Notes

Sir, as I can check, we are not able to get any information about your order from your registered mobile number, request you to share sub order id, so that I can give you information.

Sir , Jaisa ki check kar paa rahi hu aapke registered mobile number se hame aapk order ki koi jankari prapt nhi ho paa rahi hai , aapse request karungi apni sub order Id share kar dijiye.
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Sir as I checked your mentioned suborder isn't delivered to you so I request you to please share your correct suborder ID

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Sir as I can check your mention sub order id product show is in transit , so I request you to please share your correct suborder ID

Sir , jaisa ki check kar paa rahi hu mention sub order Id se jo order show ho raha hai wah in-transit me hai , aapse request karungi aap jis order ke bare me bat kar rahe hai us order ki sub order ID share kar dijiye , taki mai aapke order ki jankari check kar saku.
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* ORDER CONFIRM -
Sir, I would like to tell you that this order is showing from your registered mobile number, please confirm, are you talking about this order number?


Sir , as I can see your order was deliver ,How can I help you regarding this order?

* DELIVERY BOY'S NUMBER ---:
Sorry sir, but the delivery boy's number is not available.


* Product shipped (within PDD) -:
Sir, Your order is already shipped on " actual dispatch date" and it is in Transit. We will try to deliver your order on or before "Delivery Date" as promised. It will be delivered to you through " courier partner name". We will work with the courier to get this delivered quickly.

You can also track your order by clicking here. ____

* SNPDEAL CREDIT REFUND ----:
Sir, I would like to inform you that your refund has been received in your Snapdeal credit in your Snapdeal account.

Sir , jaisa ki check kar paa rahi hu aapka ₹555.00 refund hmari side se 13/4/2023 ko intite ho gaya hai , aapko btana chahungi yeh amount aapek snapdeal credit m ecredit huwa hai .
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* REFUNd ---:
Sir, your refund will be reflected in your account within 7-10 working days from the day of initiation. I request you to please wait till then.

* REFUND -

Sir , as I can checking ₹ 278.00 refund has been initiated from our side on 20/3/2023 in your bank account.

Sir, I would like to inform you that your refund has been processed from our side but from bank side this amount will be credited to your account in 7 working days.

Sir, I would like to tell you that by March 28, your amount will be transferred to your account by the bank.

I will request you to wait till the given time.

Assurnace -
Sir, I would like to apologize that you had to face the problem regarding the product.

* MANUL ---:

Below 300 - 24-48 tat share for refund, esclate , case open

Above 300 - case open , alt. address , RL fill ,24-48

Sir, I will request you to share the alternate address.
issue : cx ask about pickup (manual pickup )
action : RL fill //info share //tat shared 24-48 hours for update
comm : cx share alternated address //apology done //assurance given

* APUC ---:

Date
courier boy Name / number

* INVOICE/BILL ---:
Sir, the packing which is outside the order, on which the invoice/bill is attached.


NIRO TEMPLATE

Snapdeal is not an NBFC or Bank that can lend money, so Niro helps Customers get loans. You can visit the Niro website (www.niro.money) for more information. Niro will help to clear all queries regarding your loan application and processing.

Niro is the loan partner processing your application on behalf of Snapdeal so to complete your loan application process you should download the Niro App.


I will surely help you with this please give me some time to check the details.

Do not worry I will surely help you regarding your concern .

Nischint rahe, aapke poore sahayata ke jaege.

action: cx went unresponsive while probing
comm: cx didn't confirmed call//then chat dropped

issue ; cx ask about refund status //refund initiated// 6/3/2023
action :replied on whatsapp
comm :info shared//refund initiated //apology done

issue : query not clear
action :replied on whatsapp
comm :cx not replied//chat drop

issue : query not clear
action :replied on whatsapp
comm :cx not replied//chat drop

issue :sub order ID not confirm
action :replied on whatspp
comm : cx not replied //chat drop

Issue : Cx got the empty parcel :
Action : Info shared
Comm : Apology Done// Ask to share Required Documents//TAT shared 7 days.

cx want to return the order //denial given for return as policy ended//after given denial on chat cx said item not received


* UD-

Sir, I promise you that your order will be delivered to you on time, I will not give you any chance to complain, please trust me.



* SNAPDEAL CREDIT -----:
Sir, I would like to inform that you have received your refund in Snapdeal credit.

Sir, I am sorry but you cannot transfer the amount of Snapdeal credit to the bank, you can use this amount for shopping in Snapdeal.

Sir, this amount is credited on your snapdeal credits.Please visit SD coupon sections in snapdeal application there you will show your refund


* BOB - Sir , you can use this BOB card to get 5% cash back on your orders an can get up to 500 snapdeal voucher .

* Screenshot/pdf -----: Sir , mafi chaungi lekin kuch technical limitaion ke karan hum yeh image/pdf nhi dekh payenge ,aapse request karungi aap chat ke madhyam se apni bat share kare.


Sir, I am sorry but I can't commit you the exact date for delivery but do not worry, I will make certain that your order will be delivered as soon as possible.

Yes and please be assured that we are working hard to get your item to you at the earliest.

* RPI DENIAL -----:

Sir , mai janti hu aap apni khriddari se khush nhi hai , or aap order ko waps karna chahte hai ,aapko btana chahungi aapki complaint par kam karte samy hame aapke account me kuxh transaction error mile , jiski wjha se aapki complaint close kar di gayi hai

Mafi chahte hai lekin hum aapki return request par kam nhi kar payenge.

DENIAL (ASSURANCE ) -----:

Aap hmare valuable customer hai , mai janti hu aapko order ke regarding probelm face karana pada hai , eske liye mai aapse dil se mafi mangti hu .

Main ye sunishchit karoongi ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Sir , mai janti hu aapko paresani ka samna karna pada lekin mai dhyan rakhungi future me aapko aisi paresani ka samna na karna pade.

Sir , aapko btana chahungi senior team dwara aapki complaint close kar di gayi hai , mafi chahungi lekin is karan hum aapki complaint par koi kam nhi kar payenge.

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TAT ---:
UD - 24 hours
PDWP -
PICKUP RE_SHEDULE -
CIP - 48 hours tat for upt.................//..........

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Debit card To Prepaid - 7-10 working days
Cod To UPI - instant
UPI To UPI - 7 working Days
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Oe Is this medium indina size or UK size?


In order to have a smooth refund process, I would request you to kindly share your bank NEFT details as mentioned below:
- Account Number:
- Account Holder's Name:
- IFSC Code:

MACRO - NEFT REFUND
Sir , amfi chahungi aapko paresani ka samna karna pada hai , aapko btana chahungi aapka refund yaha se preceded ho gaya hai jo ki 23/04/2023 tak ya usse pehle ji aapke account me aapko prapt ho jayega.


SNAPDEAL CREDIT ------::::
Sir, when you pulse new order, you can pay for the order by selecting payment mode snapdeal credit.

Sir , if the price of the product is high then you can also add cod mode with snapdeal credit .