Notes

CALL BACK


Cust Concern – cx want to call back
Action Taken – replied on whatsapp
Communication –call back arranged


Ud landmark
Sir, Will you please share landmark(any school, college, temple or shop near your address) so that it will easy for courier partner to deliver your order.



Manual Pickup above 300

Sir, can you please tell me your alternative address for the pickup of your order?



Thank you for sharing your alternative address do not worry now our team will give you the pickup update within 24-48 hours.


Issue: cx wants to return the product(manual case)
action:reply on chat//rl fill
comm: info shared //address update //tat shared 24-48 hours for update//assurance given


Sir, Our Toofaani sale is going on that wil be available till 10 AprilThen the sale will also be back on 21-24 April 2023
in which you can buy product on price up to 90 percent price.


Sir, humaaree Toofaani sale sale chal rahee hai jo 10 April tak milegee phir sel 21-24 April
2023 ko bhee vaapas hogee
jisamen aap 90 percent tak kee off par product khareed sakate hain.




Issue-cx did not shared his concern// cx was unresponsive from the starting
Action-replied on whats app
Comm-chat drop//cx went unresponsive while sharing the concern

Sir, Have you got any SMS from our team?

Sir, Kya aapko humaari team ki aur se koi SMS praapt hua hai?




Sir, Aapse request hai ki aapse maange gaye document humaari mail id [email protected] par bhejhein aur aapki aur se mail par documents milne ke baad humaari team aapko refund ki update bhi de degi aap chinta na karein.



Sir, I request you to please send the documents on our mail id [email protected] then our team will contact you and give you the refund update as soon as possible.

Sir, Our team has sent you an SMS and you have to click on the link given in SMS and then send us the required documents on our mail id [email protected] then our team will contact you and give you the refund update as soon as possible.


Issue- Cx want to know about the refund for his order//OLD cases
Action: replied on whast app
Comm: asked cx to share the document on the mail//assurance given



Issue-cx did not shared his concern// cx was unresponsive from the starting
Action-replied on whats app
Comm-chat drop//cx went unresponsive while sharing the concern



Issue-cx did not shared his concern// cx was unresponsive from the starting
Action-replied on whats app
Comm-chat drop//cx went unresponsive while sharing the concern




Denial
Cust Concern – cx want to return the order//Wrong product received
Issue- Cx want refund for his order
Action: replied on whast app//Denial given
Comm: Denial given//apology given



cx went unresponsive while sharing the damaged product images


Issue- Cx want to return his order
Action: replied on whast app
Comm: cx went unresponsive while sharing the damaged product images

cx went unresponsive while return his order


Issue- Cx want to return his order
Action: replied on whats app
Comm: cx went unresponsive while confirming the order

cx went unresponsive while probing for cancellation



Cust Concern – cx want to cancel the order
Action Taken – replied on whatsapp/
Communication –chat dropped cx went unresponsive while probing for the cancellation


Cust Concern – cx want call back
Action Taken – replied on whatsapp/
Communication –call back arranged



cx went unresponsive while confirming the order


Issue-cx did not shared his concern// cx was unresponsive from the starting
Action-replied on whats app
Comm-chat drop//cx went unresponsive while confirming the order

cx went unresponsive while confirming that his order UD

Cust Concern – cx ask about order status//ud
Action Taken – replied on whatsapp//
Communication - chat dropped while confirming the call for delivery attempt

Cust Concern – cx ask about order status//ud
Action Taken – replied on whatsapp//
Communication - cx did not shared the landmark and alternative number


cx went unresponsive while confirming Pickup of his order

Cust Concern – cx ask about pickup status
Action Taken – replied on whatsapp//
Communication - cx went unresponsive while confirming that his order was picked up or not

cx want call back

Cust Concern – cx has issue with delivered product//cx want call back
Action Taken – replied on whatsapp
Communication -call back arranged



Cust Concern – cx want to know about the refund status of the order
Action Taken – replied on whatsapp
Communication –chat dropped cx went unresponsive


cx went unresponsive while asking the return/replacement reason

Cust Concern – cx want to return the order///
Action Taken – replied on whatsapp/
Communication –chat dropped cx went unresponsive while asking the return/replacement reason



Cust Concern – cx want to return the order///
Action Taken – replied on whatsapp/
Communication –chat dropped cx went unresponsive

Issue-cx want to know the order status
Action-replied on whats app
Comm-chat drop//cx went unresponsive while sharing the order number


Issue-ask cx to share images of wrong product on chat
Action-replied on chat
Comm-chat drop//cx went unresponsive

Issue-cx w unresponsive from the starting
Action-replied on whats app
Comm-chat drop//cx went unresponsive


Issue-cx w unresponsive
Action-na
Comm-chat drop//cx went unresponsive



HOW TO SEE SNAP DEAL CREDIT IN APP


Sir, You can see the refund amount in the snapdeal credit option by clicking on My order section below snapcash.


Sir, Aapko snapdeal credit ka option My order section par click kar ke snacpash option ke neeche show ho jaayega wahan se aap apne ₹469.00 ke refund ko jo aapke snapdeal credit account me aaya hai check kar sakte hai.


Do not want to give wrong information

Maafi chaahunga Sir, mein aapko galat information nahi dena chaahta mein aapse request karunga ke aap kisi doctor se recommendation le taaki aapko dawaai ke usage ki accurate jaankaari mile.



EMPTY PARCEL ABOVE 1000


Sir, You wil get the undertaking form by clicking the link given in the mail you have to take printout of it and fill the form and send it to us with the invoice and packaging images after we get all of these images we will give you the update regarding the refund for your order within 7 days


Sir, Aapko mene abhi aapki registered mail id par ek mail send kiya hai jis par aapko ek link di hogi us link par click kar ke aapko ek UT Form milega aapko uss UT Form ko download kar ke uska printout nikaaalna hai aur usse fill karna hai aur uski iages snapdeal packaging aur invoice ki images ke saath bhejhna hai aapke dwaara ye saari images mail par praapt hone lke baad humaari team aapko 7 dinon ke andar refund ki update de degi aap chinta na karein.


Issues-order return related // empty parcel//above 500
Action: Replied on WhatsApp//macro sent
Communication-Info shared on chat // apology done / asked to fill and share UT form and snapdeal packaging and invoice//TAT shared: 7 days//assurance given//cx agree



PICKUP EXTRA ASSURANCE
I updated your complaint as per your concern for pickup and working on it as a priority so do not worry, I personally assure you that you won't come across such kind of inconveniences and your order pick up will be at earliest before the given time I also shared your pick up concern to our team and now team will soon connect with pickup boy for your order pick up and this time you will not face the same issue again and again I will take care of it. I personally taking care of this complaint priority basis for pick up.


NIRO

You can apply for the loan by downloading the NIRO app and after you have applied for the loan successfully our team will contact you and will then give you the further information on the loan.

Cust Concern – cx ask about NIRO
Action Taken – replied on whatsapp
Communication – info shared to cx to download niro app
Session id : 1296D5CC626D797


delete the Snapdeal account

Sir, I request you to logout your snapdeal account and do not share the password with any one for privacy reason.


Sir, I request you to logout your snapdeal account and turn off the ratification for the app from your mobile settings and do not share the password with any one for privacy reason.

Cust Concern – Cx want to delete the Snapdeal account// for chat id 1296D5CC626D797
Action Taken – replied on whatsapp
Communication –Denial given once//Cx angry//probing done to log out form snapdeal account and turn off the notification TAT shared: 24 hours for the update




EXTRA ASSURANCE FOR PICKUP


Thank you for sharing the wrong product images on chat we have shared this images to our pickup partner and your order will be picked up successfully this time do not worry.


Sir, Aapke dwaara bhejhi gayi wrong product ki images mene pickup team ke saath share kar di hai taaki aapke order ka pickup successful karva diya jaye aur aapko fir se ye problem face nahi karni pade kyunki aap humaare bahut valuable customer hai.


REFER TO SERVICE CENTER
As your order is in warranty Sir, I would request you to visit the nearest service Boat center where you can easily exchange this product if they refuse to exchange the product you can contact us again and we will surely help you to return your order.


Sir, Aapko iss order ko excahange karaane ke liye apne nearest boat service center par visit karein agar aapka product wahan exchange nahi hua to aap hume dubaara contact kar sakte hai hum aapka order return karva denge.
Asuvidha ke liye maafi chaahunga Sir, Aapse request hai ki aap please apne nearest boat service center par visit karein wahan aapka product easily exchange ho jaayega agar wahan bhi aapka product exchange nahi hua to aap hume dubaara contact kar sakte hai hum aapka order return karva denge.



Jesa ke mai check kar paa raha hoon ke apko manual pickup assigned hua hai jesa matlb hai ke apko ye order hamare warehouse mai khud send karna hoga kuki apke area pickup ke lie hamaare seva yogy kshetr se baahar hai.Esakai leyai mai apko apke E-mail id par ek mail send kar raha hoon jesmai apko ek return form address ke sath prapth hoga, aap use bhar kar parcel ke bhar chipka dain or apke courier charges bhe apko waps keyai jaengai, uskai leyai apko mail mai link bhe prapth hoga, aap us link mai bank details dakhil kar dain ya aap seedha my order section mai jakr bhe details dakhil kar saktai hain.