Notes

Rei spoke to Oroboghene Adia
Issue: cx wants to change the primary user to his name
Resolution: his name is already the primary user on acsr//sent link to cx to change the primary email on einstein and change the name//educated cx//issue resolve//recap//eoc

AN: 8299400022147040
Callback #:(410) 845-9004
********************************
Rei spoke to Serekeberhan Hailu
Issue: mobile activation
Resolution: run itg 2.0//educated cx//transfer to mobile care department//eoc
#CR087041789
AN: 8299700070667892
Callback #:(202) 352-4447
********************************
Rei spoke to Steven Gear
Issue: cable boxes activation//
Resolution: run itg 2.0//degraded internet//itg routed to tech appointment//set tech//educate cx//run itg cable box activation//issue resolve//issue resolve//run itg cable box activation//issue resolve
#CR087044250
#CR087046101
#CR087048796
#CR087045052
x083
0221
8800
6090
xre-10000
AN: 8773100750055408
Callback #:(617) 899-0593
********************************
Rei spoke to Alejandra (authorized)
Issue: modem activation
Resolution: added the modem on the account but cx gave the wrong model number//had to correct the model number contact ecm but they cant change the model number//tried asking them to remove the modem but they removed the wrong modem tried telling them but they did not respond and disconnect the chat//created a tech spot for equipment model number correction//educated cx//recap//eoc
#CR087055291
CS0101265
e046ee0012e0
ac1900
C7000v2
AN: 8993114440991165
Callback #:(973) 867-8493
pitched
********************************
Rei spoke to Genevieve Lupini
Issue: volume issues
Resolution: run itg//remote control issues//issue was resolve before finishing itg//homerun//recap//eoc
#CR087060491
AN: 8993114830033149
Callback #:(570) 881-3393
pitched
********************************
Rei spoke to Anthony Woods
Issue: cx wants to activate cable box
Resolution: tried activating cable box on acsr but has an error//cx is on XAP and there is an error on the billing statement though cx payed charges today it hasn't reflected on billing statement//educated cx//schedule a callback tomorrow same time today//cx also want a credit for 24hours that he did not have service//recap//eoc
#CR087064642
paw
AN: 8299700044027017
Callback #:(202) 515-1386
********************************
Rei spoke to Kathy Ingram
Issue: cable box activation
Resolution: cx from central//educated cx//transfer to central tv tech//eoc
xre-10000
AN: 8495741201486507
Callback #:(904) 704-1782
********************************
Rei spoke to Michael Krueger
Issue: modem activation
Resolution: run itg modem activation//change wifi name and password//send provisioning signall//issue resolve//register the landline number to xpg//run itg no dial tone//issue resolve
9088229243
9088229244

#CR087072344
#CR087070397
#CR087070573
#CR087070650
#CR087070906
AN: 8499053470093154
Callback #:(908) 346-3633