Notes
Notes - notes.io |
an: 8773400010181089
cb#: 9179033021
issue: no dial tone // number still not registered
resolution: register the number //run itg // route to technician appointment // cx decline
ct#: #CR085188172
pitch:
____________________________
cx: William
an: 8299700050246832
cb#: 2022625278
issue: needs technician to check the outside wirings
resolution: set a technician appointment // manual tech
ct#:
pitch:
____________________________
cx: Pauline
an: 8773405010972007
cb#: 2032654027
issue: wants to activate cable box
resolution: run itg // routed to technician appointment
ct#: #CR085195112
pitch:
____________________________
cx: Frank
an: 8993114260022265
cb#: 2672353703
issue: general inquiry
resolution: assure the cx that his account is safe here in our end
ct#:
pitch:
____________________________
cx: Brenda
an: 8773400235614641
cb#: 8606551535
issue: why she's still no receiving the $30 credit from acp
resolution: asked for her application id to contact acp bcs based on the documentation the last rep he talked receive an error "application not found" // call disc // endorse to sup
ct#:
pitch:
____________________________
cx: Joseph
an: 8499053280063686
cb#: 9739850027
issue: wants to activate internet //cable box
resolution: run itg // the tv is working but the remote is not // transfer tos sup
ct#: #CR085220493
pitch:
10868c702c94
____________________________
cx: Tanya
an: 8773101930231158
cb#: 6179530021
issue: wants to activate internet //
resolution:run itg // issue resolved
pitch:
6n3cc07efe
k0100001
_____________________________
cx: Melinda
an: 8773102902881863
cb#: 5089517919
issue: general inquiry
resolution: educate cx
ct#:
pitch:
272
____________________________
cx: Tara
an: 8993213020531407
cb#: 4125145133
issue: wants to activate internet
resolution: coplete the pering work order // run itgg in th middle of activation call got disc // endorse to sup
ct#: #CR085235094
pitch:
____________________________
cx: Ben
an: 8499100027555225
cb#: 2672727899
issue: don't want the xfinity flex bcs cx was shipped without informing the cx
resolution: educate the cx
ct#:
pitch:
shipping label
____________________________
cx: Hazel
an: 8773403830251785
cb#: 2032782015
issue: wants to activate the two xfinity flex
resolution: run itg // issue resolved
ct#: #CR085237862
pitch:
5088
xl11
____________________________
cx: Matt
an: 8773105170125756
cb#: 8605018190
issue: wants to activate internet
resolution: run itg
ct#: #CR085242879
pitch:
soph4930
____________________________
cx: Brandom
an: 8993207460012282
cb#: 4123375807
issue: wants to activate internet
resolution: run itg // issue resoloved
ct#: #CR085245893
pitch:
9418652c7103
cax80
____________________________
cx:Elizabeth
an: 8299600080971567
cb#:8042141092
issue: wants to activate internet
resolution: run itg // callback after 3-5 mins for the resolution // issue resolved
ct#: #CR085250120
pitch:
____________________________
cx: Gwen
an: 8299420661395833
cb#: 2025346217
issue: wants to activate cable box
resolution: upon checking the cx have no main box
ct#: #CR085251169
pitch:
____________________________
cx: James
an: 8299200420456070
cb#: 7174516732
issue: genral inquiry // can't connect on his desktop
resolution: run itg //
ct#: #CR085257233
pitch:
fenwick
bonus2150kollr
____________________________
cx: Billy
an: 8499051130117884
cb#: 1787817194
issue: general inquiry
resolution: educate the cx
ct#:
pitch:
160.
____________________________
cx: Eugene
an: 8993112310295790
cb#: 2022569432
issue: want
resolution:
ct#: #CR085264936
pitch:
17109
80cc9cb87fa0 cm700
____________________________
cx: Theresa
an:8499100530982593
cb#: 4845574054
issue: activation
resolution: run itg // technician appointment
ct#: #CR085266160
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