Notes
Notes - notes.io |
issue:internet activation
steps:ran itg routed to tech #CR086318530
acc:8499100510217101 4844703845
Y
--------------------------
*caller:adams
issue:internet activate
steps:ran itg CR086273072
acc:8299400312138998 2406330050
Y
--------------------------
*caller:michael
issue:tv not working
steps:ran itg CR086340124
acc:8773100690002148 7819104583
Y
--------------------------
caller:dexter-21239
steps:transfer to mobile care
--------------------------
*caller:james carter
issue:internet activation
steps:added custom own modem/customer requested to dispute with the billing dpt first because the technician was not able to fully complete the installation and the cx was billed/gave him the option to have support follow up for the activation of the custom modem cx then wants support first before billing/transferred to support/eoc
acc:8299610381366664 7326857907
--------------------------
*caller:david
issue:setup account on new address
steps:transfer to national movers
acc:8773100802006722 6036302582
Y
--------------------------
*caller:virginia
issue:trying to return phone/ wants to check if she is credited on the charges of mobile phones/check mobile number if ported
steps:transfer to mobile care
acc:8499050420134476 8567287686
--------------------------
*caller:clarissa
issue:wants outside technician to setup on new home but there is still no account on new address.
new add:1072 lakebreeze drive goodview,va
steps:transfer to sales
acc:8299600300690138 5405605155
Y
--------------------------
*caller:shaana
issue:internet activation/xfinity xfi gateway offline , devices in home cannot connect
steps:ran itg #CR086360829 #CR086362054
acc:8499200074146280 3025881493
Y
--------------------------
*caller:rex
issue:should not have a voicemail, not showing my clock on the screen view voicemessage via company. it should say time and clock, voicemail message via phone company
steps:ran itg #CR086367122/educated about soak process/eoc
acc:8773110200101124 4132218606
--------------------------
*caller:firmin
issue:modem activation
steps:ran itg routed to tech #CR086369610
acc:8773400234591824 8607960611
Y
--------------------------
*caller:robert
issue:internet activation
steps:ran itg routed to tech #CR086372648
acc:8993111520043107 7175858183
--------------------------
*caller:kevin
issue:pixelated pictures
steps:ran itg routed to tech #CR086376045. bring updated boxes
acc:8299400120059220 2403461662
--------------------------
*caller:kathryn
cx confirmed shes all good even before i asked whats her concern
acc:8499101110063648 2153470912
--------------------------
*caller:liz
issue:wants to be on a waitlist
steps:gave the number for the waitlist/sso for xfinity app/educated that only the technician will be able to determine if there is a need for a construction team
acc:8773110250392896 413 306 1839
Y
--------------------------
caller:atnt - account under antonitte rowe
issue:has requested port out from atnt but wanna cancel theres already who can port out. mobile number
steps:transfer to port out
acc:8003913000number - 08758
--------------------------
*caller:linda
issue:tv issues, no picture
steps:sched manual tech from support
acc:8499101380168713 2678791635
--------------------------
*caller:katrina
issue:still disconnected but have been charge off
steps:since billing is already closed gave customer direct number for billing to callback tomorrow
acc:8773403830248245 8456995764
--------------------------
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