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FIRST FLIGHT IS DELAYED
WANT TO MAKE THE SECOND FLIGHT
THE ALTERNATIVE THEY ARE GIVING, CX IS ARRIVING AT 20TH WITH THAT ALTERNATE FLIGHTS
AND HER VACATION WILL BE WASTED IF SHE PICK THAT
Call back number : 7035544989
Itinerary : 72420830637818
DCA - JFK || FLIGHT DELAYED
AND THERE IS NO ALTERNATE FLIGHT FOR TODAY
ALL THE FLIGHT MAKE THE CUSTOMER REACH THE DESTINATION 3 DAY LATER
SHE EITHER WANT AN ALTERNATIVE OR THE REFUND FULL REFUND FOR THE PACKAGE
RESOLUTION:
UNABLE TO MAKE CALL TO BA
WAIVER IS IN VOYAGER ASC POLICY
CALLED HOTEL:
HOTEL SAYS RESERVATION DEPARTMENT IS CLOSED RIGHT NOW, CALL US IN THE MORNING
cx want time to think as right now only the refund is option, but for property waiver code is required but for flight refund can be done with ASC policy waiver code
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