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Issue:modem activation
Reso.:Ran ITG//change wifi name and password//routed for 2 hour resolution//inform th cx//EOC
Acct. #:8773103740620752
Contact #:(860) 867-8147
Ticket #:CR085178344
HELEN
HelenF1f!
Inform the customer that we will continue to work on the issue and follow-up via an automated phone call within 2-hours to confirm resolution. If the issue is not fixed, they’ll be able to speak with our Advanced Repair team to schedule an appointment.
Irva4!ds
............................Lea spoke to:Debra
Issue:cx has issues with her mobile phones
Reso.:transfer to mobile department//there is a waiting time//cx agreed to wait//EOC
Acct. #:8299400451642446
Contact #:443) 398-7067
Ticket #:
............................Lea spoke to:Jamyah
Issue:inquiry about tech visit
Reso.:call got disconnected//endorsed to support
Acct. #:8499100101450988
Contact #:2677384863
Ticket #:
............................Lea spoke to:Bruce
Issue:cx connot receive calls
Reso.:Ran ITG//make a test call//issue resoloved//EOC
Acct. #:8499050900079241
Contact #:6092271571
Ticket #:CR085190540
............................Lea spoke to:Nicklas
Issue:modem and flex box activation
Reso.:add modem in the account//send an approval//Ran ITG//cx did the activation process on the tv screen// EOC//endorsed to support//completed the ITG
Acct. #:8993210011057392
Contact #:(724) 691-9556
Ticket #:CR085210373
7246919556
80cc9c0dbd18
c7000v2
............................Lea spoke to:Zakkiyya
Issue:modem activation
Reso.:Ran ITG//modem is offline//set an appointment//EOC
Acct. #:8499200074144301
Contact #:302) 803-8489
Ticket #:CR085228953
............................Lea spoke to:Muhammad
Issue:inquity about tech visit
Reso.:Contact ecm//confirm to the cx that it's on his way//cx agreed//EOC
Acct. #:8499052910267022
Contact #:(609) 954-4798
Ticket #:
............................Lea spoke to:Patricia
Issue:cable service not working
Reso.:Ran ITG//check connections//call got disconnected //completed the ITG//endorsed to support
Acct. #:8299400440386360
Contact #:(443) 310-1685
Ticket #:CR085240859
............................Lea spoke to: Argyro
Issue:
Reso.:
Acct. #:8499100226337656
Contact #:(215) 820-2248
Ticket #:
2158202248
............................Lea spoke to:Darrell
Issue:wants a sup call
Reso.:endorsed to support
Acct. #:8299300011172373
Contact #:(318) 219-6237
Ticket #:
............................Lea spoke to: Clare
Issue:has an issue with her netflix
Reso.:Ran ITG//issue has been going on for weeks//issue not resolved//endorsed to support
Acct. #:8773102170587432
Contact #:617) 835-2693
Ticket #:
............................Lea spoke to:Claudia
Issue:flex box activation
Reso.:from west//transfer to west division//EOC
Acct. #:8155600282376204
Contact #:(530) 249-7246
Ticket #:
4.99
4.99
9.98
............................Lea spoke to: Lorna
Issue:issue about her peacock subscription
Reso.:it was stated on the bill that her peacock was free until june but whenever he try to access the app it needs subscription, made a credit on the account of $11.96 for the subscription of the app until june//EOC
Acct. #:8773103590127643
Contact #:978) 430-9894
Ticket #:
credit
............................Lea spoke to: Matthew
Issue:cable box activation
Reso.:Ran ITG//cx did the activation process on the screen//issue resolved//EOC
Acct. #:8299400020570417
Contact #:(443) 421-8245
Ticket #:CR085257239
............................Lea spoke to:Shane
Issue:flex box activation
Reso.:the account is on pending disconnect//inform to contact loss prevention and provide contact number//EOC
Acct. #:8993206130060556
Contact #:(412) 652-7443
Ticket #:
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