAVEL-LAST NAME/FIRST NAME)

EXAMPLE: RTB6216/03OCT21-BHATIA/YASH



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(GHOST SEGMENT)

SS+airline code+flight number+class+date+city pair+GK+total passenger count/PNR number or any fake PNR number



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(Article numbers)

25419: IATA

40288: NDC Direct

23449: orbit rewards

10485: to change the tkt status from C (check-in) to open

40432: global exchanged EVR script

13982: GDS refund process

29331: global airline schedule change

40084: name correction links

22512: GDS commands and formats (special request)

10485: change the coupon status

10483: purged PNR

38283: Coronavirus(COVID-19)- Global flight policy

39704: Airline credit redemption

38536: Handle concerns with future travel credits (FTC)

1916: Change a lodging booking

38305: Coronavirus (COVID-19) coupons

1010: Book a Hotel

29717: Cancel a lodging booking

40402: How and when to use a service request

40032: Service request callback process for supervisors

12004: Request to waive the hotel penalty in case of error

36260: What are Expedia Rewards

40022: Expedia Rewards Trip Elements

25071: Expedia Rewards by country

36267: Missing rewards or wrong point balance

36266: Earn and redeem Expedia Rewards points

36268: Service for itineraries paid for with rewards points

6357: About VIP Access

36398: Expedia Rewards: Point adjustment reason codes

7228: Research Expedia Rewards issues

38488: Send emails in Voyager Next

21118: Relocate a hotel collect reservation

4389: Resend Hotel Notification

9677: Hotel Inventory types

13463: Group Sales

31576: Global TPID Language ID List

29615: GPS brands TPIDs/EAPIDs

310: Relocation procedure

1023: Cancel or change a car

29315 Car rental glossary

30461: Change or cancel a booking due to guest contact request

36432 When the rental car is not available

850: Car rental companies contact information

13038: Car rental contact details

11073: European Union regulations to protect travelers with package bookings

32359: EU Package Travel Directive: Package vs Linked Travel Arrangements

10470: Air Travel Organizers License

1075: Definitions of airline terms

1003: Book a flight

36271: Cancel a flight

36084: Void a flight

16406: Explain flight baggage costs

26454: When to contact the airline

17335: Airline schedule change

28500: Choose a reason code for flight refunds

3482: Expedia website credit card error codes

29451: When to contact the airline for waiver code

40009: Add a waiver code to PNRs in GDS

3254: Airline baggage policies

23045: Flight schedule change in the GDS

7824: Flight segment and coupon status codes

22512: GDS commands and formats

10460: Flight refund queues

36005: Resolve an airline schedule change

16901: Airline policies for death, medical or military

351: air fare type

26765: AIRLINE DETAILS

9596: taxes

13463: group sales contact information

reading fare riles: 1505



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(STATUS)

ARNK: multi destination flight

A: airport control on status

ADT: Adult

AS: added segment

C: check-in

CHD: Child

CS: changed segment

DT: document

E: Exchanged



ET: electronic ticket

F: Flown (outbound flight)

FL:

HK: holding confirmed/confirmed

HX: Holding cancelled

HL: Holding wait-listed

INF: Infant

L: lifted

LK: looking to be confirmed

N: no show

NO: Non-operational

O: Open

OS: original segment

R: refunded

S: Suspended

​ST: ​status

TK: to be confirmed

UC: unconfirmed

UN: Unconfirmed/cancelled (Airlines cancelled the flight due to schedule change)

V: Voided

XS: cancelled segment



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(GDS COMMANDS)

AP+phone number – add phone number

DC+country – country decode (do country)

DAC+state code – airport decode (do a code)

DNA+airline code – decode airline (do encode airline)

DAN+city code – to know city name (do a name)

DD+airport code - to know the local time

EXR – to change involuntary

ERK – to save the reprotection offered by the airlines (UN – cancelled, TK- to be confirmed) (ERK to change the TK status to HK)

EWD/L+line number – open the document ticket

FM+commission - add commission

FV+airline coce – add validating carrier/airline

FHE or FHA+ticket number/passenger no – add old ticket number in the PNR

FXQ: save merchant pricing

FXQ/R,U= Example

FQD+city pair/r,up,doi/d+date of dep/a+airline code/c+class of service = to open the fare rules

FQC+currency/currency – to convert the currency

FQN+line*pe(16) = open up the penalty

FXF/S3 = S3 segment pricing for line number 3

FXI - update/shift with the same price

FXX: manual price for selected class of service

FXQ/S+segment number/P+passenger number

FXO/K - check best available fare in the same cabin

FXP: to store the manual class of service

FXR: to get best/lowest available price

FXF: automatic pricing for the selected class of service

FXE: to get the best available price in automatic command(check class of service as Amadeus might change the class in automatic pricing)

FXO: to save FXE

FXO/K – check the lowest fare with same cabin

FXA,FXB: when your FXF and FXE does not work, we use this

FXF/R,U= automatic pricing for selected class of service (merchant fares)

FXF/s3: segment pricing for line 3

FXF/INF: pricing for infant on the ticket

FXF/PAX = to get the pricing for all

FXP/INF/line number/TICKET number = IN CASE TICKET FOR INFANT

GGAMAUSCALL+airline code = pull out the airline number

HE+TOPIC – to get help for the commands

HENAME – check commands for adding type of names

IEP-EML-(EMAIL) – send the email

IG – ignore

IR – ignore and save

MD – move/scroll down

MU – move up

MB – move bottom

MT – move top

MN – move next

MP – move previous

Left ALT+UP/DOWN – to find the commands

QXP/ALL – remove from queue

RT – retrieve (pull up) the PNR

RTG – check the date of birth and SSR

RTF – to check the form of payment used on the booking

RTR – retrieve remarks

RTTN – to pull up the tickets

RTA – air segments on the PNR

RTN – names on the booking

RL – record locator (air line confirmation)

RHA, RHI or RHFA – check the history of air segments

RHG – to check the personal details, billing address, special request

RF+agent name – ER – ER - IR – to save the changes

RPP/RLC(-)PNR number - OPEN THE PURGED/expired PNR (read only)

PLD+no – open the PURGED PNR of ONE out of many

RPP/RHA – OPEN PURGED PNP HISTORY

RTOA/1A-(PNR) = stop the office to get jumped automatically

SB- change the class

SM – seat map

TRF+ticket no (– after 1st 3 digits) = check the refund status

TQT – to check the stored price

TWD/TKT123-34567890: to open up an expired ticket

TWD(PNR): Ticket with display

TWD/L+line no. – just to pull out the line number

TWD/TAX – to check the taxes

TST: Transitional stored ticket

TRDC – To void a booking

TTH - find the deleted TST (prices)

TTE/ALL - Delete the existing TST

UAA0OKEN: Command to open air ticket policy

XE+line number(2,3,4), (1-5) – delete line

Left ALT+ Up/down key: to recall



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18552611629 = T3

AIG - 855-266-4973/4

Generali = 800-551-9242, 858-836-9670 = [email protected]

EXPEDIA CA = 888-397-3342, US = 800-397-3342, UK = 800-032-3348, IN = 1860 500 2121

18014019100 – 2 (US) 72459658571806

12129490060 – 1 (US)

Ger 48+8 click+f5 ntrdy

British airways ndcdirect refund = Ba travel trade website -

Useful forms = Refund form = 1-2 weeks to process

Frontier Airlines = [email protected] , chat link - https://www.flyfrontier.com/chat-with-us/?mobile=true

Alaska airline – [email protected]

British Airways - [email protected] // [email protected], 18002436822

GOL Linhas Aereas - [email protected] /// [email protected]

TAP Portugal - [email protected]

Kenya Airways - [email protected]

KLM - [email protected]

Avianca - [email protected]

Air Canada – [email protected] // [email protected]

Finair - [email protected]

Air India = [email protected]

China airline- [email protected]

United - [email protected] // [email protected]

Jetblue - [email protected]

American airline email = [email protected] = +442076602300 = 4, 3

DELTA = [email protected] // [email protected] // [email protected]

aeromexico = refund email = [email protected]

spirit airline contact – 8557283555, 8007727117

name correction form = https://www.expedia.com/customersupport/name-form

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OPEN PNR = RT+PNR

FIND TKT NUMBERS = RTTN

OPEN TKT IMAGE = TWD/L+LINE NO

FIND THE FARE CODES = FQD+CITY PAIR/R,UP,DOI/D+DOT/A+AIRLINE CODE/C+CLASS(K+CABIN)

OPEN FARE CODE/PENALTY = FQN+LINE NO+*PE(16)

MD = MOVE DOWN, MB = MOVE BOTTOM, MU = MOVE UP, MT = MOVE TOP

FIND AVAILABILITY – AN+DATE+CITY PAIR/A+AIRLINE CODE

DELETE THE SEGMENT = XE+LINE NO.

ATC

FXF – save TST FXQ = to see prices in same cos with ATC (/S+ segment no = SEGMENT PRICING)
FXE – save TST FXO = to see best available in cabin with ATC (can downgrade the class)

MANUAL
FXX – save TST FXP = to see price in same COS with Manual price (/S+ segment no = SEGMENT PRICING)
FXR – save TST FXB = to see best available in cabin with manual (can downgrade the class)

FXA

EVEN EXCHANGE

FXI – to save with the old rate, in case of ASC

FXF/PAX – INF pricing

CHECK TST = TQT, CHECK ONE TST OUT OF MANY = TQT/T+TST NO

REMOVE THE TST = TTE/ALL

CKECK THE QUEUE = RTQ

REMOVE FROM THE QUEUE= QXP/ALL

PUT THE REMARKS = RM+REMARKS

CHECK THE REMARKS = RTR

SAVE THE CHANGES = RF+NAME – ER – ER – IR

IEP-EML-(email address) = send confirmation

ITR-EML-(email address) = send confirmation

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past dated command = FQP+origin city/A+airline/C+class of service/D+TRAVEL DATE+year+(city of stopover) - /city destination +C+class of service/D+date of new departure+year/A+airline/R,UP,date of issuance+year

Add the DATE OF BIRTH = SRDOCS (airline code) HK1-----DDMMMYY-F/M--last name/1ST name/P+passenger number

check the penalty = FXF/tkt+no wit -/S+segment numbers/p+traveler number

charge by amadeus = Decc+card type+card number/exp date/usd+amount/airline code

Airline phone = GGAMAUSCALL+AL CODE

STOP THE PNR TO GET JUMPED = RTOA/1A-PNR NO / >RT+PNR NO

AIRLINE CONFIRMATION = RL

ACCEPT THE ASC = ERK

TRDC/ALL = VOID

DELETE THE LINE = XE

CHECK SSR AND DATE OF BIRTH = RTG

TKT IMAGE BY TKT NO = TWD/TKT+TKT Number (- AFTER 3 DIGITS)

ORIGINAL TKT = TWD/O*

TAX = TWD/TAX

Classes = Eco: Y, Pre Eco: W, Bus: C, 1ST: F

Master card = ca, American express = ax, Visa = vi, Splender = sp

CONNECTING CITY OR AIRLINE = /XCITY CODE, ,AL CODE

Verify connection times = DMI

FARE RULE = FXX/R,UP,DOI

CHECK AND REMOVE FROM THE QUEUE = RTQ = QXP/ALL

HISTORY = RHI, RHA

REMARKS = RTR

SPECIAL SERVICE REQUEST = SR[SSR Code]/S[Segment]/P[Passenger]

SEAT MAP = SM

CHANGE THE COS = SB+COS

OPEN THE PURGED PNR = RPP/RLC-PNR

PURGED PNR HISTORY = RPP/RHF

OPEN THE PURGED PNR OF ONE OUT OF MANY = PLD+NUMBER

SPLIT THE PNR = SP+TRAVELER NO USE , FOR MULTIPLE TRAVELERS – RF – EF – RF – ER-ER-IR

ADD THE TKT NO = FHE+TICKET NUMBER

KTN = ADT = SRDOCO[Airline code]HK1--K-[KTN)/P[name number]

KTN = INF = SRDOCO[Airline code]HK1--K-[KTN]----I/P[name number]

redress number = ADT = SRDOCO[Airline code]HK1--R-[Redress number]/P[name number]

redress number = INF = SRDOCO[Airline code]HK1--R-[redress number]----I/P[name number]

Frequent Flyer number = FFN[Airline code][Frequent Flyer number]/[Passenger number]

Hotels.com on the votager= source code= tid

36005 to check the major change

UATP = Universal Air Travel Plan, Inc

ARC – airline reporting corporation

22512 = SSR CODES

FE, FM, FO, FP, FV



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