Notes

Hi, xxx! Thank you for contacting the customer support center. How can I help you today?

May I ask what's the order number?
Can you tell me the exact amount of the transaction?
Can you tell me the phone number?
May I ask for the club card number?
Can you please provide more details about your concern?

Thank you, xxx. Let me pull up your account.
Thank you for sharing, xxx. No worries, I have encountered a similar issue, so I understand quite better. Let me check the best way that I can help you.
I understand how important this is for you. Let me check the best way that I can help you.

Empathy:
- I can understand how that would be difficult.
I can see why that would be difficult.
- I know how important this is for you, let me go ahead and assist you with xxx.
I understand how important this is to you, so please allow me to assist you with xxx.
- I hope I can make things better for you.
- I am extremely sorry to hear that you had to go through this. We assure you to fix your issue.
- I’m sorry you’ve had to deal with this…

WAITING:
Thank you for patiently waiting! I was able to pull up your account.
Thank you for patiently waiting!
Thank you for patiently waiting, xxx.
Hang tight while I check your account!
Got it! Thank you for sharing.
Please allow me to check your account within 2-3 minutes.
Thank you for your patience. I am still checking on this for you and will be with you shortly.
Thanks for your patience! I'm still looking into this and need just a little more time. I'll be back with an update in just a few minutes.
Can you send me the screenshot of your screen, please?
For your future reference, here's the article that you can visit about
Internal Support
Blessed Monday! I'm doing well. thank you for asking. How are you?

INACTIVITY:
I don't mean to rush you. However, are you still there?
Are we still connected, xxx?
SLA:
Please be advised that the request may take 3-5 days.
The adjustment may reflect on your account within 30 minutes to 24 hours.

NOT RESPONDING
Since I haven't heard from you in a while. Helping to resolve your issue is important to me, but I'm going to drop you off for now so I can assist other customers waiting in line. Please start a new chat if you need further assistance.



RESOLVED:
Is there anything else I can assist you with?

- Satisfaction
Have I fully resolved your questions or concerns to your satisfaction today?
Questions-Satisfaction
Have I fully resolved your questions to your satisfaction today?
Your satisfaction is very important to us. Have I fully resolved your questions and/or concerns to your satisfaction today? - Concerns - Satisfaction
Other than the concerns we have already discussed, are there any questions or concerns I can help address for you today? -

CLOSING SPIEL:
Please do me a favor! Your feedback helps us provide better service. You'll will be routed to a quick survey after our conversation If you'd be willing to fill it out. I'd really appreciate it. We look forward to your response!


SOLVED
ISSUE
NOT RESOLVED/ NO F-UP NEEDED
As much as I'd love to help with the (issue), I'm unable to do that for you today. I will submit a ticket and will be happy to update you when I hear back. Other than following up with you on the ticket, are there any questions or concerns that I can address for you today? -


ISSUE NOT RESOLVED/ FOLLOW-UP NEEDED
Sure! If you need further assistance, don't hesitate to contact us.
It was a great pleasure working with you, xxx. Again my name is Madel. Thanks for contacting customer support center!



CLOSING SPIEL:
Please do me a favor! Your feedback helps us provide better service. You'll will be routed to a quick survey after our conversation If you'd be willing to fill it out. I'd really appreciate it. We look forward to your response!


Transfer SYNC
Let me get you to an Advocate who specializes in this feature. Hang on!

I’m going to disconnect from the chat and you’ll be re-connected with another Advocate in just a few moments. Thanks for your patience!
<dc>

WARM TRANSFER TO OTHER DEPARTMENT:
- Upon further investigation, I will endorse your issue to another department that can help you. No worries, they review our previous conversation so you won't have to repeat yourself. Please stay on the chat while I transfer you.
- We do have a department that specializes in this, so I will be endorsing you to them to provide you with the best assistance. No worries, they will review our previous conversation so you won't have to repeat yourself! Please stay on the chat while I transfer you.

CX REQUESTING FOR CALLBACK/PHONE SUPPORT:
For the first request of callback, you may use >>
I apologize, xxx. However, we are still currently working on our inbound phone calls, so a phone number is not possible for me to provide as of now.
For the second request for callback, please NOTIFY

SME/TL FIRST FOR VALIDATION. If validated, you may use >>
I understand you prefer to have this issue/concern be resolved over the phone. Fortunately, what I can do is line you up in our callback team queue. However, please be informed that it will take up to 1-2 business days for you to receive a call from us. You will receive an email 5-10 minutes prior to the call for you to be notified.






EMAIL SPIEL:
Hi xxx,
Thanks for contacting BILL support! I understand you need assistance. I'll be more than happy to help you out.
Hi xxx,
Thanks for contacting BILL support! This is a follow-up email about. I'll be more than happy to help you out.
I hope we were able to fully resolve your questions to your satisfaction today. Please let us know if you need further assistance.
I hope we were able to fully resolve your concerns to your satisfaction today. Please let us know if you need further assistance.
I hope we were able to answer your questions at the moment to your satisfaction today. Please let us know if you need further assistance.
If you are expecting/waiting for the cx's reply/response, you may use:
We look forward to hearing from you!
We look forward to working with you!
Looking forward to your response!
account-specific information
Upon checking, I see that this chat is unauthenticated. Since you're asking for account-specific information, I'll need you to log in to the app so we can authenticate your access and permissions. Please go to www.bill.com and select Login. Once you're logged in, you can select Support in the left navigation bar and contact us again. I'm sorry for any inconvenience and appreciate you helping us keep your account secure.
Upon checking, I would like to give you a heads-up as I am unable to pull up your account here on my end. It seems that you are currently logged out of your account or you are logged out before you contacted us. Please be informed as well that even if you log in right now, I apologize as I am still not able to pull it up here on my end. So providing some specifics is not possible for me to give you. Fortunately, I can still support you by providing some general information for us to resolve your concerns.

For AP LIMIT INCREASE Spiel:
Upon checking, I see that the amount that you're trying to process has exceeded the limit amount per transaction.
(Once the customer asked for the limit, provide the limit)
The limit amount for (ACH/ePayment) per transaction on your account is $10,000.00.
if you plan to process a large amount of payment and wants to request a payment limit increase per transaction, you can submit and fill out this form in advance: Payment (AP) Limit Requested
In the future, if you wish to increase the limit amount per transaction on your account, you may fill out this form: billcom.force.com/direct/s/ap-limit-increase
Please be advised that the request may take within 3 business days.
The bill that is more than $10,000 will be processed as standard delivery time. I would highly suggest that if you plan to pay more than $10,000, please submit the request form in advance so that the pay faster will be available for you.

CHANGE EMAIL
Thank you for that information. So in this case, you have 2 options to choose from for you to change the email address in the account. First, you can submit an Administrator update request for you to change the email address you want which will take up to 13 business hours. or the second option is to create a new user with the email address you want and delete the old user.

THE CUSTOMER WANTS TO PRINT 1099 VENDORS
I understand that you want to print your 1099 vendors. What we can do about is to export first your vendors and once it is downloaded.
You can do these to filter it for the vendors listed as 1099.
1. Open the CSV file with Microsoft Excel
2. Select to create a new Pivot table based on the data exported
3. Add a filter for Vendor 1099 and select True
4. Add a filter for Dist Type and select 6
5. Add a filter or account name (and/or number) and select your 1099 categorized accounts
6. Drag the Vendor Name to the Row Labels
7. Drag the Total Payment Amount to Sum Values
8. efjauch @ gmail. com The resulting list is the total Payments made per 1099 [email protected]
For your future reference, kindly check this link about Step 5: Filter your 1099 Vendor Payments list to show the sum paid for each vendor
help.bill.com/hc/en-us/articles/115005441286-1099-filing#step-5-filter-your-1099-vendor-payments-list-to-show-the-sum-paid-for-each-vendor