Notes
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646 664 7702
Kelly to Jose (FV)
> cable box activations
> ran itg // rerouted for 1 hour diagnostics
> educ the cx about the soak process
> Eoc #CR086425389
> credited $50.65 for the inconvenience fee
8773202540142064 // 0476
603 860 0305
Kelly to Holly (FV)
> the current package is 123+30 = $153
> educ the cx about the package offer
> will think about it // eoc
8499100460033029 // 2497
610 324 7751
Kelly to Lisa (FV)
> service activations
> modem activations
> ran itg // issue resolved
> Eoc #CR086448692 #CR086452154
8993116020019820
717 542 8035
Kelly to Clair (FV)
> cmac add CF7E
> modem activations
> ran itg // routed for tech
> educ the cx about the process
> Eoc #CR086462753
434 907 5680
Kelly to Kelly (FV)
> right account address : 104 Courtland Ln, Fredericksburg, VA 22407
> wants to have a new service on this address
8993210041111722
412 266 1404
kelly to sheryl (FV)
> the costumer has ongoing issue on the equitptment activations
> educ the cx about the process
8499050090128758 // 5008
609 870 9110
Kelly to Jaime Larney (FV)
> 111 Nevada Ave Villas, NJ 08251
> sn #1298 outlet B // xre - 00305
> ran itg // #CR086476393
> rerouted for tech apt
> educ the cx about the process // Eoc
> #CR086479994
8299410050012727
410 572 4554
Kelly to Judy (FV)
> the costumer has still the same issue about the box
> ran itg for troubleshooting steps to reroute for tech
> the cx doesnt want the troubleshooting steps
> educ the cx about the process
> eoc #CR086483450
> the cx asked for a credit for the ongoing issue
> processed $55.10 for the inconvenience
> the cx promised a callback however no one called her back // told the cx that we will excalate this issue // cx aggrevated
8299400450390211
410 948 1048
Kelly to Bakeerah (FV)
> wants american representative
> deescalate the issue to try to assist the costumer
> still the costumer wants american rep
> while connecting to the costumer solutions the call got dc // endorse to support
#CR086487595
266Bpine
NrcCjh22
2001:558:4031:5:c087:48fd:961:2fdf
xQk3yJksUdXK2cl
8993110920284238
272 267 3841
Kelly to Cherish (FV)
> modem activations
> ran itg // issue resolved
> Eoc #CR086492894
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