Notes
Notes - notes.io |
issue:remote issues
steps:ran itg/went through programming of remote/advised to replace the remote/eoc
acc:8499200142101440
------------------------------
*caller:eva
issue:customer called in because her tv not working/previous agent disabled the receiver
steps:reactivated in the csg/ran itg customer confirmed everything working mid itg/ eoc
acc:8773105060280968
------------------------------
*caller:april
issue:activate internet services
steps:ran itg #CR085747014
acc:8299600074185588
Minter2023
keyonna12
8043383996-callback
Y
------------------------------
*caller:india
issue:modem activation
steps:ran itg #CR085750072
acc:8773400235657392
Y
------------------------------
*caller:jasmine
issue:ordered hbo max from tv, was charged was able to watch 1 movie just hbo max 3 dots just loading but not able to access any/rather just cancel/
steps:cancelled services/outside cable needs to be temporary dropdown to build a deck scheduled tech visit
acc:8499100215358044
Y
------------------------------
*caller:wanda
issue:tv box - one moment
steps:ran itg #CR085760770
acc:8499050530643382
------------------------------
*caller:marie
issue:inquire about tech visit
steps:educated the tech will be today
acc:8299700050400363
------------------------------
*caller:derrick
issue:there still an active account on his new address store cant release equipment/ he is outside the store
steps:completed pending disconnection order on previous tenant/ educated he can go back to the store now/eoc
acc:8499100010191954
------------------------------
*caller:maria
issue:tv wireless box not working
steps:ran itg customer confirmed wants to cancel the troubleshooting process and just wants to return the box/educated to return the box by going to xfinity returns/eoc
acc:8993111622182662
------------------------------
*caller:ada/tannia collazo
issue:internet activation - cable was cut on the wall
steps:schedule tech
acc:8773402130480292
Y
------------------------------
*caller:casondra
issue:tv box not working
steps:ran itg can see picture endorsed to support
CR Ticket #CR085776714
acc:8499100100316438
------------------------------
*caller:maurice
issue:modem activation/landline activation
steps:ran itg #CR085779494/registered in xpg
acc:8773201800588925
Y
------------------------------
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