Notes

ACC#: 8499102830069881
CB:4135753502
PITCH:

Earl spoke to Robert
Concern: just received 2 sim cards and wants to cancel activation of these sims
Actions Taken: transferred to mobile department//EOC

==================================================
ACC#: 8299600870011830
CB: (571) 436-3729
PITCH: yes

Earl spoke to Richard
Concern: new modem activation//telephone activation
Actions Taken: ran ITG//issue resolved//eoc

CR Ticket #CR085483213
CR Ticket #CR085484909
CR Ticket #CR085486157

turn off wifi mesh system

tmobile-


Largo
Sundance214

MA1947PT9983
PAM604212630
==================================================
ACC#: 8773102690196334
CB: (508) 246-5213
PITCH: yes//already has xfinity mobile

Earl spoke to Priscilla
Concern: transferred modem from a new service address
Actions Taken: ran ITG for activation//issue resolved//EOC
CR Ticket #CR085487874
CR Ticket #CR085490341


==================================================
ACC#:8773110180053089
CB: (413) 272-8742
PITCH: yes//callback on Moday//POSSIBLE SALE//6-630

Earl spoke to Richard
Concern: wanted to check why he got $29.95 charge on his bill
Actions Taken: educate cx that the shipment fee has already been credited and it will reflect on his next billing cycle//issue resolved//EOC

lakers//




==================================================
ACC#: 8773103170715189
CB:(617) 413-3904
PITCH: yes

Earl spoke to Hazelin
Concern: tv is not working right
Actions Taken: ran ITG//issue resolved//EOC

CR Ticket #CR085496844


glitch on the tv
==================================================
ACC#:8499200072771279
CB:(302) 994-5134
PITCH: yes//

Earl spoke to Theresa
Concern: no picture on the TV//modem not working
Actions Taken: ran ITG//routed to SOAK process//cx wants to receive//EOC

CR Ticket #CR085499086


==================================================
ACC#: 8773403710135058
CB: (860) 301-6978
PITCH:

Earl spoke to Melissa
Concern: he got a new batteries//remote not working//
Actions Taken: CALL GOT DISCONNECTED//ENDORSED TO SUPPORT

==================================================
ACC#: 8773102933425029
CB: 9786011792
PITCH:

Earl spoke to Jasmine
Concern: FLEX BOX ACTIVATION
Actions Taken: RAN ITG//ADD EQUIPMENT TO THE ACCOUNT//ISSUE RESOLVED//EOC
(978) 221-6116
XI11WN9230104AEAAICO
==================================================
ACC#: 4132185293/8773110182013826
CB: 4132185293
PITCH:

Earl spoke to Vicky
Concern: telephone not working//no dial tone
Actions Taken: ran ITG//issue resolved
CR Ticket #CR085508519
CR Ticket #CR085509771
CR Ticket #CR085509991

==================================================
ACC#:8993210031617951
CB: (412) 609-6133
PITCH:

Earl spoke to Andre
Concern: modem activation
Actions Taken: ran ITG//no coax outlet// set tech appointment//issue resolved//EOC
CR Ticket #CR085510348




==================================================
ACC#: 8773400112715883
CB: 8607090221
PITCH: yes

Earl spoke to espifale
Concern: xfinity flex//incorrect number
Actions Taken: ran ITG//issue resolved//EOC

CR Ticket #CR085515614




8607090221

46 Beruda 46
==================================================
ACC#: 8499052020531465
CB: (848) 986-7806
PITCH:

Earl spoke to//Bruce
Concern: unauthorized user//wants to activate cable box and internet modem//
Actions Taken: ran ITG//modem is offline//could not set tech appointment//EOC

CR Ticket #CR085518194
CR Ticket #CR085520081

rdk03013
=================================================
ACC#:8993210041111227
CB:(724) 554-2759
PITCH:

Earl spoke to Luke
Concern: modem activation
Actions Taken: ran ITG//add equipment to a new service address//modem is offline//set tech appointment//cx wants to talk to a supervisor//endorsed to Sup//EOC
CR Ticket #CR085522908

==================================================
ACC#: 8773103940621972
CB: (978) 578-3372
PITCH:

Earl spoke to Lauren
Concern: activate flex box//XRE00296
Actions Taken: ran ITG//add equipment to the account//issue resolved//EOC
CR Ticket #CR085525956

==================================================
ACC#: 8299420621390692
CB: (240) 643-1796
PITCH:

Earl spoke to Mary
Concern: wanted to return flex
Actions Taken: educate cx to go to xfinity store//issue resolved//EOC

==================================================

ACC#: 8499053240715219
CB: (978) 376-4441
PITCH:

Earl spoke to Wilna
Concern:
Actions Taken:

==================================================
ACC#: 8773404040151146
CB: (732) 687-0257
7325394167
PITCH:

Earl spoke to Dana
Concern: owned modem activation
Actions Taken: ran ITG//issue resolved//phone not activated because there is a pending sodi//EOC
CR085529065
CR085532501
c89e43b21de0
c7000z2
==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================
ACC#:
CB:
PITCH:

Earl spoke to
Concern:
Actions Taken:

==================================================