Notes

account no.:8773100020749715
callback:7817835810

lord spoke with mary
issue:cx has concern about her payment//cx wants to call her back
resolution:endorse call to my support//callback after an hour//eoc..
ticket:N/A

pitch:N
134$ 75$ a month
7815343502
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account no.:8993111470219244
callback:240-393-0099

lord spoke with jon
issue:pair xr15 remote
resolution:pair the remote//run itg//issue resolved//eoc..
ticket:CR085731117

pitch:N
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account no.:8299400023663938
callback:443-942-7151

lord spoke with cheyenne
issue:wants to cancel appointment and services
resolution:transfer call to disconnect lob//eoc..
ticket:N/A


pitch:N
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account no.:8499053320251721
callback:908-967-6470

lord spoke with marion
issue:cable box wants tech appointment to hook the new equipment
resolution:run itg to set tech call got dc//eoc..
ticket:CR085738976

pitch:not eligible

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account no.:8299601130041963
callback:540-293-8868

lord spoke with tamara
issue:cable box activation
resolution:run itg//still not fix the issue//endorse call to my support will callback after 30mins.//eoc..
ticket:CR085745611

pitch:N
hdmi optic cable

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account no.:8299400100450472
callback:443-771-6984

lord spoke with dorthy
issue:wants to disconnect the tv subscription to lower her bill
resolution:
ticket:

pitch:
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account no.:8773103211392659
callback:781-521-3199

lord spoke with paul
issue:internet activation cx call because cx said that he has a tech appointment for today
resolution:upon checking there is no tech appointment schedule//and cx wants to trouble shoot before set tech appointment//call got dc..
ticket:N/A

pitch:N
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account no.:8773102351007028
callback:201-575-5102

lord spoke with marlaina
issue:cable box activation
resolution:completed the work order//run itg//follow the on screen activation//issue resolved//eoc..
ticket:CR085757784

pitch:Y

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account no.:8773102610042998
callback:978-836-9098

lord spoke with kevin
issue:cable box activation
resolution:run itg for no picture//issue not resolved//cx will swap the old box to the xfinity store//eoc..
ticket:CR085760927

pitch:N
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account no.:8773201590067767
callback:603-568-2941

lord spoke with stuart lisa
issue:cx has concern about his bill
resolution:transfer call to customer solution
ticket:N/A

pitch:N
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account no.:8993208840195557
callback:412-475-0341

lord spoke with james
issue:cx has concern about his remote
resolution:pair remote to the cable box and tv working fine but the cx wants to get rid the sounds upon turning on and off the tv endorse call to my support//eoc..
ticket:N/A

pitch:N
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account no.:8299400481017718
callback:443-939-9278

lord spoke with elaine
issue:internet activation
resolution:run itg//issue resolved//eoc..
ticket:CR085776412

pitch:Y
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account no.:
callback:570-294-9081

lord spoke with brittany
issue:cx wants to disconnect her service in this address and make an account on the new address
resolution:upon checking it is already soft disconnect and educate the cx//eoc..
ticket:N/A

pitch:N

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account no.:8299400460110971
callback:410-227-6529

lord spoke with chariss
issue:cable box activation
resolution:run itg for no picture//issue resolved//eoc..
ticket:CR085780928

pitch:N
RDK03033
XRE10007
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account no.:8773102420578223
callback:781-286-3905

lord spoke with ruth
issue:have some trouble with cable box wants tech appointment
resolution:set tech appointment//eoc..
ticket:N/A

pitch:N
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account no.:8993112420741121
callback:717-673-2729

lord spoke with william
issue:wants to make a payment thru online but the cx get the wrong address and zip code
resolution:connect to the ivr payment//eoc..
ticket:N/A

pitch:N

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account no.:8499051561756853
callback:445-776-3693

lord spoke with israel
issue:internet activation
resolution:upon completing the order there is still an active account on the address//educate the cx//eoc..
ticket:N/A

pitch:N
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account no.:8499052380339921
callback:732-598-7335

lord spoke with elisa
issue:wants to activate internet//but the cx is not at home//
resolution:educate the cx//endorse call to my support//eoc..
ticket:N/A

pitch:N
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account no.:8499050280648375
callback:610-659-2758

lord spoke with THERESA
issue:internet activation
resolution:completed the service error but i got an error//endorse the call to my support//eoc..
ticket:N/A

pitch:N
503 34th st. ocean city nj 08226

there is a SPECIFIC ERROR,