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240 978 1134
Kelly to Lucy (FV)
> cannot make phone calls in and out
> connect to mobile care dept
> rep. lima takeover the call
> Eoc
8299420640354182 - peerfeedback
4450348
Kelly to rep. rufa from the bulk department
> wants to complete the order
> however i already educated the representative that we cant complete the order because we dont have the same codes
> representative wants to speak to a supervisor
> took over from my support
> shes asking if the telephone number is already on the switch
> wants to complete the work order
> my supervisor educated the rep that they have the tools to complete the order cause we are having an error (Needs mor equiptment)
> we dont have the same rate codes from residential department from the bulk department
> ghost call spiel after putting on hold for 2 mins by the rep. ruth
Harryballz
Funman429
8299700044100871
816 666 4534
Kelly to Teaun (FV)
> modem activations
> ran itg // issue resolved
> Eoc #CR086314533
99Kenworth
51Federal
8299200230792003
973 332 3771
Kelly to Arnold (FV)
> modem activations
> ran itg // itg 2.0 #CR086320385
> issue resolved
> Eoc #CR086323339
8299600080144686 // 6617
804 351 6838
Kelly to June (FV)
> imei #356118094052040
> 804 624 0877
> 231 5444 91 // 08 06 1943
pin # 508858 //
> 804 517 1261 Chereeis#356555105977279
> 804 724 9593 Kiara#
> Eoc #CR086358095
8773105170036177 // 0272
617 460 6362
Kelly to Thomas (FV)
> wants to end seasonal
> contact ecm to end the seasonal
> educ the cx about the process
> Eoc #CR086364098
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