Notes
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crt:CR086304467
cb:(667) 381-8843
Kieth spoke with cindy
issue/reso:cx requested a tech to install and to fix the cable wires ran itg bypass step set tech appointment
pitch:
==============================
acc:8773501210022716
crt:CR Ticket #CR086308112
cb:8027546974
Kieth spoke with dareth
issue/reso:cx want to activate her cable box ran itg for cable check connections send signal rout to set tech appointment on apr 25 8-10am i try to put the account on our waitlist cx disco the call
pitch:
==============================
acc:8499050260273921
crt:CR086315202
cb:(610) 742-8839
Kieth spoke with john
issue/reso:modem activaton cx ran itg set wifi name and password send signal issue resolved
pitch:y
==============================
acc:8299600220420392
crt:
cb:5405984912
Kieth spoke with shairine
issue/reso:she's asking why the simcard was not deliverd
pitch:
==============================
acc:8499100025569152
crt:CR086333234
cb:(610) 803-8219
Kieth spoke with karen
issue/reso:caller id issue cx request for a call back because the cx want to check first the telephone if it's working endorse call
pitch:
==============================
acc:8499050310367145
crt:CR086341145
cb:(609) 760-6583
Kieth spoke with david
issue/reso:cable box activation add the equipment cx follow all the prompts my sr sup will call back the cx to make sure if it's working
pitch:
sn:pak811758247
==============================
acc:8299300011295000
crt:CR086347783
cb:
(304) 435-8566
Kieth spoke with santos
issue/reso:modem activation equipment disabled complete the work order ran it set wifi name and pass send signal issue resolved
pitch:Y
==============================
acc:8773102570734337
crt:CR086352715
cb:7856405153
Kieth spoke with ashkay
issue/reso:modem activation transfer of service add the equipment to the new account send approval
pitch:
BC9B68E7B27E
XI11SC52144062DCBICO
==============================
800) 793-8896.
acc:8299420651583000
crt:CR086357007
cb:(785) 640-5153
Kieth spoke with kelly
issue/reso:cx having a error on his tv when he connecto to his wifi it keep saying that he need to create a wifi name and password but the cx already create one endorse the call
pitch:
==============================
acc:8773400235658150
crt:CR086362222
cb:(860) 559-4290
Kieth spoke with ernest
issue/reso:cx requested a tech to check the outlet set tech
pitch:
==============================
acc:8299400160625229
crt:CR086363412
cb:(609) 805-3505
Kieth spoke with jamie
issue/reso:modem activation ran itg network health was red rout to set tech appointment
pitch:
==============================
acc:8773102700441332
crt:CR086368780
cb:(508) 221-0850
Kieth spoke with bryam
issue/reso:cable box activation the health was red rout to set tech appointment set tech appt
pitch:
==============================
acc:8993204160071916
crt:CR086369712
cb:
(724) 859-3705
Kieth spoke with kathy
issue/reso:cx ask because there's a stranger come to her house to install an internet verizon cx ask why issue resolved
pitch:Y
==============================
acc:8773404010204321
crt:CR086373540
cb:(646) 823-4822
Kieth spoke with joe
issue/reso:cx having problem with his cable box ran itg send refresh signal issue resolved
pitch:Y
==============================
acc:8299420661388754
crt:CR086376046
cb:(240) 396-7113
Kieth spoke with valerie
issue/reso:cx asking if how many days her account will be disconnected if she can't pay of his balance on due date contact billing there's holding time inform the cx transfer the call
pitch:
==============================
acc:8499100101258860
crt:CR086379179
cb:(267) 454-5031
Kieth spoke with erike
issue/reso:modem activation ran itg check network health send signal set wifi name and pass issue resolved
pitch:
wn:eagle23
pass:taggart25
==============================
acc:8993112710755013
crt:CR086382694
cb:(717) 715-6924
Kieth spoke with beth
issue/reso:modem activation check network health send signal issue resolved
pitch:y
wn:Lighthouse
pass:LizzyDog@#5940
==============================
acc:8299300020162555
crt:CR086387253
cb:
(681) 203-6080
Kieth spoke with tilamn
issue/reso:modem activation ran itg check network health can't retrieve the wifi name can't create routed to soak process within 1 hour educ the cx
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