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issue:inquired about if we have streaming
steps:educated that we have but she needs to be subscribed to those streaming app
acc:8299400421514873 443367-1923
------------------------------
*caller:derek
issue:already apporved had to reapply
steps:transferred to acp
acc:8299400472088942 443503-9086
Y
------------------------------
*caller:customer solutions - tye
issue:wants sodi completed for cx/cx not on phone
steps:educated that sodi can be completed after 24 hours/educated about ecm sodi completion
acc:8773403740094036
------------------------------
*caller:carmen
issue:just received cable box, this call should should be transferred to gsk,
purple dots sometimes 3 dots.
steps:there is already pending tech visit but agent wanted to make sure that the customers issue be solved by transferring her to me, ran itg routed to tech visit still/ scheduled tech visit/eoc
acc:8993115860019205 7177796509
maddy-tech support for internet/cable/telephone
Y
------------------------------
*caller:biance
issue:internet activation but no coax cable on the wall outlet
steps:scheduled tech visit
acc:8499100111057823 2672405434
Y
------------------------------
*caller:miriam
issue:transfer to spanish HSI
steps:
acc:8499053490130036
------------------------------
*caller:james
issue:replaced modem needs registration with telephone. needs outside technician to check the lines on the road. wants to get credited
steps:ran itg 2.0for no connectivity #CR086057765 voice activation #CR086058637 . will give credit right after the call and advised that supervisor will give call back
acc:8299200060594966 3023441125
------------------------------
*caller:roberta
issue:internet activation
steps:ran itg #CR086068172
acc:8773403930294594 2032143437
Y
------------------------------
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