Notes

Lea spoke to:Nicole
Issue:cx wanted to cancel her payment arrangement that is supposed to be in 21st of april
Reso.:transfer to billing department//EOC
Acct. #:8299200230627274
Contact #:(302) 983-6006
Ticket #:



.............................
Lea spoke to:Rolland
Issue:modem activation
Reso.:Ran ITG//check connections//cx will just call again because he had to do something//EOC//completed the ITG
Acct. #:8299410040307948
Contact #:(443) 880-5958
Ticket #:#CR085336533

1:30- 2:00
channel 4
.............................Lea spoke to:Patty
Issue:has an issue about channel 4 having a spanish language between 1:30 to 2:00 pm everyday, the show is bold and beautiful
Reso.:Ran ITG//issue not resolved//transfer to support//EOC
Acct. #:8773102530012550
Contact #:781) 935-3281
Ticket #:CR085339649

the bold and the beautiful

.............................Lea spoke to:Elizabeth
Issue:inquiry about the account number and the equipment she wants to order in xfinity
Reso.:provide the acct number//educate cx that xfinity don't offer laptop or computers//cx agreed//EOC
Acct. #:8499100111012620
Contact #:(215) 626-8602
Ticket #:
pitch


.............................Lea spoke to:Jessica
Issue:inquiry about the contact # for the long branch xfinity store
Reso.:educate cx that there is no contact # she can use to call in the xfinity store, she had to directly go to//assure cx that there is a flex box stocked in the store//EOC
Acct. #:8499052300136936
Contact #:(718) 873-3050
Ticket #:



.............................Lea spoke to:Madison
Issue:inquiry about the account
Reso.:Restore the service//inform that the internet will be back within 24 hours//cx agreed//EOC
Acct. #:8993110450035588
Contact #:(717) 698-0637
Ticket #:

24 hours to restore

.............................Lea spoke to:Michael
Issue:inquiry about the mailing address
Reso.:educate cx that it is already updated,add Christina Bruno as an auth user in the account//call got disconnected//endorsed to support
Acct. #:8299200440007952
Contact #:(301) 706-0963
Ticket #:
cara the barac c



6901 4th st. nw washington dc 20012
christina bruno


.............................Lea spoke to:George
Issue:modem activation//landline not working
Reso.:Ran ITG//change wifi name and password//cx can't still connect to the wifi//complete the ITG//endorsed to support
Acct. #:8993212850091136
Contact #:(412) 759-9950
Ticket #:CR085362732
D-space1
SoniTT9090
8773102530012550
7242600126
.............................Lea spoke to:Candace
Issue:cable box not working
Reso.:make the box active on the account//Ran ITG//issue resolved//EOC
Acct. #:8773100750023331
Contact #:(617) 799-8530
Ticket #:CR085381052
00250

(781) 935-3281

.............................Lea spoke to:Bonnie
Issue:cable box activation
Reso.:cx's box i receiver//advise to replace the box with a main box so that he can use it without depending in another box //cx will just replace the box in the local store//EOC
Acct. #:8499052960224485
Contact #:908) 627-6088
Ticket #:CR085382124



.............................Lea spoke to:Ethan
Issue:modem activation
Reso.:add modem in the account//Ran ITG//check connections//issue not resolved//cx will just call back to set an appointment//EOC
Acct. #:8773102272633605
Contact #:(908) 752-3352
Ticket #:CR085388978
80cc9c00bdd0
9087523352
cm500
.............................Lea spoke to:Robert
Issue:cable box activation
Reso.:Ran ITG//check connections//send signals//issue resolved//EOC
Acct. #:8993111470069789
Contact #:7173867434
Ticket #:CR085391070




.............................Lea spoke to:Maryellen
Issue:tv screen goes black screen when watching movies or shows
Reso.:Ran ITG//check connections//send signals//issue resolved//EOC
Acct. #:8499052770041244
Contact #:(908) 850-4992
Ticket #:CR085396457



.............................Lea spoke to:Victoria
Issue:mobile activation
Reso.:transfer to mobile department//there is an estimated waiting time//cx agreed to wait//EOC
Acct. #:8993213020278173
Contact #:(646) 662-3409
Ticket #:



.............................Lea spoke to:Chris
Issue:pair the cable card with the cable box
Reso.:transfer to cable repair department//EOC
Acct. #:8773102660127517
Contact #:(617) 412-0532
Ticket #:



.............................Lea spoke to:Vincent
Issue:cable box activation
Reso.:make the cable box active on the account//Ran ITG//cx did the activation process on the screen//issue resolved//Ran ITG for the second box//issue not resolved//advise cx to proceed with the technician appointment in the account//cx agreed//EOC
Acct. #:8993111260044372
Contact #:(717) 658-8316
Ticket #:CR085404367
xre 00294

CR085406623
.............................Lea spoke to:Cody
Issue:modem activation
Reso.:Ran ITG//check connections//issue not resolved//cx doesn't want a tech appointment//EOC
Acct. #:8299610243614301
Contact #:8174047595
Ticket #:#CR085404709



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