Notes

CALLER: Kenneth Miller
ISSUE: calbe box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved.
TICKET: CR085729411
CALL BACK NO.: 6109263204
ACC NO.: 8993111710028165
PITCH: N
CMAC:
SN: 2879
8782
------------------------------------
CALLER: Michael Santucci
ISSUE: remote not working for new cable box. cable box activation.
STEPS TAKEN: Ran ITG
REMARKS: Cable box is activated and is already working it's
TICKET: CR085736329
CALL BACK NO.:
(856) 313-7282
ACC NO.: 8499051180044772
PITCH:
CMAC:
SN: 6738
---------------------------------
CALLER: Sandra Platoni
ISSUE: bill inquiry
STEPS TAKEN: answered all questions
REMARKS: No changes made on the account/
TICKET:
CALL BACK NO.:
(609) 774-4645
ACC NO.: 8499050560404556
PITCH:
CMAC:
SN:
---------------------------------
CALLER: Timothy Mitchell
ISSUE: Asked about his karaoke subscription
STEPS TAKEN: Educated cx that that is a third party subscription.
REMARKS: Customer understood.
TICKET:
CALL BACK NO.:
(276) 201-0895
ACC NO.: 8299600570349134
PITCH:
CMAC:
SN:
---------------------------------
CALLER: Jagdish Vachani
ISSUE: cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR085749897
CALL BACK NO.: (908) 217-9828
ACC NO.: 8499052820790857
PITCH:
CMAC:
SN: CS0313605135
---------------------------------
CALLER: Dongpin Liu
ISSUE: Customer requested a tap to connect their coax cable fro acroos the street to their house (underground).
STEPS TAKEN: Contacted ECM but drop dept is close at the moment.
Told customer to call back again tomorrow to before 5 pm confirm her concern.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: (603) 781-9291
ACC NO.: 8773201280791700
PITCH:
CMAC:
SN:
---------------------------------
CALLER: David Lovell
ISSUE: Inquired about free phone
STEPS TAKEN: Educated cx about XM
REMARKS: No further changes made on the account.
TICKET:
CALL BACK NO.: (775) 412-8772
ACC NO.: 8299600781119532
PITCH: Y
CMAC:
SN:
---------------------------------
CALLER: Barbara Festa
ISSUE: cable activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR085765839
CALL BACK NO.:
(603) 781-6565
ACC NO.: 8773201380062820
PITCH: Y
CMAC:
SN: 0568
---------------------------------
CALLER: Amber Baker
ISSUE: Gateway activation
STEPS TAKEN: Ran
REMARKS: Issue resolved
TICKET: CR085768540
CALL BACK NO.: (540) 734-0491
ACC NO.: 8299610371519108
PITCH:
CMAC:
SN:
Name Amber's House
Sugar1!
---------------------------------
CALLER: Lynn Stone
ISSUE: Inquired about information about reimbursement.
STEPS TAKEN: Transferred to biling dept.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: 5852032856
ACC NO.: 8499101050021606
PITCH:
CMAC:
SN:
---------------------------------
CALLER: Ashley Rush
ISSUE: Wants to activate equipment but account is under a disconnected status
STEPS TAKEN: transferred to sales dept to activate account.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: (804) 916-0228
ACC NO.: 8299600160613097
PITCH:
CMAC:
SN:
---------------------------------
CALLER: Lisa Harris
ISSUE: general inquiry
STEPS TAKEN: Educated cx about her questions abuout swapping TVs but not cable box
REMARKS: Issue reslved. No changes made on the account.
TICKET:
CALL BACK NO.:
(325) 260-1265
ACC NO.: 8499051890697554
PITCH:
CMAC:
SN:
---------------------------------
CALLER: Baegolda Diahn
ISSUE: Wants to set up a tech appointment
STEPS TAKEN: successfully set up tech appointment and told her about the possible charge.
REMARKS: Customer understood.
Original: Original: Fri Apr 21, 2023 from 10:00 AM - 12:00 PM EDT
TICKET:
CALL BACK NO.:
(347) 612-1255
ACC NO.: 8299400472343131
PITCH:
CMAC:
SN:
---------------------------------
CALLER: Kathleen Prenez
ISSUE: Inquired about removing their TV or Telephone service.
STEPS TAKEN: Transferred to disconnect dept
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.:
(203) 982-8159
ACC NO.: 8773402210247926
PITCH:
CMAC:
SN:
127.86
12

---------------------------------
CALLER: Ram Krishnan
ISSUE: wants to activated 3 cable boxes but only one was added by ECM the 2 needs to be escalated to Techspot but Ram just decided to replace the boxes on the store so that when he calls back in, an agent just needs to add the boxes through ECM and activate them.
STEPS TAKEN: Ran ITG 1 box activated
REMARKS:
TICKET: CR085786893
CALL BACK NO.: (703) 861-2897
ACC NO.: 8299610264107821
PITCH:
CMAC:
SN:

PAX502853489 - added

---------------------------------
CALLER: Elizabet Woods
ISSUE: no inbound
STEPS TAKEN: Ran ITG
REMARKS: Routed to 24-48 waiting time to confirm the resolution in ITG. Customer agreed.
TICKET:CR085791235
CALL BACK NO.: (443) 945-1046
ACC NO.: 8299400190075866
PITCH:
CMAC:
SN:

383FB3149177
383FB3149178
---------------------------------
CALLER: Heather Buhl
ISSUE: Wants to activate Modem but acc is disconnected
STEPS TAKEN: sales department is currently close right now. Educated cx to call again tomorrow to activate her account.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.:
(724) 681-0904
ACC NO.: 8993208210191020
PITCH:
CMAC:
SN:
---------------------------------CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CALL BACK NO.:
ACC NO.:
PITCH:
CMAC:
SN:
---------------------------------CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
TICKET:
CALL BACK NO.:
ACC NO.:
PITCH:
CMAC:
SN:
---------------------------------