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Kaushik, Rahul db4cc6a1-fcf3-4f74-8376-d0294511a4d5 FLIGHT ASC TRANSFER CALL ,AGENT DENIED TO TAKE CALL,CALL FOR FLIGHT FROM CRUISE TRANSFER AGENT DRIVEN AGENT CONFIDENT,NO FUMBLIG LACK OF PROCESS KNOWLEDGE WRONG PROCESS,AS WE NEED TO ASSIST CX FOR FLIGHT
AMAN RAJ 13a21c98-77b3-4d38-8102-72687de342b8 7.24482E+13 FLIGHT CHANGE CX CAME FOR CHANGES,AGENT ASKED WHATS THE DATE TOMORROW,INVALID QST,CX DISCONNCTED THE CALL,NO CASE NOTES BY AGENT AGENT DRIVEN NO DEAD AIR NA
AMAN RAJ 83b79c3b-e9d1-4059-b656-1ef4afd700d3 7.2442E+13 FLIGHT CHANGE CX CALLED REGARDING ASC OF LCC.AGENT INFORMED ALL DETAILS,AND CHAT OPTION FOR FRONTIER,CX OK,ASKED FOR FURTHER DETAILS, CX DRIVEN AGENT CONFIDENT,NO FUMBLIG NA AGENT FOLLOWED THE PROCESS
RAHUL KAUSHIK 3f84ddc7-fbb3-4e03-a500-04f6489f896d 7.25281E+13 FLIGHT CHANGE HAWAIIAN AIRLINES FARELOGIX,AGENT SAID WE DO NOT HAVE ACCESS ,CALL AIRLINE AND ASK FOR SUPERVISOR AGENT DRIVEN CONFIDENCE LACK OF PROCESS KNOWLEDGE WRONG PROCESS,AGENT DID NOT OPEN PNR ON FARELOGIX AND GAVE WRONG ASSISTANCE,NO CASE NOTE MENTIONED
VASU SHARMA 670581c3-eb27-4c68-b806-9aa0e80a6d92 7.24842E+13 FLIGHT NAME CHANGE ,CX CAME TO CORRECT NAME,AGENT CALLED NAME CHANGE,TRANSFFERED ,NAME CHANGE NOT PERMITTED CX DRIVEN NA AGENT FOLLOWED THE PROCESS
VASU SHARMA ec147bde-1432-4e41-9b10-8e83dff47cdc 7.24308E+13 FLIGHT CANCEL CX CAME FOR CANCELLATION,REFUND OR CREDIT,NOTHNG AVAILBLE,INFORMED BY AGENT CX DRIVEN NA AGENT INFORMED AS PER RULES,CX AGAIN CALLED FOR SAME
ABHIRAJ 4bf74b8d-3156-4943-9694-43504ca7e551 NOT FOUND INSURANCE BOOKING CX CAME TO KNOW ABOUT BOOKING INSURANCE BOOKING,AGENT INFORMED SAME CARD CAN BE USED,NOT ASKED FURTHER ASSISTANCE VERBIAGES AGENT DRIVEN LACK OF PROCESS KNOWLEDGE
ABHIRAJ 6325b864-7823-4e77-b69f-f8b21182787e
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