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warren17
CR085489869
guide 360crime tiny housew red nation holiday movie bay watch
Acc# 8773103920026564
Callback#: (978) 502-4109
Joy spoke to: Jennifer
Issue: wants to activate modem
Actions taken: Run ITG // routed to tech // cx refused appointment // end ITG // EOC
CR085489869
Recap:
Pitch:
***************************
Acc# 8773100770695357
Callback#:
Joy spoke to: serge
Issue: wants to activate new modem
Actions taken: Run ITG // routed to tech // appointment set // EOC
CR085481416
Recap:
Pitch:
***************************
6176535474
Acc# 8773105101119308
Callback#:(617) 653-5474
Joy spoke to: Jane
Issue: showing guide with list of movies on the screen whenturning it on
Actions taken: Run ITG // sent XRE reconnect // troubleshooting should resould the issue // routed to SOAK // get best callback number // enorsed to support // EOC
CR085498575
Recap:
Pitch:
CR085498575
***************************
6092807087
Acc#
Callback#:
Joy spoke to: Emily
Issue: internet not working, wifi name not showing
Actions taken: run ITG adding device on wifi // ITG detected that cx trying to connect wirelessly but no wireless device // EOC
CR085502614
Recap:
Pitch:
***************************
Acc# 8993110050020840
Callback#:(717) 357-4557
Joy spoke to: George / Mary
Issue: Cable and modem activation
Actions taken: informed the cx to press the xfinity button and aim the remote to the cable // cx can se pictures // issue resolved // Run ITG modem activation // reset wifi name and password // provisioned device //
CR085508443
CR085522972
Recap:
Pitch:
CR085508443
***************************
dave
I am having the XB3 error in trying to complete the order, can you help me
Acc#
Callback#:
Joy spoke to:
Issue:
Actions taken:
Recap:
Pitch:
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8993205500153819
14c03e72633f
14C03E72633F
jr
Acc# 8993207610363494
Callback#: (814) 229-9197
Joy spoke to: Dave
Issue: cbale activation
Actions taken: Run ITG // activated the cable in the biller // assisted the cx to finish on screen activation // cx can see pictures // issue resolved // EOC
CR085522431
Recap:
Pitch:
***************************
Acc# 8299420321213871
Callback#:
Joy spoke to: Benjamin
Issue: accidentally applied for disconnection of service
Actions taken: as per checking, there is active service on the address ,, cx said that it is his neighbor // cancel the pending order // EOC
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