Notes

8499050310355660
609 233 2998
kelly to Sandra (FV)
> the costumer wants a servicemen to dispatch
> no sound on the tv // ran itg
> cx refused for troubleshooting steps
> ran itg to reroute for tech
> educ the cx about the process
> eoc #CR086125339

8993208790292438
412 706 1719
Kelly to Kevin (FV)
> outdated box // late october
> tech on sunday needs to bring the box
> ran itg 1.0
> cx refused for troubleshooting steps
> ran itg to reroute for tech
> the tech needs to bring a replacement box
> the call got dc // endorse to support
> #CR086129403

8299600170659445
804 458 1766
Kelly to Sandra (FV)
> modem activations
> ran itg // rerouted for tech apt
> educ the cx about the process
> eoc #CR086132662

8299400020063660
410 570 3134
Kelly to Sam (FV)
> cable has a problems within 2 days
> ran itg // the costumer cant do troubleshooting steps
> request for a callback
> endorse to support // Eoc # CR086135435 #CR086135624


8773102790468674
978 424 1325
Kelly to Julia (FV)
> modem activations
> ran itg // rerouted for tech apt
> educ the cx about the process
> eoc #CR086136205

8499052380877326
732 840 2142
Kelly to mary costa
> frozen image blue background and yellow typing
> the error the costumer found reference : 3007
> ran itg // issue resolved
> Eoc #CR086141885

8299610050162311
540 660 9164 -> best cb #
Kelly to Harold (FV)
> error code reference code 3007
> outlet A
> ran itg // rerouted for tech apt
> educ the cx about the process // theres an open order pending // educ the cx about the 24 hour process of the open order
> Eoc #CR086150646

8299420190358237
301 805 5157 // 301 518 5180
Kelly to Margaret
> i have a message // it will not allow me walking through the steps to delete
> the cb number are not a working number when the costumer tried to contact the cb #
> ran itg for voicemail issues
> #CR086152520 #CR086150898

8299610243582698
703 201 3730
Kelly to Janis (FV)
> interruption of the service
> needs to have a servicemen to be dispatch for the costumer has further questions and inquiries
> ran itg 1.0 to reroute for tech apt
> the cx refused for troubleshooting steps
> ran itg for completion to reroute for tech
> educ the cx about the process
> Eoc #CR086169723

8299200230363599
302 363 2172
Kelly to Eric (FV)
> error code xre - 00250
> ran itg // issue resolved
> eoc # CR086176885 #CR086177914

cmac add : 288088077090
model : C7000v2
8499050280059789 // 2449
267 642 8972
Kelly to Virginia (FV)
> modem activations
> ran itg // issue resolved
> Eoc #CR086195835

8499100225527570
570 216 7474
Kelly to Krystal (FV)
> billing inquiries
> educ the cx about the process
> the cx wants to have the pending disconnection transfer
from 26 to 28
> check the biller // Eoc

[email protected]
Heavenly2020
8773102902874116
774 518 7495
Kelly to Barbara (FV)
> Modem activations
> ran itg // issue resolved
> Eoc #CR086203067

8773102930537867
508 612 5086
Kelly to Judith (FV)
> Sn #0086
> cable box activations
> ran itg // CR086209466 -> itg blue
> rerouted for tech apt
> educ the cx about the process
> Eoc #CR086213356

8499100110634721
267 516 5331
Kelly to Robbins (FV)
> xre - 10000
> ran itg // issue resolved
> Eoc #CR086216260