Notes

k spoke to: sara brown

issue: cable box issue, the weather channel can't be viewed

action taken: ran itg, issue not resolved , set tech app,

Cr#:CR085975532
Acct#:8773501060176653
CBn#: (802) 985-2144
sorry , there is having with troubleshooting xre03062 /

WALAY PITCH KAY BUNGOL ANG CX!
____________________________________________________________________________

k spoke to: Rick

issue: turn on , on friday , 21st
warren
action taken: under bulk , educ cx, cx agreed, trasnfer to bulk department, eoc

Cr#:
Acct#: 8299410150341216
CBn#: (410) 456-3896
transfer
____________________________________________________________________________k spoke to: alice

issue: cable box activation

action taken: cx can't connect the wirings by herself, set tech app april 22 8-10am ,

Cr#:
Acct#: 8299420661386113
CBn#: (240) 306-6092
tech app
____________________________________________________________________________k spoke to: Michael

internet activation,
ran itg, sent signal , wifi config, issue resolved

cable box activation, ran itg, set tech app , april 21 4pm-6pm, educ cx, cx understood, eoc

Cr#:#CR085985151 / #CR085985511 / CR Ticket #CR085990138
Acct#: 8773100120263401
CBn#: (774) 360-1577
april april 21 , 4pm-6pm,
will think about it
____________________________________________________________________________k spoke to:Doris Conrad

issue: no signal ,
status code: to view channel , please call comcast .

action taken:

CR Ticket #CR974286026
Acct#: 8993112250036600
CBn#: 889346489
not eligible
____________________________________________________________________________k spoke to: kylie

issue: internet activation ,

action taken: ran itg, sent signal, wifi config , issue resolved, eoc

Cr#:#CR086000409
Acct#: 8499052460456538 / 8499052800400493
CBn#:
(908) 548-3054 / 166 Capricorn drive
castle -
Carrion12 / #CR086000409

9085483054 / $100 - not interested
____________________________________________________________________________k spoke to: elinda

issue: mobile

action taken: k spoke to merilda

mobile activation, transfer to mobile care , educ cx, cx agreed, eoc

Cr#:
Acct#: 3726 4001 8999 8716
CBn#:22723 2677039655

____________________________________________________________________________k spoke to: gail martin

issue: internet activation ,

action taken: ran itg, sent signal , wifi config , eoc

Cr#:#CR086018677
Acct#:8499100430018555
CBn#:
martin007
hayden12

____________________________________________________________________________k spoke to: william

issue: k spoke to william

everything is working fine , agent ask if the cx is needing further assistance , no further assistance needed, eoc

action taken:

Cr#:
Acct#:
CBn#: 8773100741282848
(774) 573-4175

____________________________________________________________________________k spoke to: gary

issue: internet sir

action taken:

Cr#:
CR Ticket #CR086024230
Acct#: 8499053340765627 / 8499053251935656
CBn#:
(908) 451-8622



80DAC2FBC4F8 - XB8- CGM498COM

MA1741ETC758 - PAK804138755

MA1934EGA129 - PAK811181870
PAM606452455
____________________________________________________________________________k spoke to: ramonita

issue: no picture cable box ,

action taken: utilized itg 2.0, ran itg , sent signal,
Cr#: #CR086030583
Acct#: 8773110180095148
CBn#: (413) 563-1423 /

____________________________________________________________________________k spoke to: amy lawrence

issue:

action taken:

Cr#:
Acct#:
CBn#:

coconut1
coconut1
____________________________________________________________________________k spoke to: joanne harris

issue: internet modem,

action taken: utilized itg 2.o , set tech app, cx insist on ts, ran itg, wifi config, issue resolved, cancel tech app , eoc

Cr#: #CR086040367 / #CR086036258
Acct#: 8773103530044676
CBn#: (978) 660-7172

____________________________________________________________________________k spoke to: jamall richardson

issue: iphone mobile 14 ,
ariel ,
k spoke to jamall

mobile activation, transfer to mobile agent ariel, educ cx, cx agreed , eoc
action taken:

Cr#:
Acct#:
CBn#:4135177625 /2034659956

____________________________________________________________________________k spoke to: rene

issue: wireless box m,cable boxes ,

action taken:

Cr#: #CR086043326
CR086049752
Acct#:
CBn#:
xre02022 , 2 boxes ,

sn: 08888
____________________________________________________________________________k spoke to: taylor brady

issue: shannon ,

action taken:

Cr#:
Acct#:
CBn#:CR Ticket #CR086057749
sexroad tomphson maine 04086
880 middle 04086 /
____________________________________________________________________________k spoke to: irene

issue: facebook account , comcast.net not using , inbox .
christian ,
action taken: [email protected]

Cr#:
Acct#:
CBn#:
k spoke to irene

facebook account is linked to comcast email, service is disco already , can't reset fb account since it is linked to comcast email and comcast email can't receive emails anymore, educ cx, contact csa, transfer to csa, educv cx, cx understood, eoc
____________________________________________________________________________k spoke to: robert

issue:k spoke to robert
utilize itg 2.0 internet activation to complete it , proceed to run itg for voice activation, number is registered already, run itg for no dial tone, issue resolved , eoc

:CR Ticket #CR086062607
CR Ticket #CR086061361 /

action taken:

Cr#:CR Ticket #CR086062607
CR Ticket #CR086061361 // CR Ticket #CR086061576
Acct#:
CBn#:
downgraded voice service,
____________________________________________________________________________k spoke to:jahlil

issue: internet activation

action taken: cx want to set tech app, offered ts, ran itg, set tech app april 20 4pm-6pm

Cr#: CR Ticket #CR086064222
Acct#:8499100217534279
CBn#: 2159897304 /
k spoke to:jahlil

issue: internet activation

action taken: cx want to set tech app, offered ts, ran itg, set tech app april 20 4pm-6pm

#CR086064222
____________________________________________________________________________k spoke to: willi am

issue: cable tv ,

action taken:

Cr#:
Acct#: 8499101900020667
CBn#: 2159629584
215 962 7399 (remove this )