Notes

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https://docs.google.com/spreadsheets/d/1-QMqiEHgZ5eGw7XWOE7VFf8t00QNCUFZe1N5RT1vmL8/edit?pli=1#gid=0
https://docs.google.com/spreadsheets/d/1Cq4F24r9P5L18obsFg9KMYN-kqrXpe10nHOIDbW08U4/edit#gid=229632772
https://sampark.snapdeal.com/app/login
https://snapdealcx.my.site.com/login

I request you to please share your Suborder ,So that I can assist you better!

Apse request hain exact sub order id share kar dijiya?

I request you to please share the 2 to 3 images of the product. Then I will able to registered a complain regarding this.

Apse request hain 2 sa 3 images share kar dijiya product ke jissa main bether sayata kar paiunga.

You can rest assured that it will be my responsibility to get your order delivered as soon as possible within your delivery date.

I have got your request regarding call back no need to worry I will arrange call for you . Team will contact you as soon as possible.

Really sorry for this product is same as the product page this product is not eligible for return sir.

As I check that your refund is already done in you UPI on 23/3/2023 5:20 pm I request you to check the UPI.

I have checked the details and your refund was initiated on 4/4/2023 8:03 pm by us and banks usually take around (7 working days ) to reflect the amount in your account.

Don't worry, your refund will reflect in your account on or before

No need to worry I already raised a call back for you team will contact you as soon as possible.

No need to worry. This is not your fault you already contact in time . I already highlight your concern It will get resolved as soon as possible.

I request you to please share the undertaken form our team already share this form to you when you share the undertaken form then you will get updated regarding this issue with in 7 days.

I request you to please visit the link -

Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. No need to worry field executive will come and pickup your product.


issue-null
action- replied on chat.
comm- while probing chat drop.

issue-
action-
comm-


issue-regarding to the refund.
action-replied
comm-info share//eod filled

issue- info regarding the product.
action-replied
comm-info shared

issue- cx wants call back
action-replied on chat.
comm-call arranged

Issue: cx want to know about the order status//UD marked
action- replied on chat.
comm- while probing chat drop.

Issue: cx want to know about the order status//UD marked
Action: wp chat
communication: cx did not confirmed the alternative number and landmark

issue-
action- replied on chat.
comm- while probing chat drop.

Issue: cx want to know about the refund//refund initiated on--
Action: replied on chat
comm- info share// guide cx to check SD credit.

Issue: cx want to know about the refund//refund initiated on--21/3/2023
Action: replied on chat
comm- info share// tat share 7 working days

Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified// alternate no. and landmark confirm
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt

Issue: cx wants to know the complaint status(return case)
Action://RL filled// tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//

issue- RETURN_PICKUP_NOT_DONE
action-replied on chat
comm-denial as per mail.

issue- APUC case
action-replied on chat
comm-info share// tat share 24 to 48 hours.

issue- NOT_GET_REFUND
action-replied on chat
comm-Cancellation in progress /// tat share 48 hours.


Issue: cx want to know about the refund//refund initiated on--
Action: req raised
communication: //ask cx to coordinate with bank also


issue- cx wants to return the product//
action-replied
comm-info share// self served.