Notes
Notes - notes.io |
Callback# (413) 455-9310
Joy spoke to: Manuel
Issue: wants to activate phone he received
Actions taken: connected to mobile care
*************************
Acc# 8499052840008900
Callback# 6096477476
Joy spoke to: unverified
Issue: cannot connect to internet
Actions taken: as per checking the account is business account, connected to business // EOC
3817e1e60d0b
*************************
anytime
Acc# 8299400023232825
Callback# 4107701830 // 4434588738
Joy spoke to: Joan
Issue: billing concern
Actions taken: informed the cx about the bill why it went up // cx wants to have a tech come out to swap the cable on the living room // run ITG but outage detected // informed the cx that we'll give a callback once outage is done to troubleshoot and determine the correct resolution // EOC
CR086284557
*************************
Joseph Alejandro - Son
Acc# 8773405080940256
Callback# (347) 624-4386
Joy spoke to: Joseph - son of the account holder
Account pop up fully verified
Issue: have received a flex but no modem
Actions taken: informed the cx that when he signed up for the service, he chose to use personal equipment // informed the cx that he can still rent one // cx decided to pick modem from the store
CX need XB8 with power chord, coax cable and ethernet //
Joseph Alejandro - son of the account holder will pick XB8 modem from the store, decided to rent modem, on behalf of the account holder
*************************
Acc# 8773404020389732
Callback# (360) 440-9806
Joy spoke to: Kevin
Issue: where's my tech
Actions taken: contacted ETA where's my tech // informed cx that there gonna be there by 12:15-12:30 // EOC
*************************
Acc# 8299300011294409
Callback# (304) 989-9473
Joy spoke to: Emma
Issue: wants to activate flex
Actions taken: added flex on the account // cx don't want to be charge since she just tranferred service and had flex before // processed waive of charge // flex already working // EOC
CR086293825
*************************
Acc# 8773101902568892
Callback# (774) 501-8063
Joy spoke to: David
Issue: wants to activate samsung phone
Actions taken: connected to mobile care
CR086295624
*************************
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
2158509195 at 7pm
Acc# 8499102420125234
Callback# (215) 850-9195
CR086297131
Joy spoke to: Ryan
Issue: wants to activate new modem
Actions taken: offer the cx to troubleshoot but cx on break at work, using inrternet for work so cannot interrupt // advice the cx to give a callback or schedule callback on the Xfinity app // tagged the ITG as resolved to end ITG // EOC
*************************
Nike_savage
Rochyrd6498
Acc# 8299600072651003
Callback#
Joy spoke to: Endis
Issue: wants to activate new modem
Actions taken: checked conenction // cx used old coax cable // modem now online // reset wifi name and password // provisioned device // cxcna connect and surf the internet // issue resolved
CR086303522
*************************
Acc# 8299400440897234
Callback# (443) 925-8472
Joy spoke to: Nakia
Issue: wants to apply the acp on the account
Actions taken: connected to Internet essentials
*************************
8607398414
Acc# 8773402050138474
Callback# 8607398414
Joy spoke to: Lois
Issue: no picture on the screen
Actions taken: run ITG // ask the cx of the serial number of the cable which showing the error but as per cx she can barely see // ask the cx to chack the connection as well but cannot check as well // cx requested for technician to come to assist them but informed the cx that the service on the account is still on pending and we need to complete them before we can set up new for the tech //m troubleshooting routed to SOAK // endorsed to supervisor // EOC
CR086332004
00250
*************************
Acc# 8499200073924679
Callback# (302) 515-6687
Joy spoke to: Ronald
Issue: got new remote but not working
Actions taken: Assisted the cx in pairing the remote to the tv // remote volume, channel and power is working // Issue resolved
CR086338086
*************************
7174968550
Acc# 8993111150676218
Callback# (315) 256-6602
Joy spoke to: Agent Mark
Issue: needs assistance to provision TN
Actions taken: registered tn to modem to port 1 // run ITG, sent signals // Status confirmed registered - normal - normal // informed agent // end ITG by tagging issue resolved
CR086340589
*************************
Acc# 8499100217337921
Callback# (215) 201-7263
Joy spoke to: Andrea
Issue: wants to activate landline
Actions taken: Run ITG voice activation // registere the number to modem in the switch // sent signals // cx have dial tone now and can receive and make calls // issue resolved // EOC
CR086344427
*************************
14c03e55dd9b
Acc# 8773102902886151
Callback# (774) 271-1729
Joy spoke to: Susan
Issue: internet activation
Actions taken: run ITG // completed order // provisione ddevice // cx can conenct and surf the internet // issue resolved // EOC
CR086349247
*************************
popecyril6
march91971
Acc# 8499051460953668
Callback# (267) 266-8825
Joy spoke to: Hedra
Issue: internet activation
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect now and surf the internet // issue resolved // EOC
CR086352929
CR086358234
12-14-01-13 ( Custo,er missed to pay) 184.77
add up to 01-14 -02-13 389.66
made a payment 184.77
02/14 - 03/13 Missed the payment
03/14-04/12 missed the payment
04/14-05 /13 missed to pay
*************************
Acc# 8299600064196819
Callback#
Joy spoke to: Logan
Issue: wants to activate inmternet
Actions taken: Run ITG // modem offline // sent signals // tried another outlet // still offline // informed the cx that we have to physically check his connections m// kpet the tech appointment he already had // EOC
CR086363552
*************************
Acc# 8993208260188967
Callback# (724) 709-0520
Joy spoke to: Earl
Issue: wants to make a payent to reinstate account
Actions taken: informed the cx the payment he had to make and informed the cx about why he came up with that balance // advice the cx for us to give him callback // processed callback but cx disconnected the call // EOC
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