Notes

*******************************
Rei spoke to Richard Fiasconaro
Issue: landline activation
Resolution: tried completing the service order but there is a sodi//contact ecm to complete sodi//complete the service order//registered landline in xpg//run itg voice activation//itg routed to run no dial tone//issue resolve
#CR086434816
#CR086434608
1001666844652094
9085727943
AN: 8499053050138791
Callback #:(410) 292-0180
*******************************
Rei spoke to Salvatore Russo
Issue: modem activation
Resolution: run itg 2.0 for modem activation//send provisioning signal//issue resolve
#CR086437683
AN: 8299410150836462
Callback #:(609) 560-6135
pitched
*******************************
Rei spoke to Rebecca Namatovu
Issue: modem activation
Resolution: run itg//modem activations//send provisioning signal//reboot modem//modem still in an inactive bootfile//itg routed to set tech appointment//cx don't wnt to set tech//cx wants to get another modem to the nearest local store//confirmed and clarified//educated cx//endorsed
#CR086441894
8773102933428635
711 blvd lower mass apt21 0151
AN: 8773102933428635
Callback #:(314) 585-0229
*******************************
Rei spoke to Denise Harmon
Issue: modem activation
Resolution: completed itg 2.0//swapped old modem to new modem in csg//run itg 2.0 for modem activation//send provisioning signal//itg routed to tech//cx wants to try to send signal again//modem online issue resolve//flex box activation//flex box is still loading up educate cx to wit for the respond and will callback to confirm if its resolve//endorsed
xre 10000
#CR086448973
#CR086446920
#CR086445330
#CR086445252
AN: 8773100020751943
Callback #:(781) 534-2370
*******************************
Rei spoke to Roberto (authorized user)
Issue: remote not working
Resolution: run remote issues//itg roted to replace remote//cx will get replacement on the nearest local store//educated cx//issue resolve
#CR086463399
xr15
AN: 8773402270189539
Callback #:(203) 805-2247
*******************************
Rei spoke to Walter Sikorski//Gabriella
Issue: cable box issue
Resolution: the cable box was removed from the account//cx wants to use it while waiting for the new cable box that was shipped//added it back to the account//run itg//cable box activation//issue resolve
#CR086465706
#CR086464882
ma1116fw8835
AN: 8499051190042147
Callback #:6094779805
*******************************
Rei spoke to Marlene Tidman
Issue: remote issues
Resolution: run itg remote issues//remote started working//issue resolve
#CR086468990
#CR086466947
AN: 8499051570018451
Callback #:(856) 287-8418
*******************************
Rei spoke to John(authorized user)
Issue: cx wants to set tech//not at home
Resolution: run itg//modem activation//modem not online//iyg routed to set tech//set tech//issue resolve
#CR086470969
Based on the status of ticket, the Truck Roll cannot be submitted. Please escalate to your supervisor for creation of a manual truck roll
AN: 8773102710706971
Callback #:(917) 748-4856
*******************************
Rei spoke to Ian Ayala
Issue: modem activation
Resolution: run itg//modem activation//modem not online//itg routed to set//set tech//issue resolve
#CR086474506
AN: 8773100510211846
Callback #:(636) 233-8780
pitched
*******************************
Rei spoke to Yuxin Li
Issue: modem activation
Resolution: run itg//modem activation//itg routed to tech appointment//cx dont want to set tech//educate cx//eoc
#CR086481755
8773102940702949
AN: 8773102940702949
Callback #:(509) 715-7205
*******************************
Rei spoke to Jodie
Issue: cx wants to activate modem and add cable service
Resolution: run itg//modem activation//modem not online//itg routed to tech appointment cant set since there is a service order//tr call got disconnected//endorsed//eoc

AN: 8993110911828936
Callback #:
(717) 315-5300
*******************************
Rei spoke to Felicia Diaz
Issue: no coax outlet and cord
Resolution: cx wants to set up tech//run itg//modem activation//modem not online//itg routed to set tech but service order has xb3 error tried contacting ecm and theyre close//tried to correct campaign manually and educate cx with the process but cx doesnt want it//

AN: 8499100226331121
Callback #:(267) 351-0382
*******************************
Rei spoke to Arcelo Noia
Issue: cable box issue
Resolution: before running itg cable box start working//run itg for remote activation//issue resolve
#CR086487615
#CR086487797
AN: 8773105150197148
Callback #:(774) 521-4656
*******************************
Rei spoke to Ralph Ferraro
Issue: modem acivation
Resolution: run itg 2.0 for bootfile troubleshooting//send provisioning signal//run itg for the own modem//send provisioning signal//issue resolve
#CR086490852
AN: 8993204420298242
Callback #:(724) 388-6969
*******************************
Rei spoke to Marcus E Geter
Issue: cable box activation
Resolution: added a tv ao service//activate cable box on csg//run itg 2.0 xre and rdk troubleshoot//issue resolve
#CR086492667
xre 00250
AN: 8499200010587753
Callback #:(302) 723-1893
*******************************
Rei spoke to Michael Osullivan
Issue: modem activation
Resolution: tried completing service order//xb3 error//tried manually removing the error since ecm is closed//remove rented modem to comlete the order then add the rental fee again//educated cx//run itg modem activation//modem not online//itg routed to tech appointment//set tech//issue resolve
#CR086495990
AN: 8773110280355525
Callback #:(908) 329-0206
*******************************
Rei spoke to Jessica Lingenfelter
Issue: modem activation
Resolution: run itg//modem activation//modem not online//itg routed tech appointment//cx already have tech appointment//educated cx//
#CR086500792
AN: 8993112790218791
Callback #:(814) 571-8649
*******************************
Rei spoke to Jeffrey Dolan
Issue: cable box issues
Resolution: run itg//guide and parental controls//itg routed to wait for an hour since dta box is still in its soaking process//educate cx//eoc
#CR086498634
#CR086496725
AN: 8499100022671639
Callback #:(215) 514-3124
*******************************
Rei spoke to George Taylor
Issue: modem activation
Resolution: swap old modem to new modem//run itg//modem activation//issue resolve//eoc
#CR086502948
#CR086512859
AN: 8499100450018063
Callback #:(610) 800-1409
*******************************
Rei spoke to Melvin Robinson
Issue: Davis vs Garcia boxing paper view
Resolution: cx cant provide account number and sms code was not the right number//call got disconnected//endorsed//eoc

AN: 8993210041106714
Callback #:4122872300
*******************************
Rei spoke to Mike Davis
Issue: wants to activate modem
Resolution: run itg modem activation//itg routed t o an outage//but cx modem is already online in the system//educated cx to make use of xfinity app to cahnge wifi name and password//eoc
#CR086505490
AN: 8299800020022493
Callback #:3369085041
*******************************
Rei spoke to Shameka King
Issue: modem activation
Resolution: run itg 2.0//modem activation//modem has degraded internet//itg routed to set tech//cx dont want to set tech//educated cx to use xfinity app and cx want to go to nearest local store to change modem//ghost spiel//eoc
#CR086506502
#CR086506796
#CR086507405
AN: 8499100025616870
Callback #:(215) 520-7762
*******************************
Rei spoke to Christine Gumina
Issue: transfer equipment from old address to new address
Resolution: tried transfering the modem but there isnt a service order and it needs to contact new sales but theyre close educate customer//eoc
00403690a632
mg7700
AN: 8499101810389475
Callback #:(908) 330-2013
*******************************
Rei spoke to Rosie Cramer
Issue: cable box activation
Resolution: run itg cable box activation//send signal//issue resolve//run itg cable box activation//send signal//issue resolve//eoc
#CR086512158
#CR086511198
code 340
AN: 8499052370006803
Callback #:(732) 687-0159