Notes

00403690e4ca
Acc#
Callback#

Joy spoke to: Foster
Issue: wants to activate landline
Actions taken: as per checking, MTA MAC incorrect // corrected info // run ITG // RNN on XPG //
CR085303254
Pitch:
Recap:

***CR085306755***********************

388 huddard st d3 glastonbury ct cit 06033
ECM0001237965

Acc# 8773403920117409
Callback# (860) 794-5261


Joy spoke to: Maryann
Issue: wants to suspend seasonal hold
Actions taken: utilize ECM , seasonal suspended, wait for 30-60 mins. // eco bill turned off and change billing address // no ITG run // EOC

Pitch:
Recap:

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angela coleman


Acc# 8299420621467573
Callback# (602) 770-3569


Joy spoke to: Angela
Issue: wants to know how long will she receive the credit on her account
Actions taken: as per checking, account was disconnected last April 3, informed the cx that the credit will be credited to the payment method on file within 30 days after disconnection // EOC

Pitch:
Recap:

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6092219303
Acc#
Callback#

Joy spoke to:
Issue: cx wanted to speak to spanish
Actions taken: connected to Spanish CDV

Pitch:
Recap:

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voicemail via your phone company
3-4
panasonic
xr15
activate voice

Acc# 8499053380053793
Callback# (908) 337-0838


Joy spoke to: Barbara
Issue: voicemail showing has message but as per checking on the voice website and the telephone, it shows nothing
Actions taken: Run ITG voicemail issues, cx become unresponsive, disconnected the call // endorsed to support
CR085317217
Pitch:
Recap:

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Acc# 8499051000254148
Callback# 6092219303

Joy spoke to: Lorraine
Issue: wants to have mobile
Actions taken: cx wants to check for iphone instead of samsung // check out iphone but cx not ready // will give callback if ready //

Pitch:
Recap:

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Acc# 8993110190206028
Callback# (717) 307-5351


Joy spoke to: Melinda
Issue: got stuck on the pairing the remote and cx follow instruction but keeps comming back to the same screen //
Actions taken: Run ITG remote issue // restarted the tv and has channels now // cx can able to flip channels but still the power button // routed to changing with new one // informed the cx that she can also pick one from the store // cx wanted to have to have wireless for the wired one, will swap then other // process shipment and informed the cx about the delivery charge // have issues in processing the box, have the cx on hold for a minute // call got disconnected // endorsed to support
CR085323688
Pitch:
Recap:

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7823aeed5ced
5ce7
mattea
liamnolan1295

wants to use personal modem


5cee
Acc# 8773102720745316
Callback# (978) 875-0663


Joy spoke to: richard
Issue: wants to activate modem
Actions taken: Run ITG // modem offline // cx still see xfsetup // provisioned device // modem went offline // routed top tech set appointment on 4/18 at 12-2 // EOC
CR085329363
Pitch:
Recap:

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Acc#
Callback#

Joy spoke to: David
Issue: needs to update equipment but wants to know if recording will be acccessible with the new box
Actions taken: informed the cx that if he will swap it with new box, the recording will not be tranferre d to the new

Pitch:
Recap:

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(267) 993-8174

Acc# 8499100226337169
Callback# (267) 993-8174

gavin
9317 parking
Joy spoke to: Shanon
Issue: wants to activate internet
Actions taken: cx hahve her son on thge phgone // checked connections // sent signals // modem offline // routed to tech // set appointment on 4/16 at 8-10 in the morning
CR085351513
Pitch:
Recap:

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00:CB:7A:06:D4:7F

Acc# 8773202530258086
Callback# (603) 440-3892
ghost call


Joy spoke to:
Issue:
Actions taken:

Pitch:
Recap:

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jason2023
071309jM

Acc# 8299410150782328
Callback# (215) 206-2990


Joy spoke to: Alber
Issue: wants to activate new modem
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved
CR085359364
Pitch:
Recap:

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Acc#
Callback#

Joy spoke to: Khemaro
Issue: internet activation
Actions taken: Run ITG // modem offline // routed to tech set appointment on 4/16 at 2-4pm // EOC
CR085361436
Pitch:
Recap:

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Wright77
Steelers38



Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:
Steelers38

CR085371512
Pitch:
Recap:

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new modem


Acc# 8993210120027989
Callback# (412) 429-7626


Joy spoke to: Catherine
Issue: wants to have tech to install the new modem
Actions taken: run ITG to activtae old one // cx got disconnected while connecting devices // wasn't able to sched a tech // endorsed to support
CR085373519
Pitch:
Recap:

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Acc# 8299420602471107
Callback# (443) 977-1075


Joy spoke to: Nathaniel
Issue: wants to have the flex activated
Actions taken: added flex on the account // added flex // cx approved // restarted the flex //
CR085375801

Pitch:
Recap:

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Flyeaglesfly#
Rebel52#

4863


Acc# 8993207460012290
Callback# (412) 328-4863


Joy spoke to: Nicolas Horne
Issue: wants to activate modem
Actions taken: run ITG // reset wifi name and password // provisioned // cx can connect and surf the internet // issue resolved // EOC
CR085384688
Pitch:
Recap:

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044e5ad305dc
dd - mta
dc

8299600064194095

Acc# 8499100027411676
Callback# (215) 432-0781


Joy spoke to:
Issue: wants to be connected to customer solutions
Actions taken: connected to customer solutions

Pitch:
Recap:

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8299600064194095
Acc#