Notes
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202 635 0282
Kelly to Miss Deborah (FV)
> wants to activate the cellphone
> connect to mobile care dept
> card on file 6691
> rep. mary from mobile care dept
> Eoc
8299400421882866 // card on file 2516
347 603 5205
Kelly to Arielle (FV)
> the costumer has inquiries about the no connectivity
> educ the costumer about the network performance issue // outage
> the cx request for a credit
> give $30.00 as a compensation
> Eoc
8499052390288399 // 1791 2099
732 618 6865
Kelly to william (FV)
> change of service
> the costumer wants to downgrade the service to internet only ($132.00) of gigabit internet speed of 1200 mbps
> connect to costumer solutions department
> rep. jonathan takeover the call
8773102100692872 // checking account 6692 // 8971
508 415 7433
8773102100538778 // 8773102100330689
508 415 7433
Kelly to Danielle (FV)
> 508 291 1508 the phone number should be activated
> xfinity phone from business account
> ran itg for xfinity voice activations
> issue resolved // eoc.
> #CR085313429
8299400470978474
443 559 6120
Kelly to Ann (FV)
> hulu cancelation
> educ the cx to cancel the subscription
> cancelled process
> eoc
8773202450059118 // 2019 card on file
978 852 4244
Kelly to Abby (FV)
> sn # M92009EM5002
> flex activations
> error XRE - 00251
> ran itg // issue resolved
> eoc #CR085319765
8299420602824826
516 504 8619
Kelly to keely to Jocelyn (FV)
> modem activations
> ran itg // issue resolved
> Eoc #CR085324674
8299610390113123
8773102730027093 // 5401 checking account
508 432 0643
Kelly to Adelia (FV)
> cable box black screen
> ran itg for no picture
> rerouted for tech apt
> educ the cx about the process // eoc
> #CR085329149
8299420340059156
301 694 6183 // 240 674 4111 -> 04:00 pm
Kelly to Virginia (FV)
> cable box replacement
> rdk - 10000
> sn #339 sn #987
> outlet F and outlet G
> Ran itg // rerouted for tech apt // educ the cx about the process
> Eoc #CR085353520
8773100771249774
631 943 6811
Kelly to Gia (FV)
> cable havong a linear problem
> freezing problems also
> ran itg for no picture
> routed for 4 hours waiting time of activations
> educ the cx about the process
> Eoc #CR085358806
8773102280568967 // card on file 7189
617 880 9953
Kelly to Edwin (FV)
> xb8 issues activations
> educ the cx that we need to dispatch a servicemen to install a wirings for the xb8 modem
> the cx got a tech already scheduled
> eoc #CR085362398
8299700051312575 - xm pitched
202 378 7534
Kelly to Marshall (FV)
> wants to dispatch a servicemen
> ran itg for cable activations // outlet B
> rerouted for tech apt // educ the cx about the process
> Eoc #CR085365670
8499053460996853 - xm pitched
732 486 5180
Kelly to Yaratzed (FV)
> modem activations
> ran itg // rerouted for tech apt
> educ the cx about the process
> eoc #CR085368364
8993210750533900
412 735 1384
Kelly to Joe (FV)
> modem activations
> ran itg // rerouted for tech apt
> educ the cx about the process
> eoc #CR085372050
3012223603
8299420260046928 - xm pitched
301 222 3603
Kelly to Denise (FV)
> XRF - 00002 is the error code
> 301 808 7017 // 301 222 3603
> ran itg for modem activations
> issue resolved // eoc
> #CR085381686
Kelly to
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